Vishnu Shankar raises complaint against Flipkart Ekart Logistics for false delivery status and inconvenience. Choice4Voice.com explains legal options, solutions, and remedies for affected consumers.
Complaint Summary : Flipkart Ekart Logistics Complaint: Vishnu Shankar Alleges False Delivery Status & Fraudulent Practices
| Details | Information |
|---|---|
| Complainant Name | Vishnu Shankar |
| Company/Brand Involved | Flipkart Ekart Logistics |
| Complaint Type | False Delivery Status / Service Deficiency |
| Product/Service | iPhone Order with Open-Box Delivery |
| Issue Description | Delivery partner falsely updated status as “Delivery Rescheduled as Requested,” despite no such request by customer |
| Date of Incident | 23 September 2025 (as per post timeline) |
| Company’s Response | Only generic “Sorry for the inconvenience” from chat support |
Full Complaint Details
Mr. Vishnu Shankar, a Business Intelligence Engineer at Amazon and BITS Pilani alumnus, placed an iPhone order via Flipkart with open-box delivery charges included.
The delivery was scheduled for the same day, and he and his sister repeatedly contacted the delivery partner, who assured them that the package would arrive. However, late at night, the status was suddenly updated to “Delivery Rescheduled as Requested” despite the fact that no such request was ever made by the customer.
This false update caused serious inconvenience. Vishnu’s sister had to take leave from work again for a delivery that should have been completed as per schedule.
The complainant has accused Flipkart Ekart Logistics of:
- Providing false delivery status updates.
- Showing zero accountability, even though Ekart is Flipkart’s own logistics subsidiary.
- Failing to proactively address customer issues, with only a generic chatbot apology.
The issue raises concerns of consumer rights violation, service deficiency, and potential fraudulent practices.
Brand Involved – Flipkart Ekart Logistics
Flipkart Ekart Logistics is the in-house logistics and supply chain arm of Flipkart, one of India’s largest e-commerce marketplaces.
- Founded: 2009 (as Flipkart’s in-house delivery network).
- Headquarters: Bangalore, Karnataka, India.
- Parent Company: Flipkart Pvt. Ltd. (owned by Walmart Inc. since 2018).
- Role: Handles majority of Flipkart deliveries across India, including cash-on-delivery, returns, open-box deliveries, and same-day shipments.
- Reputation Issues: Over the years, multiple complaints have been raised regarding delayed deliveries, false status updates, damaged packages, and lack of accountability.
Flipkart Ekart Official Contact Details
- Flipkart Customer Care: https://www.flipkart.com/helpcentre
- Toll-Free Number: 1800 208 9898
- Grievance Officer (as per IT Act, 2000): grievance.officer@flipkart.com
- Corporate Office: Flipkart Internet Pvt. Ltd., Embassy Tech Village, Outer Ring Road, Bengaluru, Karnataka – 560103.
Solutions for the Complainant
- Immediate Delivery Fulfillment – The iPhone must be delivered promptly without further delay.
- Refund of Open-Box Delivery Charges – Since the promised service was not honored.
- Written Apology from Flipkart Ekart – Acknowledging the false delivery update.
- Internal Logistics Audit – Flipkart must ensure accountability in status updates.
- Compensation for Inconvenience – Claim for lost work time and mental stress.
Legal Options Available
If Flipkart Ekart Logistics refuses to resolve the matter, the complainant can take the following legal steps:
- Consumer Court Complaint (Consumer Protection Act, 2019)
- File for deficiency in service and unfair trade practice.
- Claim refund, compensation, and litigation costs.
- Indian Contract Act, 1872
- Breach of contract since paid services (open-box delivery) were not honored.
- Penalty for Misleading Information (Section 2(47) CPA, 2019)
- False status updates fall under unfair trade practices.
- Complaint to National Consumer Helpline (NCH)
- Toll-free: 1800-11-4000 or website: consumerhelpline.gov.in.
Departments & Contact Points for Escalation
- National Consumer Helpline (NCH): 1800-11-4000
- Consumer Forum Filing: edaakhil.nic.in
- Flipkart Grievance Officer Email: grievance.officer@flipkart.com
- Ministry of Consumer Affairs (India): consumeraffairs.nic.in
How Choice4Voice.com Can Help
At Choice4Voice.com, we stand with consumers like Vishnu Shankar. We help by:
- Publishing your complaint on our platform to build public pressure.
- Drafting strong consumer complaints for filing in district/state commissions.
- Highlighting unfair trade practices of major e-commerce players.
- Providing step-by-step filing support for Consumer Forum, NCH, and Ministry of Consumer Affairs.
- Escalating your case across LinkedIn and social media for wider visibility.
Our mission is to make sure no consumer is ignored or silenced by corporate negligence.
Q&A Section
Q1. What is Flipkart Ekart Logistics?
It is the logistics and supply chain arm of Flipkart, handling most deliveries across India.
Q2. How do I complain about Flipkart Ekart delivery issues?
You can file complaints via Flipkart Help Centre or escalate on consumerhelpline.gov.in.
Q3. Can Flipkart be sued for false delivery updates?
Yes, under the Consumer Protection Act, 2019, false updates qualify as service deficiency.
Q4. What does “Delivery Rescheduled as Requested” mean on Flipkart?
It means the customer allegedly requested a reschedule – but if you did not, it is a false status update.
Q5. Can I claim compensation for delayed Flipkart deliveries?
Yes, you can claim both refund and compensation in Consumer Court.
Q6. How to contact Flipkart Ekart grievance officer?
You can email grievance.officer@flipkart.com with your order details.
Q7. Is Flipkart responsible for Ekart delivery failures?
Yes, since Ekart is Flipkart’s own subsidiary, accountability lies with Flipkart.
Q8. What proof is needed to file a complaint against Flipkart Ekart?
Screenshots of order status, payment proof, and chat/email records with support.
Q9. Can I get a refund of delivery charges if service was not provided?
Yes, you are entitled to a refund of extra charges like open-box delivery fees.
Q10. Can Consumer Court punish Flipkart for unfair trade practice?
Yes, courts can impose fines and order compensation.
Q11. What is Open-Box Delivery in Flipkart?
It allows customers to check the product at delivery before accepting it.
Q12. What happens if Flipkart denies refund for delivery failure?
You can escalate to NCH and then file a Consumer Court complaint.
Q13. How long does Flipkart take to resolve complaints?
Usually 7–10 working days, but unresolved cases must be escalated.
Q14. Is Flipkart Ekart reliable for high-value items like iPhones?
Many customers report successful deliveries, but cases like this raise concerns.
Q15. Can I file an FIR against Flipkart Ekart?
Yes, if there is intentional fraud under IPC Section 420.
Q16. Who regulates e-commerce delivery companies in India?
The Consumer Protection Authority under the Ministry of Consumer Affairs.
Q17. What if Flipkart ignores my complaint?
Escalate to consumerhelpline.gov.in, then to consumer court.
Q18. Does Flipkart compensate for lost wages due to delivery failure?
Yes, you can claim such damages in Consumer Court.
Q19. How does Choice4Voice.com help in Flipkart complaints?
We draft complaints, publish consumer issues online, and push for accountability.
Q20. Can Flipkart be blacklisted for repeated delivery frauds?
Not blacklisted, but consumer courts can impose strict penalties for repeated violations.
