Puspendra Singh alleges HDFC Bank disbursed ₹18 lakh personal loan without his consent. Choice4Voice.com highlights the case, possible legal actions, and resolution steps.
Complaint Summary : HDFC Bank Overcharged Loan Case – Puspendra Singh’s Complaint on Unauthorized Loan Disbursement
| Details | Information |
|---|---|
| Complainant Name | Puspendra Singh |
| ps*****@gmail.com | |
| 83*****95 | |
| Complaint Type | Overcharged / Unauthorized Transaction |
| Company/Brand | HDFC Bank |
| Product/Service | Personal Loan (Balance Transfer from Kotak Bank) |
| Order No / Service No | 75398251 |
| Issue Description | Loan of ₹18 lakh disbursed without consent instead of requested ₹10 lakh. |
| Date of Incident | 6th May 2025 |
| Company’s Response | Complaint tickets repeatedly closed without resolution for over 2 months. |
| Additional Comments | Signature taken on incomplete form without loan amount, rate, or charges mentioned. |
Full Complaint Details
Puspendra Singh applied for a balance transfer on his Kotak Bank personal loan of ₹10 lakh. The process was completed by HDFC Bank, but on 6th May 2025, an amount of ₹18 lakh was disbursed without his explicit consent.
He neither signed a final sanction letter specifying the approved loan amount nor received any communication (online or offline) confirming his acceptance.
The complainant alleges that a third-party HDFC associate convinced him to apply for a higher amount to secure a lower interest rate, assuring him that he could withdraw only ₹10 lakh. However, the bank unilaterally disbursed ₹18 lakh, creating a significant financial burden.
Puspendra Singh raised a complaint with HDFC’s helpline (Case Reference No. 75398251) on 8th May 2025. Despite repeated follow-ups, the bank has allegedly closed the complaint multiple times without offering a valid solution.
About the Complainant
Puspendra Singh is a consumer who trusted HDFC Bank with a balance transfer process but alleges being misled into a loan disbursement beyond his consent. His case reflects the struggles faced by customers when large financial institutions fail to follow transparent practices.
How Choice4Voice.com is Helping
At Choice4Voice.com, we:
- Verify and publish genuine consumer complaints to amplify visibility.
- Tag and highlight the issue for the concerned brand (HDFC Bank).
- Provide complainants with guidance on legal remedies.
- Offer assistance in filing formal complaints with authorities like the Banking Ombudsman or RBI Consumer Education and Protection Cell.
- Help escalate unresolved matters legally if required.
Possible Legal Sections & Remedies
If the allegations are correct, the following sections and remedies may apply:
- Banking Ombudsman Scheme (RBI): For unauthorized loan disbursements and failure to resolve customer grievances.
- Consumer Protection Act, 2019: For deficiency in service and unfair trade practices.
- Indian Penal Code (IPC):
- Section 403 – Dishonest misappropriation of property.
- Section 417 – Cheating.
- Section 420 – Cheating and dishonestly inducing delivery of property.
- Civil Suit: For damages and compensation due to financial burden caused by unauthorized actions.
Departments involved:
- Reserve Bank of India (RBI) – Consumer Grievances Cell
- Banking Ombudsman – For escalated complaints
- Consumer Court – For legal redressal
Resolution Path
- Internal Escalation: Re-raise the issue with HDFC Bank’s grievance redressal team.
- RBI Ombudsman: File a formal complaint if the bank fails to respond within 30 days.
- Legal Notice: Send a notice under the Consumer Protection Act.
- Consumer Court Case: Seek compensation for unauthorized loan disbursement and mental harassment.
- Choice4Voice Assistance: We can guide or assist the complainant in filing cases with the relevant authorities.
FAQs
Q1. What is the complaint against HDFC Bank by Puspendra Singh?
A1. He alleges HDFC disbursed ₹18 lakh loan without his consent instead of the requested ₹10 lakh.
Q2. Is disbursing a higher loan amount without consent legal?
A2. No, banks must obtain written and informed consent from the borrower.
Q3. What is the HDFC Bank complaint reference number in this case?
A3. The complaint reference number is 75398251.
Q4. Can a bank increase loan amount without customer approval?
A4. No, it violates RBI guidelines and Consumer Protection laws.
Q5. What legal remedies does a borrower have in such cases?
A5. Borrowers can approach RBI Ombudsman, Consumer Court, and file IPC charges for cheating.
Q6. Under which law can unauthorized loan disbursement be challenged?
A6. Consumer Protection Act 2019 and IPC Sections 403, 417, 420.
Q7. What is the role of the RBI in such disputes?
A7. RBI regulates banks and provides Ombudsman services for consumer grievance redressal.
Q8. How can I file a complaint with the Banking Ombudsman?
A8. Complaints can be filed online on the RBI Ombudsman portal after waiting 30 days from bank escalation.
Q9. Can I claim compensation for mental harassment by banks?
A9. Yes, Consumer Courts allow compensation for mental agony and financial distress.
Q10. What documents are required to prove unauthorized disbursement?
A10. Loan application, sanction letter, disbursement records, and communication history.
Q11. Does signing an incomplete loan form make it valid?
A11. No, banks must provide complete and transparent terms before loan sanction.
Q12. What should borrowers do if banks close complaints without resolution?
A12. Escalate to RBI Ombudsman and file a legal case.
Q13. Can unauthorized loan disbursement be considered fraud?
A13. Yes, it may fall under IPC Section 420 for cheating.
Q14. How long does RBI Ombudsman take to resolve complaints?
A14. Usually 30–60 days, depending on complexity.
Q15. Can Choice4Voice.com help file a legal case?
A15. Yes, Choice4Voice.com guides complainants to file legal cases with proper authorities.
Q16. What if I accepted the disbursed loan amount unknowingly?
A16. You can still challenge it legally if consent was not properly taken.
Q17. Is there a time limit to file a case in Consumer Court?
A17. Yes, generally within 2 years of the incident.
Q18. Can RBI penalize banks for such practices?
A18. Yes, RBI can impose penalties on banks violating guidelines.
Q19. Are third-party bank agents accountable in such cases?
A19. Yes, if misrepresentation is proven, agents may face legal consequences.
Q20. What interest did HDFC charge on Puspendra’s loan?
A20. The complainant alleges he was never informed of the final rate, making it a transparency violation.
Q21. What is the Consumer Protection Act’s role here?
A21. It ensures customers get relief against unfair banking practices.
Q22. Can I withdraw only part of an approved loan?
A22. Yes, but only if the bank allows structured disbursement with proper documentation.
Conclusion
The case of Puspendra Singh vs. HDFC Bank highlights a serious issue of unauthorized loan disbursement. Choice4Voice.com is committed to ensuring such matters are not ignored.
We urge HDFC Bank to resolve this complaint fairly, provide clarity on loan terms, and restore customer trust.
If unresolved, legal escalation under RBI Ombudsman and Consumer Court remains the rightful path for the complainant.
