Hansika A highlights a major bug in the IRCTC app where cancelled ticket payments and refunds display incorrect inflated amounts, raising concerns about accuracy and user trust. Published on Choice4Voice.com
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Complaint Summary : IRCTC Complaint – Hansika A Reports Bug Showing Incorrect Payment & Refund Figures
| Complainant | Hansika A |
|---|---|
| Profile | Verified LinkedIn Member |
| Complaint Type | Bug Report |
| Company | IRCTC (Indian Railway Catering and Tourism Corporation) |
| Product/Service | IRCTC Mobile Application |
| Issue Reported | Cancelled ticket details showing inflated amounts due to extra digit error |
| Incident Date | September 2025 |
| Key Issues | Incorrect display of payment and refund amounts, potential user confusion, trust impact |
| Expected Resolution | Immediate bug fix and validation checks to ensure financial figures are displayed correctly |
Full Complaint Details
Hansika A, a verified LinkedIn professional and Full Stack Developer, identified a critical bug in the IRCTC mobile app while checking details of a cancelled train ticket.
The app displayed the following incorrect figures:
- Paid Amount: ₹7,900 (instead of ₹790)
- Refund Amount: ₹6,000 (instead of ₹600)
This error occurs due to an extra zero being displayed in front of the actual values, which can mislead users into thinking incorrect amounts were charged or refunded.
Hansika emphasized that money-related data must always be accurate, as even small UI or formatting bugs can significantly damage user confidence in a platform used by millions daily.
Customer Impact
- Financial Confusion: Users may misinterpret displayed amounts.
- Reduced Trust: Inaccurate financial figures undermine IRCTC’s reliability.
- Scalability Risk: Millions of daily users could be affected by such a bug.
- Reputational Harm: Perception of poor quality control in a government-backed digital service.
Original LinkedIn Post
View Hansika A’s LinkedIn Post Here
Brand Involved
- Company: IRCTC
- Platform: IRCTC App (ticket booking and refund portal)
- Issue: Incorrect financial data displayed in cancelled ticket section.
Expert View – Why This Matters
- Accuracy in Financial Data: Even a small UI bug creates doubts about transaction correctness.
- User Trust & Digital Adoption: IRCTC is a critical app for Digital India, so such lapses affect confidence.
- Need for Strong QA & Validation: Better software testing and input validation could have prevented this.
- Transparency: Clear communication to users when bugs are identified builds credibility.
Choice4Voice.com – Raising Digital Accountability
At Choice4Voice.com, we believe digital platforms handling money must maintain the highest standards of accuracy and reliability. Even minor display issues can create confusion, disputes, and stress for consumers.
👉 If you have faced similar bugs or refund issues with IRCTC or any other digital service, you can report your complaint here:
https://choice4voice.com/submit-your-complaint/
We feature cases within 24 hours to ensure such concerns reach the right decision-makers.
Frequently Asked Questions (FAQs)
Q1. Who reported this IRCTC issue?
Hansika A, a Full Stack Developer and verified LinkedIn member.
Q2. What was the bug?
The IRCTC app showed inflated amounts (₹7,900 paid and ₹6,000 refund) instead of the actual ₹790 and ₹600.
Q3. What caused the issue?
Likely a formatting or UI validation error adding an extra zero.
Q4. Why is this significant?
Because incorrect financial figures can cause panic, confusion, and mistrust among users.
Q5. Which feature was affected?
The cancelled ticket details section in the IRCTC mobile app.
Q6. Does this affect actual transactions?
No, the payment and refund amounts remain correct; the bug impacts only the display.
Q7. Could users think they were overcharged?
Yes, incorrect numbers may mislead users into believing wrong amounts were processed.
Q8. How many users might be affected?
Potentially millions, as IRCTC is one of the largest digital platforms in India.
Q9. What is the risk if not fixed?
Loss of credibility, increased complaints, and user hesitation in using the app.
Q10. What resolution is expected?
An immediate bug fix and improved validation to ensure accuracy.
Q11. Has IRCTC acknowledged the issue?
Not yet, as per the complaint.
Q12. Can this lead to legal action?
If users are misled financially, complaints may be escalated to consumer courts.
Q13. What precautions can IRCTC take?
Enhanced quality assurance, bug reporting system, and real-time error monitoring.
Q14. Is this a rare issue?
UI/data validation issues are common in apps but are more serious in financial transactions.
Q15. What should affected users do?
Check actual transaction records in bank/UPI apps instead of relying solely on IRCTC’s display.
Q16. Can refunds be verified independently?
Yes, through bank statements or UPI transaction history.
Q17. Does this affect digital trust in India?
Yes, such bugs weaken confidence in government-backed digital services.
Q18. How can consumers report IRCTC bugs officially?
By contacting IRCTC customer care or raising tickets via their portal.
Q19. How does Choice4Voice.com help?
By publishing such consumer complaints publicly to push authorities for quicker fixes.
Q20. What is the overall takeaway?
Even minor bugs in financial apps have a big impact on user trust—accuracy must be non-negotiable.
Final Note
This complaint by Hansika A highlights an important flaw in the IRCTC app’s data accuracy. While the issue may appear small, the implications for user trust and financial reliability are significant.
At Choice4Voice.com, we amplify such concerns to ensure consumers get clarity, accountability, and better service.
Choice4Voice.com Is Here to Help You
If you are facing a similar issue and would like our support in highlighting your concern, we are here to assist.
Simply write a LinkedIn post and tag our official page Choice4Voice.com
Submit your complaint directly : https://choice4voice.com/submit-your-complaint/
