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Submit your complaint →Customer Shannikant Singh alleges Flipkart delivered a damaged Philips 138 cm (55-inch) LED TV after a month-long delay. Complaint filed on Choice4Voice.com demanding refund and accountability.
Complaint Summary : Shannikant Singh vs Flipkart – Damaged Philips 55-Inch TV Complaint | Choice4Voice.com
| Field | Details |
|---|---|
| Complainant Name | Shannikant Singh |
| Complaint Type | Damaged Product / Poor Service |
| Company/Brand | Flipkart |
| Product/Service | Philips 138 cm (55-inch) LED TV |
| Order Number | Not disclosed |
| Order Date | 23 September 2025 |
| Delivery Date | 23 October 2025 |
| Issue Reported | TV display damaged upon installation, delivery process irregularities |
| Company’s Response | No proper response yet |
| Platform Used for Complaint | Choice4Voice.com |
Complaint Details
A customer, Shannikant Singh, has accused Flipkart of delivering a damaged Philips 138 cm (55-inch) LED TV after an excessively delayed delivery period of one month.
The complainant shared that the TV was ordered on September 23, 2025, and delivered only on October 23, 2025. When the technician arrived for installation, the display was found defective showing a black screen with no light.
To make matters worse, the delivery agent reportedly failed to take OTP confirmation or verify the product’s condition at the time of delivery a clear violation of Flipkart’s standard delivery protocols.
Despite raising a return/refund request and submitting photographic evidence of the damage, Flipkart has not taken prompt action or provided a definitive resolution.
The customer expressed deep disappointment over the brand’s slow response and lack of accountability for a product valued in the higher price segment.
Key Issues Highlighted
- Defective product delivered after delayed shipment
- No OTP verification or product check at delivery
- No response despite raising return and refund requests
- Violation of Flipkart’s product delivery and replacement policies
Legal Options Available to the Complainant
If Flipkart fails to resolve the issue, the complainant can pursue these legal remedies:
1. Consumer Forum Complaint
- Law: Consumer Protection Act, 2019
- Grounds: Defective goods and deficiency in service
- Relief: Refund, compensation, and litigation cost reimbursement
2. Legal Notice to Flipkart
A legal notice can be issued demanding a replacement/refund within 7 working days.
3. Approach District Consumer Commission
If unresolved, the complaint can be filed under the District Consumer Disputes Redressal Commission for further legal redress.
4. Complaint to Ministry of Consumer Affairs
Repeated negligence or patterns of defective product delivery can be escalated to the Department of Consumer Affairs for investigation.
How Choice4Voice.com Can Help
At Choice4Voice.com, we empower consumers to raise verified complaints against major brands when their issues go unresolved.
Our platform:
- Publishes authentic consumer complaints after verification
- Provides visibility through Google and LinkedIn
- Offers free guidance on legal options and complaint filing
Consumers like Shannikant Singh play a vital role in ensuring that brands maintain accountability and transparency in their service.
About Flipkart
Flipkart is one of India’s leading e-commerce platforms offering a wide range of electronics and home appliances. Despite its market leadership, several consumers have reported product quality, delayed delivery, and refund-related issues in recent months.
Official Contact for Escalation:
📧 grievance.officer@flipkart.com
🌐 www.flipkart.com
Step-by-Step Guide: How to File a Complaint Against Flipkart
- Visit https://consumerhelpline.gov.in
- Select “Register Your Complaint”
- Choose E-commerce → Product Not Working/Defective
- Attach invoice, product images, and communication proof
- Submit and track the complaint via the docket number received
Pre-Drafted Complaint Template
📝 Email to Flipkart Grievance Officer
Subject: Complaint Regarding Damaged Philips 55-Inch LED TV Delivery
Dear Grievance Officer,
I ordered a Philips 138 cm (55-inch) LED TV on 23rd September 2025, which was delivered on 23rd October 2025. Upon installation, the TV was found to be defective with a black screen display.
Despite raising a return/refund request and sharing photos, I haven’t received any proper response. Kindly arrange an urgent pickup and initiate a full refund.
Attached: Invoice, delivery proof, and product images.
Regards,
Shannikant Singh
Possible Legal Cases Applicable
| Law/Section | Description |
|---|---|
| Section 2(1)(g), Consumer Protection Act, 2019 | Deficiency in service |
| Section 2(10), Consumer Protection Act, 2019 | Defective goods sold |
| E-Commerce Rules, 2020 – Rule 4(6) | Failure to ensure transparent grievance handling |
Author
Complainant: Shannikant Singh
Verified Submission via: Choice4Voice.com
Q&A
Q1. What is the complaint against Flipkart about?
A1. The customer alleges that Flipkart delivered a defective Philips 55-inch LED TV after a month-long delay.
Q2. What defect was found in the TV?
A2. The display was completely damaged, showing a black screen with no light during installation.
Q3. Did Flipkart verify the product during delivery?
A3. No. The delivery personnel allegedly did not verify the product or collect OTP confirmation.
Q4. What action has Flipkart taken so far?
A4. The customer has raised a return/refund request but has not received any proper resolution yet.
Q5. What law protects consumers from defective product delivery?
A5. The Consumer Protection Act, 2019 ensures redressal against defective goods and poor service.
Q6. Can the customer claim a refund?
A6. Yes, the buyer can demand a full refund or replacement for damaged goods.
Q7. How to contact Flipkart for grievance redressal?
A7. Email the Grievance Officer at grievance.officer@flipkart.com.
Q8. What documents are needed for filing a complaint?
A8. Invoice, delivery proof, installation report, and photographs of the defect.
Q9. How long does Flipkart take to process returns?
A9. Usually within 7 business days, depending on product pickup and verification.
Q10. Can a damaged product be reported even after installation?
A10. Yes, as long as it’s reported within the return window mentioned in the policy.
Q11. Is Flipkart responsible for damage caused during delivery?
A11. Yes, Flipkart is accountable for product condition until successful delivery and installation.
Q12. What if Flipkart rejects the return request?
A12. The consumer can escalate to the District Consumer Commission.
Q13. Can Choice4Voice.com assist in filing consumer complaints?
A13. Yes, Choice4Voice.com helps draft, verify, and publish genuine consumer complaints.
Q14. Are such cases common with Flipkart electronics?
A14. Yes, several customers have reported receiving damaged electronics or poor after-sales support.
Q15. What compensation can be claimed?
A15. Refund, replacement, mental harassment compensation, and litigation costs.
Q16. What’s the role of the E-Commerce Rules, 2020 here?
A16. They mandate transparent policies and timely resolution of customer complaints.
Q17. Can Flipkart be fined for non-resolution?
A17. Yes, regulatory authorities can impose penalties for repeated non-compliance.
Q18. How can users avoid similar issues?
A18. Always inspect packages, record unboxing videos, and report issues within 24 hours.
Q19. What is the escalation hierarchy for Flipkart complaints?
A19. Customer Support → Grievance Officer → Nodal Officer → Consumer Forum.
Q20. How does Choice4Voice.com help in consumer awareness?
A20. By publicly sharing verified complaints to ensure transparency and brand accountability.
