Babu Lal Vashistth complains that despite SpiceJet releasing his flight refund, Goibibo has not credited the amount to his account, raising concerns about delayed refunds and customer trust.
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Complaint Summary : Goibibo Refund Delay Complaint – SpiceJet Refund Not Credited to Customer Account
| Complainant | Babu Lal Vashistth |
|---|---|
| Complaint Type | Refund Delay |
| Company/Platform | Goibibo (Booking via Goibibo) |
| Airline Involved | SpiceJet Airlines |
| Booking Date | 16th August 2025 |
| Cancellation Date | 16th August 2025 |
| Refund Released By Airline | 19th August 2025 |
| Key Issue | Refund not credited by Goibibo despite SpiceJet releasing it |
| Booking ID | GOFLDSTAG8A92300020 |
| Action Requested | Immediate refund credit, transparency in process, accountability from Goibibo |
Full Complaint Details
Babu Lal Vashistth, a Senior Analyst at R1 RCM, has raised a serious concern regarding Goibibo’s delay in refund processing for a SpiceJet flight.
- On 16th August 2025, Babu Lal booked and cancelled a SpiceJet ticket via Goibibo the very same day.
- SpiceJet confirmed the refund release on 19th August 2025.
- Despite this, even after several days, Goibibo has not credited the refund to his account.
When repeatedly contacting Goibibo customer care, he was only told:
“Refund is in process, it is a time-taking process.”
This has led him to question:
- Why is the refund being held for weeks despite the airline already releasing it?
- How many such customer refunds are stuck in the system?
- Is the money being misused during the delay?
Such practices not only cause financial inconvenience to customers but also raise serious concerns about transparency and consumer trust.
Why This Matters
- Customer Rights – Once the airline has released the refund, customers should receive it without delay.
- Transparency Issues – Lack of clarity on where the refund is being held raises suspicion.
- Systemic Problem – If multiple refunds are delayed, large sums of customer money could be sitting idle with the platform.
- Consumer Protection – Refund delays violate fair trade practices under the Consumer Protection Act, 2019.
Legal and Consumer Remedies
Consumers facing similar issues can:
- Check Airline Confirmation – Always verify whether the airline has released the refund.
- Demand Written Confirmation from Goibibo – Request official communication on why the refund is delayed.
- File Complaint with RBI (if through bank/payment gateway) – For delays in credit settlements.
- Escalate to National Consumer Helpline (NCH – 1800-11-4000).
- Approach Consumer Court – Claim compensation for financial loss and harassment.
About Goibibo and SpiceJet
- Goibibo is a leading online travel agency in India, but has often faced criticism for delayed refunds and poor customer support.
- SpiceJet Airlines is a low-cost Indian carrier that processed the refund quickly, but the delay is now entirely with Goibibo.
How Choice4Voice.com Helps
At Choice4Voice.com, we stand with consumers like Babu Lal Vashistth who are denied timely refunds.
✔ We publish consumer complaints for greater visibility
✔ We help guide escalation to airlines, booking platforms, and legal authorities
✔ We push for transparent practices to protect consumer rights
👉 Submit your complaint here: https://choice4voice.com/submit-your-complaint/
Original LinkedIn Post
Read Babu Lal Vashistth’s LinkedIn Post Here
Frequently Asked Questions (FAQs)
Q1. Who is the complainant?
Babu Lal Vashistth, Senior Analyst at R1 RCM.
Q2. Which platforms are involved in this complaint?
Goibibo (booking platform) and SpiceJet (airline).
Q3. When was the ticket booked and cancelled?
Booked on 16th August 2025 and cancelled the same day.
Q4. When did SpiceJet release the refund?
On 19th August 2025.
Q5. Has the refund reached the customer?
No, Goibibo has not credited it yet.
Q6. What explanation does Goibibo give?
They claim the refund is still “in process.”
Q7. What is the booking ID for this case?
GOFLDSTAG8A92300020.
Q8. Why is this delay concerning?
It shows possible systemic issues in refund management.
Q9. Can Goibibo legally hold customer money after the airline refunds?
No, customers are entitled to timely refunds.
Q10. What consumer rights are being violated?
Right to timely refunds, right to transparency, and protection against unfair trade practices.
Q11. How can customers verify if the airline released the refund?
Request written confirmation or transaction proof from the airline.
Q12. How long do refunds usually take?
Normally 5–7 working days, depending on the payment mode.
Q13. Can compensation be claimed for delayed refunds?
Yes, under the Consumer Protection Act, 2019.
Q14. Where can consumers escalate complaints?
- National Consumer Helpline (NCH)
- Banking Ombudsman (if payment gateway involved)
- Consumer Forum/Court
Q15. Who regulates online booking platforms like Goibibo?
The Ministry of Consumer Affairs and relevant financial regulators.
Q16. Are such refund complaints common?
Yes, many travelers report long delays with OTAs (Online Travel Agencies).
Q17. What should customers do if refunds are delayed beyond 10 days?
Escalate in writing to the company and file a consumer grievance.
Q18. Is the airline at fault in this case?
No, SpiceJet released the refund promptly.
Q19. Could Goibibo be holding refunds intentionally?
That is a possibility customers are raising concerns about.
Q20. How does Choice4Voice.com help?
By publishing such complaints for wider awareness and guiding consumers towards legal and official redressal channels.
