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Submit your complaint →Customer Kushagra Arora accuses Flipkart of charging ₹1806 for an order listed at ₹1529 + ₹7 platform fee. Complaint highlights lack of transparency and possible hidden charges. Published on Choice4Voice.com
Complaint Summary : Kushagra Arora vs Flipkart – Hidden Charges Complaint
| Field | Details |
|---|---|
| Complainant Name | Kushagra Arora |
| Complaint Type | Hidden Charges / Overbilling |
| Company/Brand | Flipkart |
| Product/Service | Clothing and Apparels |
| Order Number | OD335731824210846100 |
| Date of Incident | 14 October 2025 |
| Issue Reported | Hidden charges added to total bill not reflected on invoice |
| Company’s Response | Not provided |
| Platform Used for Complaint | Choice4Voice.com |
Complaint Details
A consumer, Kushagra Arora, has raised a serious concern against Flipkart over alleged hidden or unexplained charges applied during a recent online purchase.
According to the complaint filed via Choice4Voice.com, the customer placed an order for clothing on October 14, 2025, where the total amount charged was ₹1806. However, the invoice issued by Flipkart clearly mentioned a product cost of ₹1529 and a ₹7 platform fee, totaling ₹1536.
Despite multiple inquiries, the extra ₹270 (approximately) charged to the customer could not be explained adequately by the Flipkart support team. Upon contacting customer care, the complainant was reportedly informed that the extra deduction was due to “GT charges”, but no such charge appears on the invoice, nor was it disclosed during the checkout process.
The complainant has described this incident as a “hidden charge scam”, expressing disappointment with the lack of clarity and accountability in Flipkart’s billing system.
Consumer Concerns Raised
- Lack of transparency in online billing and invoice generation.
- Hidden or undisclosed charges that are not mentioned at checkout.
- Absence of detailed explanation from Flipkart customer service.
- No correction or refund initiated despite repeated contact.
Such issues not only erode consumer trust but also raise compliance concerns under the Consumer Protection Act, 2019, which mandates transparent pricing and prohibits misleading trade practices.
Legal Options Available to the Complainant
If Flipkart fails to resolve the matter promptly, the complainant can pursue the following actions:
1. File a Consumer Complaint
- Platform: National Consumer Helpline (NCH)
- Applicable Law: Consumer Protection Act, 2019
- Grounds: Unfair trade practice and lack of transparent billing.
2. Send a Legal Notice
- A formal legal notice can be sent to Flipkart’s registered office demanding refund and explanation.
3. Approach the District Consumer Commission
- File an official complaint seeking refund, compensation, and penalty for mental harassment.
4. Report to the Ministry of Consumer Affairs
- For repetitive patterns of hidden billing practices, escalation can be made to the Department of Consumer Affairs for investigation.
How Choice4Voice.com Can Help
At Choice4Voice.com, we stand by consumers who face negligence, overcharging, or lack of accountability from brands.
Our process ensures:
- Basic verification before publishing any complaint publicly.
- Visibility on LinkedIn and web platforms to bring accountability pressure.
- Free complaint drafting and legal escalation guidance.
Consumers like Kushagra Arora deserve clarity, fairness, and prompt refunds — and platforms like Choice4Voice.com ensure their voice reaches the right authorities.
About Flipkart
Flipkart is one of India’s largest e-commerce companies, founded in 2007 and acquired by Walmart in 2018. The platform offers a wide range of consumer goods, electronics, and fashion products.
While Flipkart claims to follow transparent pricing policies, recent user complaints — including this one — raise questions about billing transparency and after-sales support.
Official Contact for Escalation:
📧 grievance.officer@flipkart.com
🌐 www.flipkart.com
Step-by-Step Guide: How to File a Consumer Complaint Against Flipkart
- Visit: https://consumerhelpline.gov.in
- Click on: “Register Your Complaint”
- Select Category: E-commerce > Product/Service Issue
- Attach Documents: Invoice, Payment Proof, and Chats/Emails
- Submit Complaint – You’ll get a docket number for tracking progress.
