Kavish Arora, COO and Digital Evangelist, shares his shocking Flipkart experience where a wrong Intel i9 processor was delivered. His refund claim was rejected without explanation.
Note: If this issue is resolved, the concerned brand (Flipkart) or the complainant (Kavish Arora) may contact us at support@choice4voice.com. After verification, we will update this article as “Resolved” or remove it, ensuring fairness to both parties.
Complaint Summary : Flipkart Complaint – Kavish Arora Reports Wrong Intel i9 Processor Delivery & Refund Denial
| Complainant Name | Kavish Arora |
|---|---|
| Position | Chief Operating Officer (COO), Digital Evangelist & Conversion Specialist |
| Complaint Against | Flipkart |
| Product Ordered | Intel i9 Processor |
| Order Date | 14th August 2025 |
| Return Request Date | 18th August 2025 |
| Mode of Delivery | Open-box Delivery |
| Key Issues | Wrong product delivered, refund claim rejected without explanation, poor customer support |
| LinkedIn Post Link | Click Here |
About the Complainant
Name: Kavish Arora
Position: Chief Operating Officer | Digital Evangelist | Conversion Specialist
Original LinkedIn Complaint
In his LinkedIn post, Kavish Arora expressed extreme disappointment over his Flipkart shopping experience. Despite being a Flipkart Plus member and a loyal customer for years, his recent order for an Intel i9 Processor turned into a case of customer betrayal.
Key points from his complaint:
- On 14th August, he ordered an Intel i9 Processor.
- The item was delivered via open-box delivery, where the delivery person only briefly showed the product.
- Since processors are small components, it was impossible to verify authenticity at that moment.
- On 18th August, while trying to install, he discovered the wrong product inside the box.
- He immediately filed a claim with Flipkart, providing all proofs of fraud.
- Shockingly, his claim was rejected without any communication. He only got a response after follow-up, saying: “Since it was an open-box delivery, we can’t help you.”
Detailed Complaint Write-up
This case highlights a critical issue in e-commerce accountability. Open-box delivery, designed to build trust, has in this case left the customer helpless and cheated.
Concerns raised by Kavish Arora:
- Why was the refund rejected without any communication?
- Why is the burden of proof always on customers, while sellers escape unchecked?
- As a Flipkart Plus member who has purchased multiple high-value items, is this how loyalty is rewarded?
For customers, this situation creates a worrying precedent:
- If a seller commits fraud, and the delivery happens via open-box, customers are left unprotected.
- Flipkart’s refusal to act undermines customer trust and raises questions on seller monitoring.
Kavish warned that unless Flipkart takes immediate action and processes his refund, he will escalate the matter further.
Frequently Asked Questions (Q&A)
Q1: Who raised the complaint?
A1: The complaint was raised by Kavish Arora, a senior professional and COO.
Q2: Which company is this complaint against?
A2: The complaint is against Flipkart.
Q3: What product did he order?
A3: He ordered an Intel i9 Processor.
Q4: When was the product ordered and returned?
A4: Ordered on 14th August 2025, return requested on 18th August 2025.
Q5: What type of delivery was it?
A5: It was an open-box delivery, where the delivery agent briefly shows the item.
Q6: What problem did Kavish face with the product?
A6: The wrong product was found inside the box.
Q7: Did he raise a claim with Flipkart?
A7: Yes, he immediately raised a claim with all supporting proofs.
Q8: How did Flipkart respond?
A8: The claim was rejected without communication, later citing the reason as open-box delivery.
Q9: Why is this concerning for customers?
A9: Because fraudulent sellers can misuse open-box delivery policies, leaving customers helpless.
Q10: Was Kavish a regular Flipkart buyer?
A10: Yes, he is a Flipkart Plus member who has purchased multiple high-value products before.
Q11: What questions did Kavish raise about Flipkart’s process?
A11: Why are customers asked endless questions, while sellers who cheat go unpunished?
Q12: What is his main demand?
A12: An immediate refund and corrective action against the fraudulent seller.
Q13: Why does this issue matter for Flipkart?
A13: Because it directly impacts customer trust and loyalty.
Q14: How should Flipkart improve in such cases?
A14: By ensuring better fraud checks, transparent refund processes, and customer-first policies.
Q15: What can other customers learn from this case?
A15: To always verify products carefully and document proof during open-box deliveries.
Q16: Can Flipkart be held accountable?
A16: Yes, customers can escalate complaints through platforms like Choice4Voice.com or consumer forums.
Q17: Why is open-box delivery risky for small items?
A17: Because small products like processors can be easily swapped or manipulated.
Q18: What action does Kavish expect from Flipkart?
A18: Immediate refund processing and strict action against the fraudulent seller.
Q19: What happens if the issue is not resolved?
A19: Kavish has stated he will escalate the matter publicly.
Q20: How can others raise similar complaints?
A20: By tagging Choice4Voice on LinkedIn or submitting directly via Submit Your Complaint.
How Choice4Voice.com Supports Consumers
At Choice4Voice.com, we raise the voice of customers who face unfair practices, frauds, or poor support from companies. Cases like Kavish Arora vs Flipkart are important reminders that:
- E-commerce giants must take customer protection seriously.
- Refund processes should not punish genuine buyers.
- Loyalty should be rewarded with fairness, not frustration.
👉 If you also faced a consumer grievance, you can:
- Write a LinkedIn post and tag our official page our team will feature your case.
- Or directly submit your complaint here: Submit Your Complaint
At Choice4Voice.com, we ensure your voice reaches the right audience, pushing companies to act responsibly.
