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Submit your complaint →Customer Shreyash Kesari alleges Flipkart failed to deliver his Sony PlayStation 5 even a week after the promised date. Complaint filed on Choice4Voice.com highlighting poor service and fake delivery commitments by Ekart Logistics.
Complaint Summary : Flipkart Delays Delivery of Sony PlayStation 5: Customer Alleges False Promises and Poor Service
| Complainant Name | Shreyash Kesari |
|---|---|
| Email (masked) | ke*****@gmail.com |
| WhatsApp (masked) | 93*****95 |
| Company/Brand | Flipkart |
| Product/Service | Sony PlayStation 5 |
| Order Number | OD335689122722300100 |
| Complaint Type | Service not delivered |
| Date of Incident | 10 October 2025 |
| Expected Delivery Date | Initially 11 October, later changed to 14 October 2025 |
| Company’s Response | Customer service advised patience but provided no actual resolution |
| Customer Allegation | Continuous delay, false promises, and poor handling by Ekart Logistics |
Full Complaint Write-Up
A verified complaint has been submitted by Mr. Shreyash Kesari, a Flipkart customer, regarding a non-delivery issue of a Sony PlayStation 5 despite multiple delivery date changes and repeated assurances from customer support.
According to Shreyash, he placed the order on 10 October 2025, with the promised delivery date of 11 October. However, when the product didn’t arrive on the expected date, Flipkart rescheduled the delivery to 14 October, yet even after 17 October, the product had still not been delivered.
Despite multiple follow-ups with Flipkart customer care, the issue remains unresolved. The customer alleges that representatives kept assuring him that the product would be delivered “soon,” but no action followed.
“They just do fake promises, and the worst is Ekart Delivery. I just hate it,” said Shreyash, expressing his frustration over Flipkart’s unreliable logistics and lack of accountability.
This case highlights growing consumer dissatisfaction with Ekart Logistics, Flipkart’s in-house delivery partner, which has faced multiple complaints regarding false delivery updates and missed deadlines.
Possible Reasons Behind Delivery Delays
Common causes for delayed deliveries on e-commerce platforms like Flipkart may include:
- Inventory or warehouse mismatch
- Incorrect logistics scanning
- Internal courier delay (Ekart Logistics)
- Regional transportation or weather issues
- System errors leading to false delivery status updates
However, repeated rescheduling and lack of communication are signs of service negligence, for which consumers can seek compensation or formal redressal.
How Choice4Voice.com Can Help
At Choice4Voice.com, we help customers who face non-delivery, fake tracking updates, or false promises from e-commerce companies. Our platform ensures that your complaint is heard and visible to both the company and the public for faster resolution.
Assistance Provided:
- Guidance on filing an official consumer complaint under the Consumer Protection Act, 2019
- Drafting emails and escalation templates for Flipkart and Ekart Logistics
- Publishing verified cases publicly to pressure companies into resolving issues promptly
If the product remains undelivered and no refund is issued, customers can also claim compensation for harassment and delay.
Legal Options Available
1. File an Official Complaint on National Consumer Helpline
Website: https://consumerhelpline.gov.in
Use the “E-commerce Complaint” category and provide order ID, screenshots, and communication proof.
2. Approach the District Consumer Commission
Website: https://edaakhil.nic.in
You can file a digital complaint for non-delivery of goods, mental harassment, and financial loss.
3. Report to Flipkart’s Grievance Officer
Email: grievanceofficer@flipkart.com
Include all details — order number, complaint summary, and reference to previous chat transcripts.
4. Escalate to the Ministry of Consumer Affairs
Website: https://consumeraffairs.nic.in
Attach all records to report repeated service failures by the platform.
Step-by-Step Guide to File a Flipkart Complaint
- Collect all evidence: Order confirmation, expected delivery screenshots, and chat history with customer care.
- Email Flipkart Grievance Officer with subject line “Urgent: Non-Delivery of Order OD335689122722300100.”
- Wait 48 hours for a written response.
- If unresolved, register your complaint on https://consumerhelpline.gov.in
- Escalate to eDaakhil Consumer Forum for refund and compensation if the issue persists beyond 10 days.
