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Submit your complaint →Ravindra Sharma booked a Rajdhani Express train ticket through Confirm Ticket but was denied food service after mistakenly selecting “No Food.” Despite repeated requests to IRCTC and Confirm Ticket to update the meal preference, there was no response. Read the full case details and learn how Choice4Voice.com can help passengers file service complaints against IRCTC.
Complaint Summary : IRCTC Complaint: Passenger Denied Food Service on Rajdhani Express Despite Repeated Requests
| Detail | Information |
|---|---|
| Complainant Name | Ravindra Sharma |
| Ra*****@yahoo.com | |
| 97*****57 | |
| Complaint Type | Service not delivered |
| Company / Brand | IRCTC |
| Service Booked Through | Confirm Ticket |
| Product / Service | Train ticket (Rajdhani Express) |
| PNR Number | 2822143769 |
| Train Details | Train No. 22414 – Rajdhani Express (BRC – MAO) |
| Class of Travel | 3A |
| Date of Journey | 1st November 2025 |
| Date of Incident | 10th March 2025 |
| Issue Description | Passenger denied food service despite multiple requests to update preference to “Yes (Veg Meal)” |
| Company Response | No response from Confirm Ticket and IRCTC |
Complaint Overview
Ravindra Sharma, a consumer from India, recently booked a Rajdhani Express train ticket through the Confirm Ticket portal for travel from BRC (Vadodara) to MAO (Madgaon) on 1st November 2025, under PNR number 2822143769.
During the booking process, he accidentally selected the “No Food” option. Since Rajdhani Express fares usually include food service by default, Ravindra attempted to correct this by contacting both Confirm Ticket and IRCTC well before his travel date.
Despite multiple follow-ups through available channels, neither IRCTC nor Confirm Ticket reverted or updated his food preference to “Yes (Veg Meal).”
The lack of response left the passenger dissatisfied, as the service that is inherently part of the Rajdhani ticket fare was effectively denied. This reflects poor customer support coordination between the third-party booking portal and the railway catering authorities.
Such cases indicate the need for better synchronization between IRCTC, Confirm Ticket, and the onboard catering service, ensuring that meal preferences are handled accurately before travel.
Brand Involved: Indian Railway Catering and Tourism Corporation (IRCTC)
IRCTC is a Government of India enterprise under the Ministry of Railways, responsible for online ticketing, catering, and tourism operations. While it manages millions of bookings daily, passenger complaints related to meal services, refund delays, and unresponsive support have been rising in recent years.
The Rajdhani Express series is IRCTC’s flagship premium train service, where catering charges are included in the fare by default. However, in this case, despite repeated requests from the passenger, IRCTC and Confirm Ticket failed to process a simple service update, resulting in an incomplete travel experience.
Legal Section: Possible Legal Cases That Can Be Filed
The following legal provisions may apply in this case:
- Consumer Protection Act, 2019 – Section 2(1)(g): Deficiency in service by not providing the included catering service.
- Consumer Protection Act, 2019 – Section 2(1)(r): Unfair trade practice due to lack of timely response from the service provider.
- Indian Railways Act, 1989 – Section 60: Obligation of the railway administration to provide services as advertised.
- Information Technology Act, 2000 – Section 43A: Failure to maintain service accuracy on digital platforms like Confirm Ticket.
- Breach of Contract – Indian Contract Act, 1872: Non-fulfillment of a service already included in the fare.
Passengers have the legal right to demand compensation for inconvenience, deficiency in service, and emotional distress caused by such negligence.
How Choice4Voice.com Can Help
At Choice4Voice.com, we assist passengers like Ravindra Sharma who face non-responsive or negligent service from major brands. Here’s how we can support in this type of case:
- Public Complaint Publication: We publish verified complaints on our platform to increase awareness and pressure the brand to act.
- LinkedIn Amplification: If the complainant tags us on LinkedIn, we report and promote the post from our verified page for faster engagement.
