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Submit your complaint →Preferred Banking customer Harsh Saxena accuses HDFC Bank Phoolbagh Branch employee of denying locker application and misbehaving during service request. Read the verified complaint, legal options, and how Choice4Voice.com can assist in filing formal action against unprofessional bank behavior.
Complaint Summary : Harsh Saxena Accuses HDFC Bank Employee of Misconduct at Gwalior Branch | Choice4Voice.com
| Field | Details |
|---|---|
| Complainant Name | Harsh Saxena |
| Designation | Specialist Programmer at Infosys (Ex-Accenture) |
| Account Number (Partially Hidden) | 50100427508750 |
| Branch Involved | HDFC Bank, Phoolbagh Branch, Gwalior |
| Employee Name | Mr. Anish Sijauria |
| Complaint Type | Misbehavior / Denial of Service |
| Customer Category | Preferred Banking Customer |
| Incident Date | October 2025 |
| Issue Description | Locker application request denied by bank employee with rude behavior |
| Desired Resolution | Locker application approval and disciplinary action against staff |
| Complaint Source | Verified LinkedIn Post |
Overview of the Complaint
Harsh Saxena, a Preferred Banking customer and Specialist Programmer at Infosys, shared a concerning experience involving HDFC Bank’s Phoolbagh Branch in Gwalior.
According to Saxena’s post, when he visited the branch to apply for a new locker facility, he was met with unprofessional conduct by bank representative Mr. Anish Sijauria, who allegedly refused to initiate the locker application and told him to “visit after a week.”
Despite clarifying that other branches had a long waiting list, the employee allegedly ignored the customer’s request and even argued with Saxena’s Relationship Manager over the phone when asked to assist.
Complainant’s Statement
“I’m a Preferred Banking customer, yet I was denied service by HDFC Bank staff for no valid reason.
The employee was idle but refused to help, saying he had a lot of work. Even after my RM’s intervention, he argued and returned my phone. This is not how a reputed bank should treat customers.”
— Harsh Saxena, Specialist Programmer @ Infosys
HDFC Bank’s Response (Pending)
At the time of publishing, HDFC Bank has not issued any public statement regarding this complaint. Choice4Voice.com has verified the post and has escalated the issue to HDFC Bank’s customer service and grievance redressal departments for response.
Legal Case Can Be Filed
Based on the facts shared by the complainant, the following legal cases and actions can be considered:
| Applicable Law / Section | Description | Where to File |
|---|---|---|
| Consumer Protection Act, 2019 | For deficiency in banking service or rude customer handling | District Consumer Forum |
| Banking Ombudsman Scheme (RBI) | For denial of locker service or non-adherence to fair practices | RBI Ombudsman Portal |
| Section 166, Indian Penal Code (IPC) | For public servant disobeying the law or neglecting duty | Local Police Station |
| Grievance Redressal Policy (HDFC Bank) | Internal escalation against employee misconduct | HDFC Bank Grievance Cell / nodal officer email |
How Choice4Voice.com Can Help in Filing Legal Case
Choice4Voice.com can assist customers like Harsh Saxena in:
- Drafting a Consumer Complaint under the Consumer Protection Act, 2019.
- Preparing a formal grievance letter to RBI Ombudsman for unfair service denial.
- Sending a legal notice to HDFC Bank for staff misconduct and deficiency of service.
- Publishing the verified complaint on the website and escalating it through social media to ensure visibility and accountability.
- Offering ready-to-use templates for complaints, FIRs, and RBI submissions.
If you’re facing a similar issue, visit Choice4Voice.com and submit your complaint for verification.
Step-by-Step Guide: How to File a Complaint Against a Bank Employee
- Collect Evidence:
Keep screenshots of emails, call records, or any written proof of misconduct. - Write to the Branch Manager:
File a written complaint and request acknowledgment. - Escalate to HDFC Bank’s Grievance Cell:
Email the nodal officer with your complaint ID and supporting documents. - Approach RBI Ombudsman:
File an official complaint on the RBI CMS Portal if the issue remains unresolved for 30 days. - Submit to Choice4Voice.com:
Choice4Voice publishes verified complaints and helps escalate them through multiple channels.
