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Submit your complaint →Arun P, a Data Analyst, raised a complaint against HDFC Bank after being charged an EMI RTR fee even after loan foreclosure. Learn how customers can address wrongful deductions.
Complaint Summary
| Field | Details |
|---|---|
| Complainant Name | Arun P |
| Profession | Data Analyst |
| Company Complained Against | HDFC Bank |
| Issue Type | Wrongful deduction after loan foreclosure |
| Incident Date | October 29, 2025 |
| Branch/Service | Loan Account Services |
| Complaint Platform |
Full Complaint Summary
Arun P, a Data Analyst, has raised serious concerns about unjust charges applied by HDFC Bank after his loan closure.
According to Arun, he had missed a single EMI on September 7, 2025, for which a ₹450 bounce charge was already debited. He later preclosed his loan on October 8, 2025, clearing all outstanding dues in full.
However, to his surprise, on October 29, 2025, an EMI RTR charge was debited from his account even though the loan had already been closed.
Arun has reached out to the HDFC Bank team for clarification and requested an immediate refund of the wrongly levied charge. He emphasized that no EMI should have been processed or charged once a loan account has been marked as closed.
Such unexplained post-closure deductions raise serious concerns about automated banking systems and transparency in loan management. Customers deserve clear communication and prompt correction when such errors occur.
How Choice4Voice.com Can Help
At Choice4Voice.com, we assist customers like Arun P in getting a timely resolution to unfair or unexplained banking deductions.
If you have faced unauthorized debits, post-closure charges, or delayed refunds, you can:
- Submit your complaint on Choice4Voice.com
- Our editorial team will verify and publish your story to create public awareness.
- We’ll also guide you through legal and regulatory remedies, including filing with the RBI Ombudsman and Consumer Forum.
Applicable Legal Options
If HDFC Bank does not resolve the issue, the following authorities can intervene:
| Issue | Authority/Department | Action You Can Take |
|---|---|---|
| Wrongful deduction after loan closure | RBI Banking Ombudsman | File a grievance at cms.rbi.org.in with proof of loan closure. |
| Non-refund of unauthorized charges | Consumer Forum | File a complaint via edaakhil.nic.in for refund + compensation. |
| Negligence or system error | Department of Financial Services (DFS) | Report policy or process failure for regulatory review. |
Step-by-Step Complaint Filing Guide
Step 1: Complain to HDFC Bank
Send a written email to grievance.redressal@hdfcbank.com using the below format:
Subject: EMI RTR Charge Debited After Loan Foreclosure
Body:
Dear HDFC Bank Grievance Team,
I noticed that an EMI RTR charge was debited from my account on October 29, 2025, even though my loan account was preclosed on October 8, 2025.
Loan Account No: [XXXX]
Customer ID: [XXXX]
Kindly investigate this charge and process an immediate reversal.
Please confirm once the correction has been made.
Regards,
[Your Full Name]
[Registered Email ID]
Step 2: Wait for Official Response
HDFC Bank is obligated to respond within 30 days as per RBI’s Customer Rights Policy. If no resolution is provided, proceed to Step 3.
Step 3: Escalate to RBI Ombudsman
File a formal complaint on the RBI Ombudsman Portal – cms.rbi.org.in.
Attach:
- Loan closure proof
- Account statement showing wrongful deduction
- Previous communication with HDFC
Step 4: File a Consumer Forum Case
For continued negligence or mental distress, register a complaint on edaakhil.nic.in and seek both a refund and compensation.
About HDFC Bank
HDFC Bank, one of India’s leading private banks, offers retail, corporate, and digital banking solutions. However, several customers have recently raised concerns about automated EMI deductions, unclear post-loan charges, and delayed refund processes.
Official Email ID: grievance.redressal@hdfcbank.com
Official Website: www.hdfcbank.com
Frequently Asked Questions (Q&A)
1. What is an EMI RTR charge?
It stands for Electronic Mandate Return Charge applied when a payment instruction fails or is reversed.
2. Can EMI RTR be charged after loan closure?
No. Once a loan is preclosed, no EMI or RTR charge should be initiated.
3. How do I confirm if my loan is fully closed?
Check your loan closure certificate or No Due Certificate (NDC) issued by the bank.
4. What if the bank still deducts EMI after closure?
Immediately write to the bank and attach your closure certificate as proof.
5. How long does it take to get a refund?
Usually within 7 working days after acknowledgment of a valid error.
6. Can I complain to RBI about such charges?
Yes. RBI’s Banking Ombudsman handles cases of wrongful or unexplained deductions.
7. What documents should I keep ready for complaint?
Loan account statement, NOC/NDC copy, debit transaction proof, and prior communication.
8. What does “RTR” mean in banking?
RTR means “Return Transaction Reversal” typically linked to an EMI auto-debit bounce.
9. Are banks allowed to apply extra charges post-loan?
No, not unless clearly mentioned in your closure settlement letter.
10. Can EMI auto-debits continue after foreclosure?
They shouldn’t. You should ensure the auto-debit mandate (ECS/NACH) is canceled.
11. How to confirm NACH mandate deactivation?
Ask the bank for a mandate deactivation acknowledgment after loan closure.
12. What if the loan preclosure wasn’t updated in the system?
Request manual verification by sending your closure proof to the loan servicing team.
13. Can banks reverse RTR charges automatically?
Yes, if verified as an error; however, sometimes it needs manual escalation.
14. How to reach HDFC Loan Customer Care directly?
Email: customerservices.cards@hdfcbank.com (for loan-linked accounts).
15. Can I claim compensation for mental stress?
Yes, under Consumer Protection Act 2019, for financial or emotional distress.
16. What are common post-loan deduction errors?
- Auto-debit not stopped after closure
- Duplicate EMI attempts
- Wrong loan mapping
17. How long do I have to file an RBI complaint?
Within one year of the incident.
18. Can the RBI force HDFC to refund charges?
Yes, if proven that the deduction was unauthorized.
19. Are such charges common after foreclosure?
Occasionally, due to system delays or mandate overlap.
20. What should I do if no action is taken even after escalation?
Escalate to the RBI Ombudsman and Consumer Forum simultaneously.
