If you’re experiencing this problem with this brand or any other company, submit your complaint and we may feature it on Choice4Voice.com.
Submit your complaint →A Flipkart customer named Hariram has filed a complaint on Choice4Voice.com after discovering hidden “GT Charges” on his tripod stand order. Despite the invoice showing ₹570, Flipkart charged ₹715 during purchase. The company’s response citing “GT charges” has raised questions about transparency and consumer rights. Learn how Choice4Voice.com can help customers take legal action against such unfair billing practices.
Complaint Summary
| Details | Information |
|---|---|
| Complainant Name | Hariram |
| ha*****@gmail.com | |
| 63*****49 | |
| Complaint Type | Overcharged / Unauthorized Transaction |
| Company / Brand | Flipkart |
| Product / Service | Online order and delivery of Tripod Stand |
| Order No. / Service No. | OD335866266894421100 |
| Date of Incident | 02 November 2025 |
| Issue Summary | Flipkart allegedly charged hidden “GT Charges” not shown during order placement. |
| Company’s Response | Flipkart claimed the charge is valid and invoice generation takes 24–48 hours. |
| Desired Resolution | Refund of excess amount and clarity on GT charge policy. |
Full Complaint Details
Hariram, a Flipkart customer, recently ordered a tripod stand priced at ₹700 with ₹15 delivery charges displayed during checkout. However, upon receiving the product, he discovered a major discrepancy the invoice inside the delivery package listed the product’s actual price as ₹570, not ₹700.
Concerned about this inconsistency, Hariram contacted Flipkart’s customer care. To his surprise, Flipkart representatives stated that the additional amount was due to something called “GT Charges.” When questioned about this term and its absence from the order summary, the support team informed him that the updated invoice including these charges would be generated within 24 to 48 hours.
Hariram found this explanation unsatisfactory, calling it misleading and unfair. He also pointed out that Flipkart already collects multiple fees such as marketplace fees, offer handling fees, and product protection charges, and therefore, charging additional hidden fees is unacceptable.
He has now turned to Choice4Voice.com seeking clarity and justice, asking whether such undisclosed charges can be challenged legally under Indian consumer protection laws.
Legal Case Can Be Filed
Based on the details provided by Hariram, the following legal cases may be applicable:
- Consumer Protection Act, 2019 (Section 2(47)) – For unfair trade practice and misleading pricing.
- Legal Metrology (Packaged Commodities) Rules, 2011 – For discrepancies in invoice and displayed price.
- Information Technology (Intermediary Guidelines) Rules, 2021 – For lack of transparency in digital transactions.
- Indian Penal Code (IPC) Section 420 – For cheating and misrepresentation if proven deliberate.
- E-commerce Rules, 2020 – For failure to disclose full charges before purchase.
How Choice4Voice.com Can Help
Choice4Voice.com is India’s fastest-growing consumer advocacy platform that helps individuals like Hariram raise verified complaints against negligent or unfair business practices.
Here’s how it works:
- Consumers submit their complaint through the Choice4Voice.com Google Form.
- Each complaint is verified for authenticity before publishing.
- Once published, it is amplified across Google and LinkedIn to publicly hold companies accountable.
- In many cases, companies respond quickly after public exposure, leading to faster resolution.
- If unresolved, Choice4Voice.com guides the complainant on legal and regulatory escalation — including Consumer Forum, Legal Metrology Department, or RBI/NPCI (for payments-related cases).
Applicable Legal Authorities
If Flipkart fails to refund or clarify the hidden GT charges, the following authorities can be approached:
| Authority / Platform | Purpose |
|---|---|
| National Consumer Helpline (NCH) | File an online grievance regarding overcharging. |
| District Consumer Disputes Redressal Commission (Consumer Court) | File a formal complaint under the Consumer Protection Act. |
| Legal Metrology Department | Report mismatch between product label price and billed price. |
| Ministry of Consumer Affairs (Consumer Helpline Portal) | Escalate complaint for investigation. |
| E-commerce Ombudsman / Grievance Officer (Flipkart) | Demand refund and internal review. |
Step-by-Step Guide to File a Complaint
1. File on Consumer Helpline Portal
- Visit https://consumerhelpline.gov.in
- Choose “Lodge Complaint” → Select “E-commerce” → Enter Flipkart as the seller.
- Attach order screenshots and invoice copy.
2. Send Email to Flipkart Grievance Officer
- Email: grievance@flipkart.com
- Subject: Unfair Billing and Hidden GT Charges – Request for Refund
- Attach order ID, payment receipt, and invoice.