Possible Remedies
- Formal apology and disciplinary action against the employee.
- Locker allocation at the preferred branch.
- Written acknowledgment from the branch head ensuring corrective measures.
- Escalation to RBI Ombudsman for violation of fair customer treatment guidelines.
Author
Harsh Saxena is a Specialist Programmer at Infosys, formerly with Accenture, with professional expertise in MEAN and MERN Stack development. A long-time HDFC Bank customer, he holds a Preferred Banking relationship with the bank. His public statement highlights growing concerns over the decline in customer service quality in India’s private banking sector.
How Choice4Voice.com Works
Choice4Voice.com is India’s consumer advocacy platform helping individuals and professionals get their voices heard when big brands fail to respond.
Here’s how the process works:
- Submit Your Complaint: Fill the verified form on the website.
- Verification: Each submission is manually checked for authenticity.
- Publication: The case is published on the website and shared across platforms.
- Company Escalation: Choice4Voice.com tags the official company accounts and pushes for resolution.
- Legal Guidance: Users receive detailed steps and templates for consumer court and RBI Ombudsman filings.
Through this model, Choice4Voice.com bridges the gap between consumers and corporations, ensuring no voice goes unheard.
Frequently Asked Questions (FAQs)
Q1. Can a bank deny locker allocation to a Preferred Banking customer?
Banks can only deny lockers if no availability exists, but they must maintain a waiting list and follow RBI guidelines.
Q2. How can I escalate rude employee behavior at a bank branch?
Write to the branch manager and HDFC’s nodal officer; if unresolved, file a case under the Consumer Protection Act.
Q3. What are RBI’s locker service rules?
Banks must allocate lockers transparently, maintain waitlists, and issue receipts for all requests.
Q4. Can I file a complaint online against HDFC Bank?
Yes, through the RBI CMS portal and Choice4Voice.com.
Q5. What proof is needed to report unprofessional conduct?
Written complaints, call logs, and witness statements strengthen the case.
Q6. What is the RBI Ombudsman’s jurisdiction?
It handles complaints related to banks’ deficiency in service or misconduct.
Q7. Can Choice4Voice.com help escalate banking issues publicly?
Yes, Choice4Voice publishes verified cases to ensure accountability and public awareness.
Q8. How long does it take for the Ombudsman to act?
Usually 30–45 days after submission.
Q9. Is there any fee for filing on Choice4Voice.com?
No, the service is entirely free.
Q10. Can I remain anonymous?
Yes, personal identifiers like contact numbers are masked for privacy.
Q11. How can locker applicants track their status?
Ask for a waiting list number and written acknowledgment from the branch.
Q12. Can unprofessional behavior lead to disciplinary action?
Yes, the bank’s HR and grievance redressal committee can take internal action.
Q13. What is the next step after escalation to RBI?
If unresolved, you can approach the Consumer Forum for compensation.
Q14. Are there any time limits for filing a complaint?
Yes, ideally within 12 months of the incident.
Q15. Does Choice4Voice.com verify each case before publication?
Yes, every complaint undergoes manual verification to ensure authenticity.
Q16. Can I submit supporting documents online?
Yes, the Choice4Voice submission form allows uploading PDFs or screenshots.
Q17. What is the role of the Relationship Manager in such cases?
RMs are responsible for facilitating service for preferred customers and ensuring quick resolution.
Q18. How to ensure similar issues don’t repeat?
Always get written acknowledgments and complaint reference numbers from bank staff.
Q19. Can such complaints affect employee records?
Yes, verified complaints are escalated to internal HR and compliance departments.
Q20. Where can I submit my own complaint?
Visit www.choice4voice.com → Click Submit Complaint → Fill details → Upload documents → Get verified publication.
Final Note
Even a small act of negligence from a bank can severely damage customer trust.
Choice4Voice.com stands for accountability and transparency empowering people like Harsh Saxena to demand fair treatment and ensure that every complaint gets the attention it deserves.
