Varapana Dilip’s Flipkart order for Apple AirPods Pro 2 during the sale was not delivered despite repeated follow-ups. Choice4Voice.com highlights the complaint, Flipkart’s lack of response, legal remedies, complaint filing steps, and how customers can seek justice.
Complaint Summary Table : Flipkart Order Not Delivered – Varapana Dilip’s Complaint on Apple AirPods Pro 2
| Complainant Name | Varapana Dilip |
|---|---|
| Company / Brand | Flipkart |
| Complaint Type | Service Not Delivered |
| Product / Service | Apple AirPods Pro 2 |
| Order No | OD335533651911935100 |
| Issue Description | Customer ordered Apple AirPods Pro 2 during Flipkart’s sale on 22nd September 2025. The delivery date was shown as 23rd September, but the order has not been delivered. Despite multiple calls, Flipkart only responded with vague “EOD updates” and has still not provided resolution. |
| Date of Incident | 22nd September 2025 |
| Company’s Response | No response from Flipkart |
| LinkedIn Post URL | Complaint submitted directly to Choice4Voice.com |
About the Brand: Flipkart
Flipkart, India’s leading e-commerce marketplace acquired by Walmart in 2018, serves millions of customers across the country. While Flipkart is known for its wide product selection and aggressive festive sales, customers frequently raise concerns about non-delivery of products, order cancellations without consent, and poor grievance redressal mechanisms.
About the Author: Varapana Dilip
Varapana Dilip is a Flipkart customer who purchased Apple AirPods Pro 2 during Flipkart’s sale but is yet to receive the product despite waiting beyond the promised delivery date. His complaint highlights the recurring delivery failures and lack of accountability that many Flipkart customers face.
Detailed Issue Description
- On 22nd September 2025, Varapana Dilip placed an order for Apple AirPods Pro 2 (Order ID: OD335533651911935100) during Flipkart’s sale.
- Flipkart showed the expected delivery date as 23rd September 2025.
- The product was not delivered on the promised date.
- After contacting Flipkart’s support team, the customer was repeatedly told: “You will get an update by end of day.”
- Despite these assurances, no delivery or genuine update was provided.
- As of now, the order remains undelivered, causing the customer stress, inconvenience, and loss of trust in Flipkart’s service.
Legal Grounds & Applicable Acts
- Consumer Protection Act, 2019 – Flipkart’s non-delivery of a paid order constitutes deficiency in service and unfair trade practice.
- Information Technology Act, 2000 – E-commerce platforms are responsible for ensuring digital transactions and deliveries are properly fulfilled.
- Consumer Protection (E-Commerce) Rules, 2020 – Prohibit unilateral cancellation, misrepresentation, and delay in services without justification.
Departments & Authorities to File Complaints
- Flipkart Grievance Redressal Team – File a written complaint through the Help Center and to Flipkart’s designated Grievance Officer.
- National Consumer Helpline (NCH) – Lodge complaint via consumerhelpline.gov.in.
- District Consumer Disputes Redressal Commission – File a case for refund, compensation, and damages for harassment.
- Ministry of Consumer Affairs – Report violation of Consumer Protection (E-Commerce) Rules.
- Cyber Crime Portal (if payment issues exist) – For cases involving digital payment disputes.
How Choice4Voice.com Can Help
- Publishing the complaint publicly to create awareness and pressure Flipkart for quick action.
- Guiding consumers with the exact steps and templates for filing legal and official complaints.
- Connecting consumers with relevant legal resources for pursuing claims in consumer courts.
- Ensuring visibility so companies cannot ignore genuine customer grievances.
Step-by-Step Complaint Filing Guide
- Collect Evidence – Order ID, payment confirmation, chat/call logs with Flipkart.
- File with Flipkart Support – Raise complaint through Help Center and escalate to Grievance Officer.
- Register with National Consumer Helpline – Use consumerhelpline.gov.in.
- Draft Legal Notice – Send a notice citing violation under Consumer Protection Act, 2019.
- Approach Consumer Forum – File for refund, compensation for stress, and damages.
- Escalate to Ministry of Consumer Affairs – Report unfair e-commerce practices.
- Use Choice4Voice.com – To amplify the issue until Flipkart responds responsibly.
Pre-Drafted Complaint Templates
- Grievance Email to Flipkart – Formal complaint seeking immediate resolution.
- Consumer Forum Application – Claiming refund and damages for deficiency in service.
- Legal Notice Draft – To hold Flipkart accountable for non-delivery and harassment.
Q&A
- What should I do if Flipkart does not deliver my order?
- File a grievance with Flipkart, then escalate to consumer forums.
- Can Flipkart cancel my order without informing me?
- No, such actions violate Consumer Protection (E-Commerce) Rules, 2020.
- How do I escalate a delivery complaint against Flipkart?
- Approach Flipkart’s grievance officer, then file with NCH and consumer court.
- What are my rights if Flipkart delays delivery?
- You can demand refund, compensation, or both under the Consumer Protection Act.
- How long does Flipkart take to resolve delivery complaints?
- Usually 3–7 days, but if not resolved, escalate legally.
- Can I claim compensation for late or non-delivery from Flipkart?
- Yes, through consumer forum litigation.
- Who is Flipkart’s grievance officer?
- Details are available on Flipkart’s official website under grievance redressal.
- How do I contact Flipkart customer care for escalation?
- Through their Help Center or grievance redressal email.
- Can I get a refund if Flipkart does not deliver?
- Yes, you are legally entitled to a full refund.
- What evidence do I need for a consumer case against Flipkart?
- Order details, payment proof, and records of communication.
- Can Flipkart be penalized for repeated delivery failures?
- Yes, consumer courts can impose penalties and order compensation.
- What is the Consumer Protection Act 2019’s relevance to Flipkart orders?
- It covers delivery delays, non-delivery, and unfair trade practices.
- What are the E-Commerce Rules 2020?
- They govern how e-commerce companies like Flipkart must treat consumers.
- Can I sue Flipkart for mental stress due to non-delivery?
- Yes, courts allow claims for harassment and inconvenience.
- How do I file a case in consumer court against Flipkart?
- Submit complaint with evidence at your district consumer commission.
- Is Flipkart known for delayed deliveries?
- Yes, many customers report similar experiences during sales.
- Can I use Choice4Voice.com to raise my Flipkart complaint?
- Yes, the platform helps publish complaints to push for faster resolutions.
- What compensation can I expect from Flipkart?
- Refund, damages for stress, and litigation costs.
- Why does Flipkart delay deliveries during sales?
- High order volume and logistics issues often cause failures.
- What legal action can I take if Flipkart ignores my complaint?
- Escalate to the consumer forum, NCH, and Ministry of Consumer Affairs.
