Manish Kumar Saini alleges that IndusInd Bank froze his savings account without reason and branch officials failed to provide a solution. Complaint published on Choice4Voice.com highlights consumer grievance.
Complaint Summary : IndusInd Bank Account Freeze – Manish Kumar Saini Raises Complaint Over Inactive Savings Account
| Details | Information |
|---|---|
| Complainant Name | Manish Kumar Saini |
| Hidden For Privacy | |
| Mobile | +91 969400**** |
| Company/Brand | IndusInd Bank |
| Complaint Type | Account Freeze Without Explanation |
| Product/Service | Savings Account |
| Account Number | 159694002847 |
| IFSC Code | INDB0001672 |
| Issue Description | The complainant alleges that his IndusInd Bank savings account has been frozen without any valid reason. Despite visiting the branch, no solution was provided, causing major inconvenience. |
| Date of Incident | September 2025 |
| Company’s Response | No resolution provided |
| Additional Comments | Customer claims continuous financial difficulties due to the freeze. |
Original LinkedIn Post: Click Here
Full Write-Up
Background of the Complaint
Mr. Manish Kumar Saini, an Assistant Graphic Designer at Tapas IT Solution Pvt Ltd, has raised a serious grievance against IndusInd Bank after his savings account was allegedly frozen without any reason.
According to his statement, the account was debited freeze, meaning he could not access his funds. When he visited the branch to seek clarification, he was allegedly given no explanation or solution by bank officials.
Impact on the Customer
A frozen savings account can cause significant challenges for any individual. For Mr. Saini, this has led to:
- Inability to withdraw or use funds for daily needs.
- Stress and financial inconvenience.
- Lack of transparency from the bank branch officials.
Since this is a savings account, the freezing of funds has directly affected his personal financial stability.
Customer’s Allegation
Mr. Saini strongly criticized IndusInd Bank’s handling of the situation. He stated:
“My account is debited freeze without any reason. When I go to the branch they don’t give any solution. I am facing so much issue but they don’t solve this problem.”
This reflects a lack of proper communication and customer service at the branch level.
Consumer Rights and Banking Regulations
Under RBI guidelines, banks are required to inform customers about reasons for freezing or restricting an account. Common causes may include:
- Non-compliance with KYC (Know Your Customer) norms.
- Suspicious transactions flagged under AML (Anti-Money Laundering) laws.
- Pending legal or regulatory directions.
However, in every case, the customer has a right to be informed and to receive guidance on resolving the issue.
Failure to provide such information can be considered a violation of fair banking practices.
Choice4Voice.com’s Stand
At Choice4Voice.com, we emphasize transparency and accountability in banking services. Every customer deserves to know why their account has been restricted and must be guided on how to resolve the issue.
We urge IndusInd Bank to:
- Immediately review Mr. Saini’s case.
- Provide a clear explanation of why the account was frozen.
- Offer a resolution to restore account access at the earliest.
Frequently Asked Questions (FAQs)
Q1: Why do banks freeze savings accounts?
A1: Banks may freeze accounts due to KYC non-compliance, suspicious transactions, regulatory directions, or legal orders.
Q2: Was Mr. Saini informed about the reason for the freeze?
A2: According to his complaint, no valid explanation was provided by IndusInd Bank.
Q3: What is the complainant’s account type?
A3: The account in question is a savings account.
Q4: What details were shared by the complainant?
A4: Account number (159694002847), IFSC (INDB0001672), email, and mobile details were provided.
Q5: Can a bank freeze an account without notice?
A5: RBI mandates that banks should inform customers about restrictions unless legally prohibited.
Q6: How can a customer unfreeze a bank account?
A6: By visiting the branch, completing KYC updates, or addressing regulatory issues raised by the bank.
Q7: What are common reasons for account freeze?
A7: Pending KYC, suspicious transfers, income tax orders, or regulatory investigations.
Q8: Does freezing mean account closure?
A8: No, freezing is temporary. Funds remain in the account but cannot be accessed until resolved.
Q9: What are the customer’s rights in this case?
A9: The right to be informed, to receive proper guidance, and to escalate the complaint to RBI or the Banking Ombudsman if unresolved.
Q10: Can Mr. Saini approach RBI?
A10: Yes, he can escalate the issue via the RBI Ombudsman Scheme if IndusInd Bank does not respond.
Q11: What steps should customers take if their account is frozen?
A11: Immediately contact the branch, ask for a written explanation, complete any pending formalities, and escalate if needed.
Q12: Is financial loss possible during an account freeze?
A12: Yes, customers may face financial hardship due to inability to use their own money.
Q13: How long does it take to unfreeze an account?
A13: It varies. If related to KYC, it can be resolved within days. Legal or regulatory freezes may take longer.
Q14: Can a bank freeze accounts for loan defaults?
A14: Yes, in some cases, banks may restrict accounts if linked with loan repayment orders.
Q15: What documents may help resolve such cases?
A15: Updated Aadhaar, PAN, proof of address, and bank communication records.
Q16: What role does Choice4Voice.com play?
A16: By publishing consumer complaints, Choice4Voice.com highlights issues and creates pressure on companies to respond.
Q17: Has IndusInd Bank responded yet?
A17: As per the complainant, no satisfactory response has been received.
Q18: Can this happen with any customer?
A18: Yes, if banks fail to follow due communication processes, any account holder may face this.
Q19: What action should IndusInd Bank take now?
A19: Provide a written explanation, resolve the issue, and restore the complainant’s access to his savings account.
Q20: How can others avoid such problems?
A20: Keep KYC updated, maintain transparent transactions, and immediately escalate unresolved issues through RBI channels.
If you are facing similar issues with your bank, you can submit your complaint at Choice4Voice.com.
