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Submit your complaint →Soubhagya Rout accuses Jio Air Fiber of providing less than 1 Mbps speed despite paying for a 30 Mbps plan. Read the detailed complaint, possible legal actions, and steps to resolve similar internet service issues.
Complaint Summary : Jio Air Fiber Complaint by Soubhagya Rout – 30 Mbps Plan Delivering Only 1 Mbps Speed
| Details | Information |
|---|---|
| Complainant Name | Soubhagya Rout |
| Not disclosed | |
| Company/Brand | Jio Air Fiber |
| Product/Service | Internet Broadband (30 Mbps Plan) |
| Complaint Type | Poor Internet Speed / Service Quality Issue |
| Location | India |
| Duration of Issue | Ongoing for around 1 year |
| Issue Description | Customer alleges that despite subscribing to a 30 Mbps Jio Air Fiber plan, the actual delivered speed is less than 1 Mbps. |
| LinkedIn Source | Original Post by Soubhagya Rout |
| Status | Unresolved |
| Company’s Response | No response yet from Jio |
Full Complaint Details
Complainant: Soubhagya Rout, a business development professional with over 5 years of experience in sales, recently raised concerns about Jio Air Fiber’s service performance through a LinkedIn post.
He stated that he had subscribed to Jio Air Fiber’s 30 Mbps plan for his parents’ home, considering their light internet usage. However, during his recent visit, he discovered that the actual download speed was barely reaching 1 Mbps, making it almost impossible to stream videos or browse efficiently.
Soubhagya mentioned that the issue has persisted for nearly a year despite timely payments and no major outages reported in the area. He described the experience as extremely disappointing, highlighting that Jio’s promised speed and actual performance differ drastically.
He has urged Jio’s customer support and technical team to immediately look into the matter and ensure that customers receive the service quality they are being billed for.
This case raises serious questions about service reliability, fair billing, and transparency in India’s broadband sector, particularly when customers continue to pay for high-speed plans without receiving the promised bandwidth.
How Choice4Voice.com Can Help
Choice4Voice.com helps consumers like Soubhagya get their voice heard by:
- Publishing verified complaints to increase brand accountability.
- Escalating issues to telecom companies and regulatory authorities.
- Guiding users to file official complaints with TRAI or the Department of Telecommunications (DoT).
- Providing ready-to-use legal templates for filing consumer forum or cyber-fraud cases.
If you’re facing similar issues with Jio, Airtel, or any other internet provider, submit your complaint through Choice4Voice.com, and our team will assist you in getting your issue noticed and resolved faster.
Applicable Legal Acts and Complaint Forums
| Issue Type | Applicable Law/Regulation | Authority to File Complaint |
|---|---|---|
| Poor Internet Speed / Misleading Plan | Consumer Protection Act, 2019 | District Consumer Forum |
| Misrepresentation of Plan Speed | TRAI Guidelines on Broadband Speed | Telecom Regulatory Authority of India (TRAI) |
| Service Deficiency | DoT (Department of Telecommunications) | Public Grievance Cell, DoT |
| Continuous Service Failure | Consumer Protection (E-commerce) Rules, 2020 | Consumer Helpline Portal |
Step-by-Step Guide to File a Complaint Against Jio Air Fiber
- Collect Proof:
Run multiple speed tests (e.g., using Ookla or Fast.com) and take screenshots at different times of the day. - Contact Jio Customer Support:
Write a detailed email to care@jio.com explaining your issue with dates, plan details, and speed test results. - Wait for 7 Working Days:
Allow Jio to resolve the issue. If there’s no response or satisfactory resolution, proceed to the next step. - Escalate to Jio Nodal Officer:
Visit https://www.jio.com/contact-us → select your region → escalate to the Nodal Officer. - File a TRAI Complaint:
Visit https://trai.gov.in/complaints and file your case with speed test screenshots and payment receipts. - Approach the Consumer Forum:
Register on consumerhelpline.gov.in to file an official complaint under “Deficiency in Internet Services”. - Submit Your Complaint to Choice4Voice.com:
Our platform will help amplify your issue on social media and LinkedIn to get quicker attention.
