Ishika Chaudhary, Sales Coach at Teleperformance, has raised a serious complaint against Havells India Ltd. regarding poor after-sales service for her Lloyd AC. Despite spending ₹4,000 and waiting for over a month, spare parts remain “in dispatch,” service requests are unresolved, and customer care provides only false assurances. This article highlights her ordeal, consumer rights, possible legal actions, and how Choice4Voice.com escalates such cases if ignored.
Complaint Summary Table
| Field | Details |
|---|---|
| Complainant | Ishika Chaudhary – Sales Coach at Teleperformance |
| Brand Involved | Havells India Ltd. (Lloyd AC Division) |
| Product/Service | Lloyd Air Conditioner |
| Complaint Type | Deficiency in service, non-availability of spare parts, poor customer support |
| Service ID | 27082544042559 |
| Amount Spent | Approx. ₹4,000 |
| Duration of Issue | More than 1 month |
| Main Issues | Delayed spare parts, lack of accountability, ignored calls, unresolved service request |
| Impact | Financial loss, mental stress, inability to use AC |
Full Complaint Write-Up
Ishika Chaudhary, a professional Sales Coach, has publicly expressed her extreme dissatisfaction with Havells India Ltd. over the handling of her Lloyd AC service request.
Key points of her complaint include:
- Despite raising two service requests almost a month ago, no effective resolution has been provided.
- Spare parts were allegedly “ordered” more than 10 days ago but remain stuck “in dispatch” with no clarity on delivery.
- The complainant has already spent ₹4,000 and wasted valuable time chasing false promises.
- The area service manager refuses to take calls, while the assigned technician admits he has no updates and simply forwards calls to others.
- Standard customer care responses are repetitive: “It will take 3–4 more days”, which has been repeated endlessly for weeks.
- The complainant feels that buying a Lloyd AC was a big mistake given Havells’ inability to provide proper after-sales service.
The complaint reflects financial exploitation, mental harassment, and service negligence, leaving the customer without resolution.
About Havells India Ltd. (Lloyd Division)
Havells India Ltd. is a leading electrical equipment company, known for products like wires, fans, lighting, and consumer appliances. Under the Lloyd brand, Havells markets air conditioners and other consumer durables.
While Lloyd ACs are popular for affordability, repeated customer complaints about service delays, spare parts unavailability, and poor complaint handling raise concerns about the company’s after-sales infrastructure.
Legal Options Available
If Havells fails to resolve Ishika’s complaint, she has several legal remedies under Indian law:
- Consumer Forum Case – A case under the Consumer Protection Act, 2019 can be filed for deficiency in service, mental harassment, and financial loss.
- Unfair Trade Practice – False assurances regarding spare parts and repeated delays may fall under unfair trade practices.
- Civil Suit for Compensation – A claim for recovery of the amount spent and compensation for harassment can be filed in civil court.
- Criminal Complaint – If deliberate misrepresentation is proven, action under IPC Section 420 (Cheating) may be applicable.
- Escalation to Regulatory Authorities – The matter can also be escalated to IRDAI (for insurance if warranty claims apply) and relevant consumer bodies.
Role of Choice4Voice.com in Escalation
At Choice4Voice.com, complaints are managed in a two-step process:
Stage 1: Awareness & Pressure
- The complaint is published on Choice4Voice.com and shared widely on LinkedIn and social platforms to highlight Havells’ failure.
- This increases public pressure on Havells to respond, as unresolved complaints damage brand reputation.
Stage 2: Legal Intervention if Ignored
If Havells fails to act, Choice4Voice.com can escalate legally on behalf of the complainant, including:
- Filing a Consumer Court case for deficiency in service.
- Filing for compensation covering financial loss and mental harassment.
- Initiating a fraud/unfair trade practice case if misrepresentation is established.
- Filing a civil claim for damages caused due to prolonged non-resolution.
This ensures customers are not left helpless and that brands remain both socially and legally accountable.
About the Author
This article has been written on behalf of Ishika Chaudhary, a verified LinkedIn professional and Sales Coach at Teleperformance. She shared her genuine experience to caution other consumers about Havells Lloyd’s poor service handling.
👉 Read the original LinkedIn post here
Q&A on Havells Lloyd AC Complaints
Q1: Why do Havells Lloyd AC complaints often involve spare part delays?
A: Customers frequently report that spare parts remain “in dispatch” for weeks, indicating poor inventory and logistics management.
Q2: Can I file a case against Havells for AC service delays?
A: Yes, prolonged delays with no resolution qualify as deficiency in service under Consumer Protection Act.
Q3: How much compensation can I claim from Havells for poor service?
A: Compensation depends on financial loss, mental harassment, and inconvenience—Consumer Forums often award both refunds and damages.
Q4: What to do if Havells service managers ignore calls?
A: Document all call logs, emails, and service IDs, then escalate to consumer court for accountability.
Q5: Are Havells Lloyd ACs reliable in terms of service?
A: Many customers complain about after-sales service delays, spare part unavailability, and poor complaint handling.
Q6: How to track a Havells service request online?
A: Use the official Havells Lloyd service portal with your Service ID (e.g., 27082544042559).
Q7: Can Havells be penalized for misrepresentation?
A: Yes, repeated false promises like “3–4 more days” can count as unfair trade practices.
Q8: What documents are needed to file a consumer case against Havells?
A: Service ID, invoices, complaint records, call recordings, and financial receipts.
Q9: Can I demand a full refund for a faulty Havells AC?
A: Yes, if the product remains unusable despite multiple service attempts, you can demand refund/replacement.
Q10: How long can Havells legally delay spare parts?
A: No law allows indefinite delay services must be completed within a reasonable time, else it is actionable.
Q11: What is the role of Consumer Court in AC service disputes?
A: Consumer Courts ensure customers get refunds, repairs, or compensation for poor service.
Q12: Can Havells be sued for mental harassment?
A: Yes, mental stress due to unresolved complaints qualifies for compensation claims.
Q13: How much time does Consumer Court take in such cases?
A: Most cases are resolved within 6–12 months, depending on evidence.
Q14: What if Havells keeps saying parts are “in dispatch”?
A: You can demand written confirmation; if not provided, it strengthens your consumer case.
Q15: How to escalate Havells complaints internally before legal action?
A: Contact their nodal officer or escalate through their official grievance redressal system.
Q16: Are Havells ACs covered under warranty for service issues?
A: Yes, but poor service under warranty can still be challenged legally if unresolved.
Q17: Can Choice4Voice.com take legal action for me?
A: Yes, if Havells fails to resolve, Choice4Voice.com can file Consumer Court or civil claims on your behalf.
Q18: Are repeated delays a violation of consumer rights?
A: Yes, repeated delays amount to deficiency in service and unfair practices.
Q19: What if Havells never delivers the spare part?
A: You can demand a refund or replacement AC via Consumer Forum.
Q20: Can I file a joint case with other Havells customers?
A: Yes, multiple affected customers can file a combined class-action style complaint.
