Flipkart customer Arpit Kumar reported that his FOXSKY QLED TV was damaged by Flipkart’s technician during installation. Despite repeated follow-ups, no replacement was provided. Choice4Voice.com highlights the complaint and explains consumer rights.
Note: If this issue is resolved, the concerned brand or the complainant may contact us at support@choice4voice.com. After proper verification, we will either update this article as “Resolved” or delete it, ensuring fairness to both parties.
Introduction
E-commerce giant Flipkart is facing yet another customer complaint over poor after-sales service. A recent case reported by Arpit Kumar highlights how a simple product installation turned into an unending harassment loop.
At Choice4Voice.com, we publish verified consumer complaints so that voices like these are heard and companies are held accountable. This article covers the full details of the Flipkart FOXSKY QLED TV complaint and also provides guidance for other consumers facing similar problems.
Flipkart Complaint: FOXSKY QLED TV Damaged During Installation, Customer Alleges Harassment
- Customer Name: Arpit Kumar
- Company: Flipkart
- Product: FOXSKY QLED TV
- Issue: TV damaged during installation by Flipkart’s technician
- Complaint: Flipkart refused to replace the product, instead giving false timelines
- Escalation: Complaint raised publicly and tagged Flipkart CEO Kalyan Krishnamurthy
- Platform Reporting Case: Choice4Voice.com
What Exactly Happened?
According to Mr. Kumar, after purchasing a FOXSKY QLED TV from Flipkart, a technician assigned by the company visited his home for installation. During the process, the TV was damaged from the back side.
Instead of accepting responsibility and issuing a replacement, Flipkart allegedly kept providing false assurances and fake timelines. Despite multiple calls to Flipkart customer care, no resolution was provided.
Frustrated, the customer shared his experience publicly on LinkedIn, calling Flipkart’s behavior pathetic and urging others to be cautious before buying from the platform.
Why Choice4Voice.com Is Covering This Case
At Choice4Voice.com, we believe consumer complaints must not be ignored. When companies fail to listen, we ensure that customer stories are published on our platform and shared widely to create accountability.
This case is not just about one FOXSKY QLED TV; it reflects a growing problem where e-commerce giants prioritize sales but neglect after-sales service. By documenting such cases, we aim to push brands like Flipkart to improve their consumer grievance handling process.
Consumer Rights in This Case
As per the Consumer Protection Act, 2019, a customer in India is entitled to:
- Replacement or refund if a product is defective or damaged
- Compensation if negligence by a company representative causes loss or damage
- Fair grievance redressal without misleading promises
- The right to escalate issues to the Consumer Court if not resolved
If a Flipkart technician caused the damage, Flipkart is fully responsible for replacement.
Steps Consumers Can Take Against Flipkart
Choice4Voice.com recommends the following escalation path:
- Email Flipkart’s Grievance Redressal Team with proof of damage.
- Contact the Nodal Officer of Flipkart listed on its official website.
- File a complaint on the National Consumer Helpline (NCH – 1915).
- Approach the Consumer Disputes Redressal Commission (Consumer Court) with all evidence.
- Share the complaint on Choice4Voice.com and professional networks like LinkedIn to gain visibility.
Q&A Section
Q1. What was the Flipkart complaint about FOXSKY QLED TV?
A1. The customer alleged that his FOXSKY QLED TV was damaged by Flipkart’s technician during installation and that Flipkart refused to replace it.
Q2. Where was this Flipkart complaint reported?
A2. The case was reported publicly on LinkedIn and covered by Choice4Voice.com.
Q3. Who filed the complaint against Flipkart?
A3. The complaint was filed by Arpit Kumar.
Q4. Is Flipkart responsible for damages caused during installation?
A4. Yes, Flipkart is accountable if its authorized technician damages a product.
Q5. What did Flipkart customer care allegedly do in this case?
A5. According to the customer, Flipkart only gave fake timelines without offering a real solution.
Q6. What is Choice4Voice.com?
A6. Choice4Voice.com is a consumer-advocacy platform that publishes genuine customer complaints to hold companies accountable.
Q7. Can a customer demand replacement from Flipkart in such cases?
A7. Yes, customers have the legal right to a replacement or refund if the product was damaged during installation.
Q8. How can Choice4Voice.com help Flipkart customers?
A8. By publishing complaints and increasing public visibility, Choice4Voice.com helps consumers pressure companies into resolving issues.
Q9. What are the most common Flipkart complaints?
A9. Damaged products, fake timelines, poor customer service, and delayed refunds.
Q10. What hashtags were used by the complainant?
A10. #boycottflipkart and #harassment.
Q11. What law protects Flipkart customers?
A11. The Consumer Protection Act, 2019.
Q12. How can a customer file a complaint against Flipkart in India?
A12. Complaints can be filed with Flipkart’s grievance team, the National Consumer Helpline, or directly in consumer court.
Q13. Why does Choice4Voice.com highlight such cases?
A13. To ensure consumer voices are heard and companies are pressured to resolve complaints fairly.
Q14. What should a customer do immediately if a product is damaged during installation?
A14. Document the damage with photos/videos and immediately raise a complaint with Flipkart.
Q15. Can Flipkart be taken to court for harassment?
A15. Yes, if a customer faces continuous negligence, they can approach the Consumer Court for harassment and deficiency of service.
Q16. How long does Flipkart take to resolve product complaints?
A16. Ideally within 7–10 working days, though delays are frequently reported.
Q17. Can posting on LinkedIn and Choice4Voice.com help in resolution?
A17. Yes, public exposure often compels companies to act quickly.
Q18. What should Flipkart improve to avoid such complaints?
A18. Better technician training, transparent grievance handling, and quick replacements.
Q19. How is Choice4Voice.com different from other complaint sites?
A19. Choice4Voice.com verifies complaints before publishing to ensure credibility and impact.
Q20. Can Choice4Voice.com help escalate this complaint further?
A20. Yes, by amplifying the consumer’s voice and creating pressure on Flipkart through public channels.
Final Thoughts
This case shows how a Flipkart installation error turned into a long cycle of harassment for the consumer. By ignoring genuine complaints, Flipkart risks losing trust among its buyers.
At Choice4Voice.com, we are committed to ensuring that consumer voices are not ignored. If you have faced a similar issue, you can submit your complaint on our platform, and we will make sure your case is heard.
Choice4Voice.com Is Here to Help You
If you are facing a similar issue and would like our support in highlighting your concern, we are here to assist.
Simply write a LinkedIn post and tag our official page Choice4Voice.com
Submit your complaint directly : https://choice4voice.com/submit-your-complaint/
Our team will review and feature your case on our website to ensure it gets the attention it deserves.