Pre-Drafted Templates
Email to Jio Customer Support
Subject: Poor Internet Speed – Jio Air Fiber 30 Mbps Plan
Dear Jio Team,
I am a Jio Air Fiber subscriber under the 30 Mbps plan. However, my actual internet speed has consistently remained under 1 Mbps for several months. Please arrange immediate technical verification and rectify the issue.
Kindly confirm the corrective steps being taken.
Regards,
[Your Name]
[Registered Mobile No.]
Complaint to TRAI
Attach: Plan details, payment records, and multiple speed test screenshots.
Explain the time period of the issue and the lack of response from Jio.
About Jio Air Fiber
Jio Air Fiber, launched by Reliance Jio, promises wireless high-speed internet connectivity with speeds up to 1 Gbps using 5G-based technology. However, multiple users have reported unstable connectivity, inconsistent speeds, and poor customer service in certain areas, raising doubts about its nationwide reliability.
Complainant Author
Name: Soubhagya Rout
Profession: Business Development Professional
Experience: 5+ years in US and UK sales markets
Source: Public LinkedIn post
Questions About Jio Air Fiber Internet Complaints
Q1. Why is my Jio Air Fiber speed lower than promised?
A1. The actual speed depends on signal strength, location, and backend network congestion. However, if the speed consistently stays below 50% of your plan speed, it qualifies as a service deficiency.
Q2. What should I do if Jio Air Fiber doesn’t deliver promised speeds?
A2. Record speed tests, contact support, and if unresolved, escalate to TRAI and the Consumer Forum.
Q3. Can I get a refund from Jio for poor service?
A3. Yes. Under the Consumer Protection Act, you can demand a refund for unfulfilled service quality.
Q4. Does TRAI regulate minimum broadband speeds?
A4. TRAI mandates that ISPs must maintain at least 80% of the subscribed speed during peak hours.
Q5. How can I test my actual internet speed?
A5. Use official tools like speedtest.net, Fast.com, or the MyJio app for accurate results.
Q6. What documents are needed for a consumer complaint?
A6. Payment proof, screenshots of low speeds, complaint IDs, and Jio’s email responses.
Q7. Can slow internet speed be considered cheating?
A7. Yes, if proven intentional or repetitive, it can fall under misrepresentation or unfair trade practice.
Q8. How long does Jio take to resolve such complaints?
A8. Usually within 7 working days, though some users report longer delays.
Q9. Can I switch my Jio Air Fiber plan mid-term?
A9. Yes, but ensure the downgrade or upgrade confirmation is in writing to avoid billing disputes.
Q10. What authority handles internet complaints in India?
A10. The Telecom Regulatory Authority of India (TRAI) monitors and addresses broadband complaints.
Q11. Can I terminate my Jio connection for poor service?
A11. Yes, you can discontinue and demand a pro-rata refund for unused days.
Q12. How to escalate if Jio doesn’t respond?
A12. Contact Jio’s Appellate Authority via their website or email escalation.
Q13. What penalties can be imposed on ISPs for false claims?
A13. Under TRAI and Consumer Protection Act, penalties include fines and license reviews.
Q14. Is Jio Air Fiber suitable for rural areas?
A14. While Jio claims wide coverage, users in rural zones report inconsistent connectivity.
Q15. How can I get a technician visit quickly?
A15. Call 1800-896-9999 (Jio Air Fiber helpline) and request a priority visit citing safety or work-from-home needs.
Q16. Can I claim compensation for work loss due to poor service?
A16. Yes, with proof of impact, such as emails or client logs showing disrupted sessions.
Q17. How to identify service degradation over time?
A17. Run and log weekly speed tests using the same device and time window.
Q18. How can Choice4Voice.com assist with broadband complaints?
A18. By publishing your verified issue, connecting with Jio officials on LinkedIn, and providing free complaint templates.
Q19. What’s the official Jio Air Fiber customer care email?
A19. care@jio.com
Q20. Can repeated poor service justify legal action?
A20. Absolutely. Continuous service failure despite payment qualifies as deficiency in service and can be challenged under consumer law.
