HDFC Bank customer Krishna Pal Singh alleges an unauthorized ACH mandate worth ₹5 lakh linked to National Securities Clearing Corporation Ltd. Despite repeated complaints, no resolution has been provided. Choice4Voice.com investigates and explains how customers can protect themselves from ACH frauds.
Complaint Summary : HDFC Bank Customer Exposes ACH Mandate Scam? ₹5 Lakh Unauthorized Mandate Sparks Complaint
| Complainant Name | Krishna Pal Singh (Krishna Rajput) |
|---|---|
| Company Involved | HDFC Bank |
| Complaint Type | Unauthorized ACH Mandate |
| Mandate Value | ₹5,00,000 |
| Frequency | ADHO (as per mandate) |
| Mandate Reference (UMRN) | HDFC703050XXXXXXXXXX |
| Entity Linked | National Securities Clearing Corporation Ltd. |
| Customer ID | XXXXXXX78 |
| Issue Raised | ACH mandate activation without consent |
| Action Requested | Immediate deactivation of mandate |
| Previous Complaint Status | Raised via email, no resolution received |
| Original Source | LinkedIn Post by Krishna Pal Singh |
Full Complaint Write-up
Krishna Pal Singh (Krishna Rajput), currently working as a Team Leader at NY Cinemas, has raised a serious concern regarding an ACH mandate of ₹5,00,000 linked to his HDFC Bank account.
According to Krishna, the mandate was issued in favor of National Securities Clearing Corporation Ltd. (NSCCL), without his authorization. The details he shared are:
- UMRN: HDFC703050XXXXXXXXXX
- Mandate Value: ₹5,00,000
- Frequency: ADHO (as per bank records)
Krishna states that he has never consented to such a high-value mandate and considers this a serious breach of banking security. Despite emailing HDFC Bank earlier, his complaint remains unresolved, and he has now escalated the issue publicly.
He attached SMS screenshots as evidence and has requested HDFC Bank to immediately deactivate this ACH mandate.
This complaint highlights the growing concerns around ACH mandates in India, where customers often discover large debit authorizations on their accounts without prior consent or proper communication.
Q&A Section – Understanding the ACH Mandate Issue
1. What is Krishna Pal Singh’s complaint against HDFC Bank?
He claims that an ACH mandate worth ₹5 lakh was activated on his account without his consent, linked to NSCCL.
2. What is an ACH mandate?
ACH (Automated Clearing House) mandate allows automatic debit transactions from a customer’s account for loan repayments, investments, or recurring payments.
3. Why is this issue serious?
Because the mandate is for ₹5,00,000, which could lead to unauthorized debits if not canceled in time.
4. Who is National Securities Clearing Corporation Ltd. (NSCCL)?
NSCCL is a subsidiary of NSE responsible for clearing and settlement of trades. The complainant denies having any such connection requiring this mandate.
5. How was Krishna alerted about the mandate?
He received an email notification mentioning the ACH mandate details.
6. What steps has he taken so far?
- Registered a complaint via HDFC Bank’s email support,
- Shared SMS screenshot evidence,
- Posted publicly on LinkedIn after no resolution.
7. Did HDFC Bank resolve the issue after the first complaint?
No. He claims his first complaint went unanswered, forcing him to raise it again.
8. Can ACH mandates be created without customer consent?
In theory, no. ACH mandates require authentication (via NetBanking or OTP). But lapses and fraudulent activations have been reported by many customers.
9. What should customers do if they see an unknown ACH mandate?
- Immediately raise a complaint with the bank branch & customer care,
- Share mandate details (UMRN, value, frequency),
- Request deactivation/cancellation,
- Escalate if unresolved.
10. What legal protection do customers have?
As per RBI guidelines, no bank can activate an ACH mandate without explicit customer consent. Unauthorized mandates can be challenged legally.
11. Can an ACH mandate of ₹5 lakh auto-debit without notice?
Yes, if active, such mandates can trigger automatic debits, unless canceled.
12. How long does it take to cancel an ACH mandate?
Banks typically take 5–7 working days to cancel, depending on the mandate type.
13. What is the UMRN number mentioned?
UMRN (Unique Mandate Reference Number) is a unique ID generated for each ACH mandate request.
14. What risks do unauthorized mandates pose?
They can:
- Drain large amounts of money,
- Create fraudulent liabilities,
- Damage customer trust in banking.
15. Can NSCCL be directly approached?
Yes, customers can contact NSCCL for clarification if their name is wrongly linked to an ACH mandate.
16. What role does HDFC Bank play in this case?
As the mandate-issuing bank, HDFC must verify customer consent before approving such high-value authorizations.
17. What should RBI do in such cases?
RBI should ensure strict compliance audits and penalize banks for unauthorized mandates.
18. Has HDFC Bank faced similar complaints before?
Yes, multiple complaints of mandate confusion, auto-debits, and poor grievance redressal have been reported by customers.
19. How can consumers avoid such issues in the future?
- Regularly check email/SMS alerts,
- Monitor account statements,
- Immediately report unknown mandates.
20. How can Choice4Voice.com help in such cases?
By publishing such unresolved complaints publicly, we bring transparency and public pressure, compelling banks like HDFC to respond.
Final Note – Why Choice4Voice.com Exists
Cases like Krishna Pal Singh’s expose serious gaps in banking accountability. An ACH mandate worth ₹5 lakh should never be activated without clear consent, yet banks often fail to act quickly even when customers complain.
At Choice4Voice.com, we provide a public platform for such unresolved complaints. By amplifying customer voices:
- We ensure companies cannot ignore grievances,
- Customers gain support and visibility,
- Regulators and the public take notice.
💡 If you too are struggling with ACH mandate frauds, auto-debits, or unresolved bank complaints, don’t stay silent.
👉 Submit your complaint today at Choice4Voice.com and let us highlight your case before a larger audience.