Pre-Drafted Complaint Templates
📝 Email Template to Flipkart Grievance Officer
Subject: Complaint Regarding Hidden Charges in Order [Order ID: OD335731824210846100]
Dear Grievance Officer,
I placed an order worth ₹1529 + ₹7 platform fee on 14th October 2025. However, ₹1806 was deducted from my account. No such extra charge was mentioned at checkout or reflected in the invoice.
Kindly clarify the discrepancy and initiate a refund of the excess ₹270 immediately.
Attached: Invoice, Payment proof.
Regards,
Kushagra Arora
Possible Legal Cases Applicable
| Law/Section | Description |
|---|---|
| Section 2(47), Consumer Protection Act 2019 | Unfair trade practice due to hidden charges |
| Section 21, Legal Metrology Act 2009 | Violation for non-transparent pricing |
| Section 420, IPC | Deceptive or fraudulent representation (if intent is proven) |
Author
Complainant: Kushagra Arora
Verified Submission via: Choice4Voice.com
Q&A
Q1. What is the complaint against Flipkart about?
A1. The complaint involves undisclosed charges applied to a Flipkart order, resulting in overbilling compared to the invoice amount.
Q2. What are GT charges mentioned by Flipkart?
A2. Flipkart’s customer support cited “GT charges,” but such charges were neither visible on the invoice nor disclosed during checkout.
Q3. Is it legal for e-commerce platforms to add undisclosed charges?
A3. No. Under Indian law, all prices and taxes must be transparent at checkout. Hidden charges are considered unfair trade practices.
Q4. Where can a consumer report such issues?
A4. Consumers can approach the National Consumer Helpline (NCH) or file a complaint on Choice4Voice.com for visibility.
Q5. Can a consumer claim compensation?
A5. Yes. Consumers can seek both refund and compensation for mental harassment under the Consumer Protection Act, 2019.
Q6. How to contact Flipkart’s grievance officer?
A6. You can email grievance.officer@flipkart.com with your order ID and issue details.
Q7. What evidence is required to file a complaint?
A7. Payment receipts, invoice copies, chat or email correspondence, and screenshots of overcharged amounts.
Q8. What are common hidden charge issues faced on e-commerce sites?
A8. Platform fees, delivery charges, service fees, or taxes not displayed at checkout.
Q9. Can such issues impact Flipkart’s compliance record?
A9. Yes, repeated consumer complaints can attract investigation from consumer protection authorities.
Q10. How long does a consumer court case take?
A10. Typically, 3–6 months for a hearing and resolution, depending on the evidence and jurisdiction.
Q11. Can this case be filed online?
A11. Yes, through efile.consumer.gov.in
Q12. What is the refund process once Flipkart accepts fault?
A12. Refunds are usually processed within 5–7 business days to the original payment method.
Q13. How can Choice4Voice.com assist in such cases?
A13. Choice4Voice.com helps verify complaints, publish them online for awareness, and guide users in filing official grievances.
Q14. What are consumer rights violated in this case?
A14. Right to fair trade practice, right to information, and right to seek redressal.
Q15. What is Section 2(47) of the Consumer Protection Act?
A15. It defines “unfair trade practice,” which includes false or misleading representations.
Q16. Are e-commerce companies monitored for billing issues?
A16. Yes, under the E-commerce Rules, 2020, companies must disclose all prices, fees, and taxes upfront.
Q17. What steps can Flipkart take to avoid such issues?
A17. Introduce clearer billing displays, transparent charge breakdowns, and faster grievance resolution.
Q18. How can customers check for hidden charges?
A18. Always verify the final checkout amount and compare it with the invoice post-purchase.
Q19. What if Flipkart refuses to refund?
A19. Consumers can escalate the matter to the District Consumer Commission or RBI Ombudsman if payment gateways are involved.
Q20. Does publishing complaints on Choice4Voice.com help?
A20. Yes, it increases visibility and pressure on brands to act swiftly, as posts are indexed and shared publicly.