3. File Legal Metrology Complaint
- Visit your state’s Legal Metrology Office (contact details available on the state government website).
- Submit copies of invoice, order summary, and discrepancy proof.
4. File in Consumer Court (if unresolved)
- Use the E-Daakhil portal: https://edaakhil.nic.in
- Mention claim under Section 2(47) of the Consumer Protection Act for unfair trade practice.
Pre-Drafted Complaint Email Template
Subject: Complaint Regarding Hidden “GT Charges” on Flipkart Order
Dear Grievance Officer,
I recently ordered a tripod stand (Order No: OD335866266894421100) through Flipkart. The product was displayed at ₹700 during checkout, but the invoice inside the package mentions the actual price as ₹570. When I contacted customer care, I was told this difference is due to “GT Charges,” which were never disclosed prior to payment.
This constitutes an unfair trade practice under the Consumer Protection Act, 2019 and E-commerce Rules, 2020. Kindly refund the excess amount charged and provide written clarification of your pricing policy within 7 working days.
Sincerely,
Hariram
About Flipkart
Flipkart, founded in 2007 and headquartered in Bengaluru, is one of India’s largest e-commerce platforms. It is owned by Walmart Inc. and has millions of daily active users. The company’s Grievance Officer handles issues related to billing, order discrepancies, and unfair trade practices under the E-commerce Rules, 2020.
Author
Hariram is an Indian consumer who recently ordered a tripod stand from Flipkart and discovered undisclosed GT charges during billing. He is a responsible online shopper who actively monitors transparency in e-commerce pricing and believes in protecting consumer rights through verified complaint platforms like Choice4Voice.com.
Q&A About Flipkart Overcharging Issues
Q1. What are GT Charges on Flipkart?
A: GT Charges are not officially defined by Flipkart. They may refer to additional logistical or third-party costs, but failure to disclose them before payment violates consumer transparency rules.
Q2. Can Flipkart charge extra fees after order placement?
A: No. Any fee not disclosed at checkout can be considered an unfair trade practice under the Consumer Protection Act.
Q3. How can I get a refund for hidden Flipkart charges?
A: Contact Flipkart’s grievance officer at grievance@flipkart.com and provide your order ID and invoice.
Q4. What is the time limit to raise an e-commerce overcharging complaint?
A: You should raise it within two years of the incident as per consumer law.
Q5. Can I file a complaint on consumerhelpline.gov.in for this issue?
A: Yes. It’s an official government portal for resolving consumer disputes online.
Q6. What if Flipkart ignores my complaint?
A: You can escalate to the Consumer Forum or Legal Metrology Department for price discrepancies.
Q7. Does Flipkart have a grievance redressal officer?
A: Yes, under E-commerce Rules 2020, all e-commerce companies must have one.
Q8. Is overcharging a punishable offense in India?
A: Yes, companies can face penalties and compensation orders from the Consumer Forum.
Q9. Can Choice4Voice.com help me file a legal case?
A: Yes, Choice4Voice.com guides consumers through the full escalation and filing process.
Q10. How long does it take to get a refund after filing a complaint?
A: Usually within 30 days after the company acknowledges the issue.
Q11. What is the role of Legal Metrology in such cases?
A: It ensures price integrity and checks that billed prices match displayed prices.
Q12. Can I claim compensation for mental harassment?
A: Yes, under Section 39(1)(d) of the Consumer Protection Act, 2019.
Q13. Is it legal to charge hidden fees online?
A: No, all charges must be clearly shown before payment confirmation.
Q14. How can I verify if GT Charges are genuine?
A: Ask Flipkart to share a detailed breakdown; if they fail, you can challenge it legally.
Q15. What if I paid via credit card?
A: You can raise a dispute with your card issuer for unauthorized extra billing.
Q16. Does Flipkart refund disputed transactions easily?
A: Only if a valid discrepancy is proven; documentation helps strengthen your case.
Q17. What proof is needed for a consumer complaint?
A: Order screenshots, invoice copies, and email communication with the company.
Q18. Can I tag Flipkart on social media to speed up the response?
A: Yes, public visibility often accelerates company responses.
Q19. What compensation can the Consumer Forum award?
A: Refund, interest, compensation for distress, and legal costs.
Q20. How does Choice4Voice.com differ from other complaint platforms?
A: It not only publishes verified complaints but also provides legal pathways and exposure to ensure accountability.
Published by:
Choice4Voice.com – India’s Trusted Consumer Complaint Platform
Helping customers get justice when brands fail to respond.
