Bhupender Singh has raised a complaint against Havells / Lloyd AC for compressor issues, poor post-sales service, and delayed resolution. Read the full case, complaint details, and learn how Choice4Voice.com helps escalate unresolved consumer grievances.
Complaint Summary : Bhupender Singh Complaint Against Havells / Lloyd AC | Service Delay & Poor Post-Sales Support
| Details | Information |
|---|---|
| Complainant | Bhupender Singh |
| Verification Status | Verified |
| Profession | Graduate from Delhi Technological University, 2023 |
| Company | Havells / Lloyd AC |
| Product | Lloyd Window AC |
| Date of Complaint | 16th August 2025 |
| Complaint No. | 16082543731919 |
| Issue Reported | Compressor malfunction |
| Expected Resolution | 3–4 days |
| Actual Status | Over 1 week, unresolved |
| Customer Service | No updates, poor response |
| Escalation | Public complaint on LinkedIn |
| Original Post | LinkedIn Complaint |
Background of the Complaint
Bhupender Singh, a verified graduate from Delhi Technological University (formerly Delhi College of Engineering), purchased a Lloyd Window AC by Havells. Like most consumers, he expected reliable after-sales service in case of technical issues. Unfortunately, his experience highlights the widening gap between consumer expectations and brand service delivery.
On 16th August 2025, he lodged a service complaint (No. 16082543731919) regarding a compressor issue in his AC. The company initially promised resolution within 3–4 days. However, over a week later, the issue remained unresolved.
Repeated follow-ups with technicians and customer support did not lead to any solution. With no accountability from the brand, Bhupender was forced to escalate his grievance publicly on LinkedIn, hoping senior leadership at Havells India Ltd. would intervene.
Key Issues Highlighted
1. Compressor Failure in Lloyd Window AC
A compressor is the heart of any air conditioning system. Failure of this component renders the AC non-functional. The complainant reported this technical issue, expecting a quick replacement or repair.
2. Delay in Service
Although the initial commitment was 3–4 days, the company failed to meet this timeline. Over seven days passed without resolution, leaving the consumer without a working AC during peak usage season.
3. Lack of Communication
Despite multiple follow-ups, the complainant received no meaningful updates. Transparent communication is essential for building trust, but in this case, customer care failed to deliver clarity.
4. Poor Accountability
The lack of urgency from both the technician and Havells’ customer service team reflects poor accountability in post-sales operations.
5. Forced Public Escalation
When private complaint channels failed, Bhupender had no option but to take his grievance public on LinkedIn, tagging the company in hopes of receiving attention from decision-makers.
Expectations from Havells / Lloyd
From a leading consumer electronics brand like Havells India Ltd, customers expect:
- Timely repair or replacement of defective parts such as the compressor.
- Adherence to committed timelines (3–4 days as promised).
- Professional communication with regular updates.
- Accountability from service staff.
- A consumer-first approach that restores trust and loyalty.
Broader Consumer Perspective
This case highlights a larger issue in the post-sales service industry in India. While brands like Havells invest heavily in marketing and sales, the after-sales ecosystem often lags behind.
Common issues reported by consumers include:
- Delays in installation and service requests.
- Long waiting periods for spare part replacements.
- Poor communication between customer care and field technicians.
- Unresponsiveness despite repeated follow-ups.
In today’s digital age, where consumers openly share grievances on social platforms, brands risk reputational damage if issues are not resolved swiftly.
Consumer Rights and Legal Remedies
Under the Consumer Protection Act, 2019, Indian consumers have the right to:
- Timely service and repairs within a reasonable period.
- Compensation or replacement in case of defective goods.
- Fair treatment and transparency in grievance redressal.
If companies fail to deliver on these obligations, consumers can:
- Escalate complaints through National Consumer Helpline (NCH).
- Approach the District Consumer Disputes Redressal Forum.
- Use digital advocacy platforms like Choice4Voice.com to amplify their concerns.
Role of Choice4Voice.com
The complaint by Bhupender Singh has been featured on Choice4Voice.com, an independent consumer advocacy platform.
Choice4Voice.com plays a crucial role by:
- Publishing verified consumer complaints in a structured, professional format.
- Amplifying cases on public platforms to create accountability.
- Acting as a bridge between consumers and companies for faster resolutions.
- Helping consumers understand their rights and legal options.
By making complaints visible to a wider audience, Choice4Voice.com ensures that companies cannot ignore genuine consumer grievances.
Consumers facing similar issues with Havells, Lloyd, or any other company can directly submit their complaints on Choice4Voice.com. Verified cases are highlighted to attract attention from brand leadership and drive action.
Frequently Asked Questions (FAQs)
Q1: Who filed this complaint against Havells / Lloyd AC?
The complaint was filed by Bhupender Singh, a verified graduate from DTU.
Q2: What product was involved in the complaint?
A Lloyd Window AC manufactured by Havells.
Q3: What was the main technical issue?
The AC suffered from a compressor failure.
Q4: When was the complaint raised?
On 16th August 2025.
Q5: What complaint number was assigned?
Complaint No. 16082543731919.
Q6: What resolution timeline was promised?
Havells committed to 3–4 days.
Q7: How long has the issue remained unresolved?
Over 1 week with no action taken.
Q8: Did Havells provide updates?
The complainant reported no updates or accountability.
Q9: Why is compressor failure a major concern?
Because the compressor is the core component of an AC, its failure makes the appliance unusable.
Q10: What did the consumer do after poor service?
He escalated publicly on LinkedIn, tagging Havells India Ltd.
Q11: What rights do consumers have in such cases?
They are entitled to timely service, replacement, or compensation.
Q12: Can a consumer demand a replacement AC?
Yes, if the defect persists and repair is delayed, replacement can be demanded.
Q13: What legal remedy is available for unresolved service complaints?
Filing a case under the Consumer Protection Act, 2019 through consumer forums.
Q14: How does Choice4Voice.com help consumers?
By publishing and amplifying verified complaints to pressure companies for faster resolution.
Q15: Has Havells faced similar complaints before?
Yes, multiple consumers online have reported delayed service and poor support.
Q16: How long should AC repairs ideally take?
Standard timelines are 3–5 business days, depending on spare parts availability.
Q17: What should consumers do if service is delayed beyond the promised period?
They should escalate through NCH or public forums like Choice4Voice.com.
Q18: Can unresolved complaints damage brand reputation?
Yes, especially when consumers post on social platforms like LinkedIn.
Q19: Why is post-sales service important for consumer trust?
Because it directly influences repeat purchases and referrals.
Q20: How can consumers avoid similar experiences?
By checking brand service reviews before purchase and using platforms like Choice4Voice.com for escalation if needed.
Conclusion
The complaint by Bhupender Singh against Havells / Lloyd AC highlights a growing concern among Indian consumers brands failing to deliver on post-sales promises. Despite a clear commitment of 3–4 days, the service remained pending for over a week, with no accountability or updates.
By taking his complaint to LinkedIn, the consumer has demonstrated the power of public escalation. Platforms like Choice4Voice.com further ensure such issues gain wider visibility and pressure brands to act.
For Havells and Lloyd, this case is a reminder: after-sales service is as important as product quality. Without timely support and communication, even trusted brands risk losing consumer confidence.
