Gaurav Amipara, Startup CFO-for-hire and IIM Nagpur alumnus, raises a serious complaint against Hoora Car Service. Despite paying ₹1815 for doorstep car service, no service was delivered. Multiple follow-ups and tagging of founders Yashwant Budhwani & Harsh Somani yielded no solution. Read full details, customer’s experience, and rights under consumer law.
Note: If this issue is resolved, the concerned brand or the complainant may contact us at support@choice4voice.com. After proper verification, we will either update this article as “Resolved” or delete it, ensuring fairness to both parties.
Complaint Summary
| Field | Details |
|---|---|
| Customer Name | Gaurav Amipara |
| Customer Profile | Startup CFO-for-hire, Startup Consultant, Financial Literacy Advocate, IIM Nagpur & SSBM Switzerland alumnus |
| Company/Brand | Hoora Car Service |
| Service/Product | Doorstep Car Service |
| Amount Paid | ₹1815 |
| Issue | Service not delivered despite full payment |
| Follow-ups | Multiple calls, only new dates and excuses |
| Founders Tagged | Yashwant Budhwani & Harsh Somani |
| Resolution Demanded | Full refund or immediate service delivery |
| Original Source | LinkedIn Post by Gaurav Amipara |
Detailed Complaint
Gaurav Amipara, a Startup CFO-for-hire and consultant, shared his negative experience with Hoora Car Service, a company that claims to provide doorstep car services.
On booking the service, he paid ₹1815 in advance, expecting timely delivery. However, no service was ever provided. Instead, he repeatedly received phone calls with excuses, revised dates, and false promises.
Despite tagging the founders Yashwant Budhwani and Harsh Somani multiple times on social media, there has been no accountability or resolution.
Gaurav emphasizes:
- Customers pay for reliable service, not excuses.
- Startups must value trust and transparency.
- Ignoring genuine complaints damages long-term credibility.
He is demanding either a full refund or immediate resolution, warning that continued negligence will not only harm one customer but also erode the trust of all future users.
About Hoora Car Service
Hoora Car Service markets itself as a modern car care platform promising doorstep convenience for customers. However, complaints like this raise concerns about:
- Reliability of service delivery.
- Lack of proper grievance redressal.
- Poor accountability at the leadership level.
Such practices can amount to deficiency in service under the Consumer Protection Act, 2019. Customers have the right to demand a refund, escalate the issue with the National Consumer Helpline (NCH), or file a legal complaint.
About the Author – Gaurav Amipara
Gaurav Amipara is a Startup CFO-for-hire, financial consultant, and advocate for financial literacy. With professional experience across startups and corporates, he helps businesses improve profitability by up to 12%.
- Education: IIM Nagpur | SSBM Switzerland
- Expertise: Startup Consulting, Finance Strategy, Business Growth
- Professional Motto: Building businesses on trust, transparency, and accountability
By sharing this complaint, he aims not only to seek personal redressal but also to alert other consumers about the risks of unreliable service providers.
Frequently Asked Questions (FAQs)
Q1: What is the complaint against Hoora Car Service?
The company failed to deliver a car service worth ₹1815 despite taking full payment.
Q2: Who raised this complaint?
Gaurav Amipara, a Startup CFO-for-hire, consultant, and IIM Nagpur alumnus.
Q3: How did the company respond to the complaint?
The customer received repeated calls with excuses and new dates but no actual resolution.
Q4: What action did the complainant take?
He shared his grievance publicly on LinkedIn, tagging the founders for accountability.
Q5: Who are the founders of Hoora Car Service?
Yashwant Budhwani and Harsh Somani.
Q6: What rights do consumers have in such cases?
Consumers can demand a refund, file a complaint with the National Consumer Helpline (NCH), or approach the Consumer Court under the Consumer Protection Act, 2019.
Q7: Is non-delivery of paid services considered fraud?
Yes, taking payment without providing services may be treated as fraud and deficiency in service.
Q8: Can consumers escalate such issues legally?
Yes, they can file a legal case for refund, compensation, and damages.
Q9: How can Hoora Car Service resolve this complaint?
By refunding the full amount or immediately delivering the promised service.
Q10: Why is this case significant?
It highlights how startups can lose credibility if they fail to prioritize customer trust.
Q11: How should startups handle complaints?
By acknowledging the issue promptly, resolving disputes fairly, and maintaining transparency.
Q12: What lesson should other consumers learn from this?
Always verify the credibility of service providers before making upfront payments.
Q13: Can this complaint affect Hoora Car Service’s reputation?
Yes, unresolved complaints shared publicly can damage brand trust and consumer confidence.
Q14: Where can consumers file a complaint online?
Consumers can use National Consumer Helpline Portal to register grievances.
Q15: What law protects customers in such cases?
The Consumer Protection Act, 2019 ensures protection against unfair trade practices and service deficiencies.
Q16: What alternative steps can customers take besides social media?
They can escalate to consumer forums, legal bodies, or RBI (if banking/payment fraud is involved).
Q17: Did the company provide any written explanation?
As per the complaint, no written resolution or official closure has been provided.
Q18: How much money is at stake in this case?
₹1815 paid for doorstep car service.
Q19: How long has this issue been unresolved?
Over three weeks since payment, with no resolution to date.
Q20: What impact can unresolved complaints have on startups?
Loss of customer base, damage to reputation, and potential regulatory action.
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