An HDFC Bank customer lost ₹1500 due to duplicate debit during a server issue on July 21, 2025. The complainant demands refund and accountability. Read full complaint and response expectations on Choice4Voice.com
Complaint Summary : HDFC Bank Deducts ₹1500 Twice During Server Maintenance – Customer Seeks Refund
| Field | Details |
|---|---|
| Complainant | Yashavi Dhola |
| Issue Date | 21 July 2025 |
| Transaction Amount | ₹1500 (charged twice) |
| Merchant | Bharat Petroleum (Sagar Petroleum) |
| Bank Involved | HDFC Bank |
| Issue Type | Duplicate Transaction Due to Server Downtime |
| Request | Refund of duplicate ₹1500 charge & guidance on dispute initiation |
| Email for Support | hr.infotechpandav@gmail.com |
The Issue: Duplicate Payment Due to Server Downtime
On July 21, 2025, while attempting to make a ₹1500 payment at Sagar Petroleum (Bharat Petroleum) using an HDFC Bank account, the transaction showed a “pending” status due to ongoing server maintenance.
Believing the transaction had failed, the customer tried again. However, both transactions were later processed resulting in a double debit of ₹1500, totaling ₹3000.
This error remained unnoticed until a later review of the bank statement, as no alert or notification was provided about the pending transaction being completed.
Customer’s Expectations
The complainant has formally requested HDFC Bank to:
- Review and reverse the duplicate transaction
- Provide clarity on how to initiate a formal dispute or refund request
- Improve communication during server downtimes and pending transactions
The incident caused not just financial inconvenience, but also emotional distress due to a lack of transparency and proactive alerts from the bank.
About HDFC Bank
HDFC Bank is one of India’s largest private sector banks, trusted by millions for personal and business banking. However, technical glitches, delayed alerts, and inconsistent support during server maintenance have resulted in a growing number of customer complaints.
Incidents like these not only impact financial confidence but also question the reliability of digital banking systems during downtimes.
What Should You Do If You’re Facing a Similar Issue?
If you suspect a duplicate transaction or any other billing error with HDFC Bank or another financial institution:
- Check your bank statement and transaction history carefully.
- Raise a dispute via HDFC’s official email or customer care portal.
- Provide transaction IDs, merchant name, and timestamp for verification.
- If unresolved, escalate the issue via platforms like Choice4Voice.com to raise public visibility.
About the Complainant
Name: Yashavi Dhola
Profession: HR professional helping IT freshers secure high-paying jobs
Connection Type: Verified 3rd+ on LinkedIn
Concerned Platform: HDFC Bank
Email (for Bank Reference): hr.infotechpandav@gmail.com
View the Original LinkedIn Post
📎 Checkout the original post here
Final Note from Choice4Voice.com
At Choice4Voice.com, we stand with every consumer who faces negligence, overcharging, or denial of fair resolution. If you’ve been affected by technical issues or banking errors:
👉 Submit your complaint on www.Choice4Voice.com
We’ll ensure your voice is heard publicly and by the right authorities.
Because when your money is on the line, silence is not an option.
Thanks for sharing