Sourav Bhowmick, Data Analyst at MOL-IT (Ex-BT, Ex-TCS), has raised a serious complaint against Flipkart. His friend ordered a Vivo T4x worth ₹13,367 on 8th August 2025. The delivery was repeatedly delayed, later canceled, and despite Flipkart promising a refund within 48 hours, the amount has not been credited. With the credit card bill already issued, the complainant highlights Flipkart’s poor customer service, refund delay, and lack of backend response.
Note: If this issue is resolved, the concerned brand (Flipkart) or the complainant (Sourav Bhowmick) may contact us at support@choice4voice.com. After verification, we will update this article as “Resolved” or remove it, ensuring fairness to both parties.
Complaint Summary : Flipkart Complaint – Sourav Bhowmick (Data Analyst, Ex-BT, Ex-TCS) Raises Issue of Refund Delay for Vivo T4x Smartphone
| Complainant Name | Sourav Bhowmick (on behalf of his friend) |
|---|---|
| Position | Data Analyst @ MOL-IT |
| Complaint Against | Flipkart |
| Product Ordered | Vivo T4x Smartphone |
| Order ID | OD335150422840013100 |
| Order Date | 8th August 2025 |
| Order Value | ₹13,367 |
| Key Issues | Delivery delays, order cancellation, refund not credited |
| Tagged Officials | Kalyan Krishnamurthy (Group CEO), Rajneesh Kumar (Chief Corporate Affairs Officer), Seema Nair (CHRO), Shremanth M (Grievance Officer) |
| LinkedIn Post Link | Click Here |
About the Complainant
Name: Sourav Bhowmick
Current Position: Data Analyst @ MOL-IT
Previous Roles: Ex-BT, Ex-TCS
Skills: Power BI, SQL, Python
Original LinkedIn Complaint
In his LinkedIn post, Sourav Bhowmick described how his friend faced serious issues with Flipkart after ordering a Vivo T4x smartphone.
Complaint Highlights:
- Order placed on 8th August 2025 for ₹13,367.
- Delivery was delayed multiple times, causing frustration.
- After cancellation, Flipkart assured a refund within 48 hours.
- The refund was not credited even after the deadline.
- Meanwhile, the credit card bill was issued, creating financial stress.
- Despite multiple complaints, Flipkart support and backend teams remained unresponsive.
To escalate the matter, Sourav tagged Flipkart’s top leadership, including CEO Kalyan Krishnamurthy, CHRO Seema Nair, Chief Corporate Affairs Officer Rajneesh Kumar, and Grievance Officer Shremanth M.
Detailed Complaint Analysis
This case demonstrates the growing number of Flipkart refund-related complaints where customers face delayed refunds, failed commitments, and poor communication.
Key Concerns Raised by the Complainant:
- Why was delivery repeatedly delayed?
- Why did Flipkart commit to a 48-hour refund but fail to deliver?
- Why has customer support not escalated the issue internally?
- How should customers manage their credit card dues without refunds?
Such lapses damage Flipkart’s credibility and customer trust, especially when loyal buyers are left helpless despite raising valid claims.
Frequently Asked Questions (Q&A)
Q1: Who has raised this Flipkart complaint?
A1: The complaint was raised by Sourav Bhowmick, Data Analyst @ MOL-IT, on behalf of his friend.
Q2: What is the Flipkart order ID mentioned in the complaint?
A2: The order ID is OD335150422840013100.
Q3: Which product was ordered from Flipkart?
A3: A Vivo T4x smartphone.
Q4: What was the value of the Flipkart order?
A4: The order value was ₹13,367.
Q5: What delivery issues occurred with Flipkart in this case?
A5: Flipkart delayed the delivery multiple times, despite customer follow-ups.
Q6: Why was the order cancelled?
A6: Due to repeated delays, the customer had no option but to cancel the Flipkart order.
Q7: What did Flipkart promise after cancellation?
A7: Flipkart promised a refund within 48 hours.
Q8: Has Flipkart processed the refund yet?
A8: No, the refund has not been credited even after the promised timeline.
Q9: What financial burden has this Flipkart refund delay caused?
A9: The credit card bill has been issued, leaving the customer to pay without receiving the refund.
Q10: How has Flipkart customer service responded?
A10: Despite multiple complaints, Flipkart’s customer support and backend team have not resolved the issue.
Q11: Who were the Flipkart officials tagged in the complaint?
A11: CEO Kalyan Krishnamurthy, CHRO Seema Nair, Chief Corporate Affairs Officer Rajneesh Kumar, and Grievance Officer Shremanth M.
Q12: Is this an isolated Flipkart refund issue?
A12: No, there are multiple consumer complaints about delayed or denied refunds from Flipkart.
Q13: Why is this case significant for Flipkart customers?
A13: Because it shows Flipkart fails to honor refund promises, affecting customer trust.
Q14: What does the complainant demand from Flipkart?
A14: An immediate refund and closure of the matter without further delay.
Q15: How does this impact Flipkart’s reputation?
A15: Such unresolved complaints harm Flipkart’s brand image and customer loyalty.
Q16: What legal options are available for Flipkart refund issues?
A16: Customers can escalate cases to consumer courts, RBI (for payment-related disputes), or consumer protection agencies.
Q17: What should customers do in case of Flipkart refund delays?
A17: Document evidence, raise multiple complaints, and escalate via social media or Choice4Voice.com.
Q18: How long has the complainant been waiting for the refund?
A18: The wait has extended beyond the promised 48 hours, with no resolution.
Q19: Does Flipkart have a grievance redressal system?
A19: Yes, Flipkart has a grievance officer, but customers often face delays even after escalation.
Q20: How can consumers submit their Flipkart complaints?
A20: Consumers can tag Choice4Voice.com on LinkedIn or submit directly via Submit Your Complaint.
How Choice4Voice.com Helps Consumers
At Choice4Voice.com, we amplify genuine consumer complaints such as Flipkart refund delays, delivery issues, and unresponsive support. Our mission is to hold companies accountable by ensuring customer voices are heard.
👉 If you are facing a similar issue with Flipkart or any other company:
- Write a LinkedIn post and tag our official page our team will feature your case.
- Or directly submit your complaint here: Submit Your Complaint.
By sharing such cases, we aim to pressure companies to resolve disputes faster and restore trust in online shopping.