- Legal Escalation Assistance: If the issue remains unresolved, we guide consumers in filing complaints with:
- IRCTC Grievance Cell via https://www.irctc.co.in/
- RailMadad Portal for passenger grievances
- Consumer Forum (District/State/National) under the Consumer Protection Act
- Ministry of Consumer Affairs (National Consumer Helpline)
- Legal Drafting Templates: We provide pre-drafted templates for FIRs, consumer court complaints, and formal grievance letters.
- Continuous Support: If IRCTC or Confirm Ticket fails to resolve the issue, Choice4Voice.com assists the complainant in pursuing further legal recourse.
How Choice4Voice.com Works
- We verify and feature genuine consumer complaints to promote transparency and accountability.
- Consumers who tag us on LinkedIn receive additional visibility and engagement through our official account.
- We encourage brands to respond publicly to resolve complaints quickly.
- If issues remain unresolved, our team helps consumers take legal steps for fair redressal.
This ensures that customer voices are heard and companies maintain their commitment to service quality.
Questions and Answers About IRCTC and Train Catering Complaints
1. How can I change my food preference in an IRCTC Rajdhani booking?
You can modify your meal preference through the IRCTC website or mobile app before chart preparation.
2. What happens if I accidentally select “No Food” in a Rajdhani booking?
You may not receive meals during the journey unless the preference is changed before departure.
3. Can I update my food choice through Confirm Ticket?
Yes, but the request must be approved by IRCTC before the train’s chart is finalized.
4. Does Rajdhani fare include food by default?
Yes, Rajdhani Express fares include meal charges unless a passenger explicitly opts out.
5. What should I do if IRCTC doesn’t respond to my service request?
You can escalate your complaint through RailMadad, the IRCTC grievance portal, or Choice4Voice.com.
6. How can I file a complaint about IRCTC meal service?
Visit the RailMadad portal or file a consumer complaint through the E-Daakhil system.
7. Can I get a refund if I didn’t receive food on a Rajdhani train?
Yes, you can claim a partial refund for the catering portion of your fare.
8. Who handles catering on Rajdhani Express trains?
Catering is managed by IRCTC or authorized catering contractors under IRCTC supervision.
9. How long does IRCTC take to resolve service complaints?
Resolution time varies, but most complaints are addressed within 30 days.
10. What is the IRCTC customer care email for service complaints?
You can write to care@irctc.co.in for support.
11. Can I approach the consumer court for railway service issues?
Yes, under the Consumer Protection Act, passengers can seek compensation for service deficiencies.
12. Is Confirm Ticket responsible for service delivery?
Confirm Ticket acts as a booking intermediary; IRCTC is responsible for final service execution.
13. Can Choice4Voice.com help me file a complaint against IRCTC?
Yes, Choice4Voice.com assists consumers in drafting and escalating formal complaints.
14. What documents are required to file a consumer case against IRCTC?
Keep your PNR number, booking details, communication records, and payment proof.
15. How do I track the status of my IRCTC complaint?
Use the RailMadad complaint tracking feature online.
16. What penalties apply to IRCTC for not providing paid services?
Penalties are decided by the consumer court depending on service loss and negligence.
17. Can I get compensation for poor catering service?
Yes, passengers can claim compensation for poor quality or non-delivery of meals.
18. How can I reach IRCTC for urgent assistance during travel?
Contact the train manager or TTE, or use the RailMadad helpline.
19. Does IRCTC allow post-travel refund claims?
Yes, refund claims can be raised within a specific period after travel through official channels.
20. What is the role of Choice4Voice.com in resolving IRCTC complaints?
Choice4Voice.com acts as an independent platform to highlight genuine consumer grievances and assist with legal escalation.
Author
Name: Ravindra Sharma
Original Complaint Source: Choice4Voice.com Submission Form
Issue Category: Service Not Delivered