Applicable Legal Provisions
| Law/Section | Description |
|---|---|
| Consumer Protection Act, 2019 (Section 2(47)) | Defines delivery delays and false promises as “deficiency in service.” |
| E-commerce Rules, 2020 | Mandates companies to maintain transparent delivery timelines and refund processes. |
| Indian Penal Code (Section 420) | Can apply in cases of intentional deception or false commitments by sellers. |
Pre-Drafted Complaint Email (Template)
Subject: Urgent: Non-Delivery of Order OD335689122722300100 – Request for Immediate Action
To: grievanceofficer@flipkart.com
Dear Sir/Madam,
I placed an order for a Sony PlayStation 5 (Order ID: OD335689122722300100) on 10th October 2025. The product was expected to be delivered by 11th October, but even after multiple revised dates and repeated follow-ups, I have not received it.
Despite contacting your customer care multiple times, I was only given false assurances with no action taken. I request you to immediately deliver the product or initiate a full refund within 48 hours, failing which I will file a complaint under the Consumer Protection Act, 2019.
Kindly treat this as a final escalation.
Sincerely,
Shreyash Kesari
Registered Flipkart Customer
Flipkart Company Overview
- Founded: 2007 by Sachin Bansal and Binny Bansal
- Headquarters: Bengaluru, India
- Parent Company: Walmart Inc. (Acquired in 2018)
- Logistics Partner: Ekart Logistics
- Primary Service: Online retail platform for electronics, fashion, and household goods
Despite being one of India’s largest e-commerce platforms, Flipkart continues to face growing consumer complaints related to delayed deliveries, defective products, and poor grievance redressal.
Q&A
Q1. What should I do if Flipkart fails to deliver my order?
You should escalate the issue to the Grievance Officer or file a complaint at consumerhelpline.gov.in.
Q2. Can I get compensation for delayed delivery?
Yes, if the delay causes financial or mental distress, you can claim compensation under the Consumer Protection Act.
Q3. How to contact Flipkart’s grievance officer?
You can email them at grievanceofficer@flipkart.com with all relevant order details.
Q4. What happens if the delivery date keeps changing?
It indicates poor service and qualifies as a deficiency under consumer law.
Q5. Is Ekart Logistics owned by Flipkart?
Yes, Ekart is Flipkart’s in-house delivery arm responsible for logistics.
Q6. Can I cancel the order if it’s delayed beyond the promised date?
Yes, Flipkart’s policy allows cancellation and full refund for delayed orders.
Q7. What proof do I need for filing a complaint?
Order confirmation, chat transcripts, and delivery date screenshots.
Q8. How long does Flipkart take to refund cancelled orders?
Usually 7–10 business days, depending on the payment method.
Q9. What if Flipkart’s support team ignores my complaint?
Escalate directly to the Ministry of Consumer Affairs or eDaakhil platform.
Q10. How can Choice4Voice.com assist Flipkart customers?
By verifying and publishing genuine complaints to ensure corporate accountability.
Q11. Can I approach the Consumer Court without a lawyer?
Yes, you can self-file on edaakhil.nic.in
Q12. What is the maximum compensation I can claim?
Depends on the loss suffered, typically up to ₹1 lakh in district forums.
Q13. Is Flipkart responsible for Ekart’s delay?
Yes. As the parent entity, Flipkart is liable for its logistics partner’s failures.
Q14. How to verify if my complaint has been registered?
You will receive a tracking number from the consumer portal after submission.
Q15. What are my rights under the Consumer Protection Act, 2019?
You have the right to timely delivery, refund, and fair treatment.
Q16. Can I share my complaint publicly?
Yes, you can post on verified platforms like Choice4Voice.com for awareness.
Q17. What happens if the product arrives damaged after delay?
You can claim replacement or refund under Flipkart’s return policy.
Q18. How to track Ekart delivery complaints?
Use the tracking ID on ekartlogistics.com
Q19. How long should I wait before taking legal action?
If no resolution is provided within 7–10 days, proceed with a consumer complaint.
Q20. Does Flipkart have a customer escalation matrix?
Yes, it includes customer care, grievance officer, and legal escalation via the consumer court.
