Security Researcher Nurjaman Shaikh has filed a serious complaint against Flipkart/Shopsy for fake orders, harassment calls, and misuse of personal information. Despite repeated escalation, Flipkart closed his case without resolving the issue. He warns of legal action under the Consumer Protection Act and Data Protection Authority for harassment, privacy breach, and failure to ensure account security.
Complaint Summary : Flipkart Complaint by Nurjaman Shaikh – Account Misuse, Fake Orders & Privacy Concerns
| Complainant | Nurjaman Shaikh |
|---|---|
| Profession | Security Researcher @x-Biz |
| Complaint Type | Fake Orders / Account Misuse / Privacy Violation / Harassment |
| Company Involved | Flipkart / Shopsy (Owned by Walmart, founded by Binny Bansal & Sachin Bansal) |
| Incident | Unauthorized orders placed using complainant’s details (phone: 6296014519, with mismatched number ending 8516) |
| Main Issues | Daily spam calls, fake orders, data misuse, support negligence |
| Support Response | Case closed without resolution, harassment continues |
| Resolution Sought | Stop unauthorized orders, fix security loophole, prevent misuse of personal data |
Full Complaint Details
Nurjaman Shaikh, a verified Security Researcher, has publicly raised a serious complaint against Flipkart/Shopsy regarding an ongoing account integrity and privacy breach.
According to him, he is receiving dozens of unwanted calls, SMS, and WhatsApp messages daily regarding orders he never placed. These fraudulent orders are being created under his name, phone number, and location but linked to a different number ending in 8516.
The matter was escalated to Flipkart’s customer support. However, instead of resolving the issue, Flipkart’s support team closed his case prematurely, leaving the problem unresolved. The fake orders and harassment continue daily, raising serious concerns about Flipkart’s security infrastructure and data handling practices.
Nurjaman made it clear that:
- He has never authorized these orders.
- His phone number is being misused without consent.
- The issue is a direct violation of his privacy and data security rights.
- Flipkart has failed to ensure basic customer protection.
He further warned that if Flipkart does not act immediately, he will be forced to:
- Escalate the matter to the Consumer Forum under the Consumer Protection Act.
- File a complaint with the Data Protection Authority for misuse of personal information.
- Take strict legal action for harassment and privacy violation.
This is not just an individual grievance but an alarming issue that exposes how customer accounts can be misused without strong safeguards, raising red flags for millions of Flipkart and Shopsy users.
About the Brand – Flipkart & Shopsy
Flipkart, founded in 2007 by Binny Bansal and Sachin Bansal, is one of India’s largest e-commerce marketplaces. In 2018, Flipkart became majority owned by Walmart, strengthening its global backing.
Flipkart operates Shopsy, an app designed to enable small sellers and resellers to sell affordable products online. Despite its rapid growth, both platforms have faced frequent complaints about poor customer support, delayed refunds, fake orders, and privacy-related concerns.
This case highlights a serious technical and security loophole in Flipkart’s system one that could compromise user data and result in fraudulent activity.
Which Legal Action Can Be Taken
If Flipkart fails to resolve this complaint, the complainant has the following legal remedies:
- Consumer Protection Act, 2019 – A case can be filed for harassment, negligence, and failure to provide safe services.
- Information Technology Act, 2000 (Amendments 2008) – Misuse of personal information and unauthorized digital transactions fall under IT law violations.
- Data Protection Authority (DPDP Act, 2023) – A direct complaint can be filed for mishandling of personal data.
- Criminal Action – Legal proceedings can be initiated for harassment and privacy violation under IPC provisions.
Escalation if Complaint Is Not Resolved
Publishing this case on Choice4Voice.com is the first level of escalation. If Flipkart/Shopsy continues to ignore the complaint, Choice4Voice.com can assist the complainant in filing a formal case with consumer courts and regulatory authorities to ensure accountability and justice.
Consumers are encouraged to share their unresolved issues via Choice4Voice.com’s complaint submission form, which ensures that genuine grievances are amplified and brands are held responsible.
About the Author
Nurjaman Shaikh is a Security Researcher at x-Biz with expertise in penetration testing, cybersecurity, and ethical hacking. He holds multiple professional certifications including eJPT V2, CEH V12, SC-900, CJWAPT, and more. His professional background adds strong credibility to his concerns regarding account misuse and data security.
This article has been written on behalf of his publicly available LinkedIn post.
👉 Read the original LinkedIn post here
Frequently Asked Questions (FAQs)
1. How can I file a complaint against Flipkart?
You can file a complaint directly on Flipkart’s help section, escalate via their official email support@flipkart.com, or submit your unresolved complaint on Choice4Voice.com for wider visibility.
2. What should I do if fake orders are placed using my Flipkart account?
Immediately change your Flipkart password, enable two-factor authentication, and report the incident to Flipkart customer support. If unresolved, escalate legally.
3. Can my personal data be misused on Flipkart?
Yes, as seen in this complaint, user details can be misused. Always monitor your account activity and raise complaints if suspicious activity occurs.
4. What action can be taken if Flipkart closes complaints without resolution?
You can escalate to the Consumer Forum under the Consumer Protection Act, 2019 or use third-party advocacy platforms like Choice4Voice.com.
5. How do I stop Flipkart spam calls and SMS?
Raise a ticket with Flipkart support, block the numbers, and register a DND request with your mobile operator. If it continues, report it legally as harassment.
6. Can Flipkart be sued for harassment?
Yes, if a user is continuously harassed due to negligence in handling complaints, legal action can be taken.
7. What is Shopsy, and is it safe?
Shopsy is Flipkart’s budget e-commerce platform. While widely used, complaints about fake orders and support negligence have been reported.
8. How long does Flipkart take to resolve account issues?
Flipkart usually takes 7–10 business days. However, many users report unresolved cases, requiring legal escalation.
9. Who owns Flipkart?
Flipkart is majority-owned by Walmart Inc., after its acquisition in 2018.
10. How to contact Flipkart customer support via email?
You can email Flipkart at support@flipkart.com for assistance.
11. What is the Consumer Forum process for Flipkart complaints?
File a case under the Consumer Protection Act with supporting evidence like call records, order history, and screenshots.
12. Can Flipkart misuse customer data?
While Flipkart denies misuse, loopholes may allow unauthorized activity, as highlighted in this case.
13. How to escalate Flipkart complaints to higher authorities?
If support fails, escalate to the Consumer Forum, Data Protection Authority, or file legal complaints.
14. Is Flipkart responsible for third-party seller fraud?
Yes, under Indian law, Flipkart is responsible for ensuring safe transactions even when orders involve third-party sellers.
15. Can unwanted Flipkart orders be canceled immediately?
Yes, but users should demand an explanation and ensure their account security is not compromised.
16. How to check if my Flipkart account is hacked?
Look for unfamiliar orders, login attempts, or profile changes. Reset your password and report to support immediately.
17. What should I do if Flipkart refuses a refund for unauthorized orders?
Escalate via Choice4Voice.com and file a case with the Consumer Forum if Flipkart denies responsibility.
18. How does the Data Protection Authority help in such cases?
The DPDP Act, 2023 allows complaints for misuse of personal data, ensuring companies face strict penalties.
19. What certifications does Nurjaman Shaikh hold?
He holds eJPT V2, CEH V12, SC-900, ACP, CNSP V2.01, CAP V2.01, CJWAPT, and C3SA, making him an expert in cybersecurity.
20. Can I submit my Flipkart complaint on Choice4Voice.com?
Yes. Choice4Voice.com accepts consumer complaints and publishes them to hold companies accountable, ensuring faster resolution.
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