If you’re experiencing this problem with this brand or any other company, submit your complaint and we may feature it on Choice4Voice.com.
Submit your complaint →Raj Shukla shared his complaint against Jio Fiber, highlighting billing during service suspension, careless relocation, and a non-functional broadband connection. Despite multiple follow-ups, there was no strong response. Read how Choice4Voice.com helps customers escalate service and billing disputes against Jio Fiber.
Complaint Summary : Jio Fiber Complaint: Customer Faces Billing Issues and Non-Functional Internet After Relocation Request
| Detail | Information |
|---|---|
| Complainant Name | Raj Shukla |
| ra*****@gmail.com | |
| 63*****84 | |
| Complaint Type | Service not delivered |
| Company / Brand | Jio Fiber |
| Product / Service | Broadband relocation and billing service |
| Order / Service Request Number | SR00002HLNVT |
| Date of Incident | 7th January 2025 |
| Issue Description | Unjust billing during service suspension, poor relocation handling, and non-functional internet after reinstallation |
| Company’s Response | Contacted but only generic replies; no strong action taken |
Complaint Overview
Raj Shukla, a Jio Fiber customer, expressed serious dissatisfaction with Jio’s broadband relocation process and the company’s handling of service and billing issues.
According to his complaint, Raj initiated a relocation request under Service Request ID SR00002HLNVT to move his Jio Fiber connection from one location to another. However, despite his timely request and multiple follow-ups, the relocation process was handled carelessly, resulting in non-functional internet service even after reinstallation.
To add to the frustration, Jio Fiber continued to bill him during the service suspension period, which the customer describes as unjustified and unethical.
Raj reports that he contacted customer care multiple times, but every response was either delayed or limited to a standard “please wait 24 hours” message, with no meaningful progress. He describes the entire experience as a reflection of corporate indifference, stating that major telecom providers often operate like a “financial dictatorship,” ignoring genuine consumer grievances.
Feeling ignored and financially burdened, Raj has decided to terminate his Jio Fiber service and switch to Airtel Broadband, citing repeated failure to resolve his complaint or take accountability.
Brand Involved: Jio Fiber (Reliance Jio Infocomm Limited)
Jio Fiber, a subsidiary of Reliance Jio Infocomm Limited, offers high-speed broadband and home entertainment services across India. While it has expanded rapidly, several customers have recently reported:
- Frequent technical issues during relocation and installation
- Delayed service activation after connection transfer
- Billing during inactive periods or suspended services
- Ineffective customer support and poor complaint escalation
Such complaints indicate potential systemic gaps in customer service, billing transparency, and field-level coordination between Jio’s installation teams and its billing department.
Legal Section: Applicable Legal Cases
Based on the complaint details, the following legal provisions may apply against Jio Fiber (Reliance Jio Infocomm Ltd.):
- Consumer Protection Act, 2019 (Section 2(1)(g)) – Deficiency in service due to non-functional connection and unresponsive support.
- Consumer Protection Act, 2019 (Section 2(1)(r)) – Unfair trade practice for charging customers during service suspension.
- Indian Contract Act, 1872 – Breach of contract due to failure in service delivery as promised.
- Telecom Regulatory Authority of India (TRAI) Regulations – Violation of service standards for quality, billing, and customer redressal.
- Information Technology Act, 2000 (Section 43A) – Failure to maintain reliable digital communication service as per advertised commitments.
The complainant may seek redressal under these acts and demand compensation for financial loss, mental harassment, and deficiency in service.
How Choice4Voice.com Can Help
At Choice4Voice.com, we stand with consumers like Raj Shukla who experience unresolved issues despite repeated communication with large service providers.
Here’s how we can assist in such cases:
- Public Complaint Publication: We feature verified consumer complaints on our platform to create public accountability.
- Social Amplification: If tagged on LinkedIn, Choice4Voice.com reports and promotes the complaint from our verified page for greater visibility.
- Regulatory Escalation Support: We guide users to file complaints with:
- TRAI (Telecom Regulatory Authority of India) for broadband and telecom disputes
- Consumer Forum (District, State, or National level) for compensation claims
- Department of Consumer Affairs (National Consumer Helpline)
- Cyber Crime Portal for online billing fraud or unauthorized transactions
- Pre-Drafted Legal Templates: We provide legal complaint templates for consumer courts, grievance emails, and TRAI escalation letters.
- Case Follow-Up: If the issue remains unresolved, Choice4Voice.com assists in filing a legal case against the company and offers continuous support through the process.
How Choice4Voice.com Works
- Complaint Verification: We verify each submission before publishing to ensure authenticity.
- Public Awareness: Verified complaints are published to attract brand attention and encourage timely resolution.
- Social Media Escalation: Complainants who tag us on LinkedIn receive additional visibility through our official reporting and advocacy page.
- Legal Assistance: For unresolved issues, we provide guidance and templates to escalate cases through the appropriate authorities.
- Consumer Advocacy: Our mission is to protect consumers from corporate negligence and promote responsible business behavior in India.
Questions and Answers About Jio Fiber Complaints
1. How do I raise a complaint with Jio Fiber customer care?
You can contact Jio Fiber support through the MyJio app or by writing to care@jio.com.
2. What should I do if my Jio Fiber relocation is delayed?
Follow up using your Service Request number. If unresolved, file a complaint on the TRAI or Consumer Forum portals.
3. Does Jio Fiber charge during service suspension?
Yes, in some cases. However, you can request billing adjustments if the suspension was due to relocation or downtime.
4. How can I stop being billed during inactive service?
Submit a written request for billing suspension and retain proof for consumer protection claims.
5. How long does Jio Fiber take to relocate a connection?
Typically 3–7 working days, but delays are common due to field coordination issues.
6. Can I get a refund for non-functional internet service?
Yes, you can demand a refund or bill adjustment for days when the service was unavailable.
7. What if Jio Fiber ignores my complaint?
You can escalate the matter through the TRAI Appellate Authority or the District Consumer Forum.
8. Is Jio Fiber legally liable for poor service?
Yes. Under the Consumer Protection Act, poor service and unjust billing are legally actionable.
9. How can I get compensation from Jio Fiber?
File a claim in the consumer court with proof of service failure and billing details.
10. Can I switch to another broadband provider without paying Jio’s final bill?
If the bill includes disputed charges, you can legally contest it before making payment.
11. How do I escalate Jio Fiber complaints to TRAI?
Use the official TRAI grievance portal or email your complaint to the Nodal Officer of your region.
12. What documents are required to file a case against Jio Fiber?
Keep your Service Request ID, payment proof, complaint screenshots, and call logs.
13. Can I file a consumer complaint online?
Yes, through the E-Daakhil portal of the Department of Consumer Affairs.
14. Does Choice4Voice.com help with telecom complaints?
Yes, we assist consumers in highlighting and escalating telecom-related grievances legally.
15. How can I contact Jio’s Nodal Officer?
Details are available on the Jio official website under the grievance redressal section.
16. Is Jio Fiber refund policy transparent?
Refunds for disconnection or relocation delays vary by case and may require escalation.
17. How long does it take to get a Jio Fiber complaint resolved?
Typically 7–15 business days, though many cases require higher-level intervention.
18. Can I get legal help for Jio billing disputes?
Yes. Choice4Voice.com provides templates and step-by-step legal guidance.
19. What rights do I have under the Consumer Protection Act against Jio?
You can demand compensation for deficiency in service, mental harassment, and financial loss.
20. How can Choice4Voice.com support me in Jio Fiber complaints?
We publish your verified complaint, escalate it on LinkedIn, and help you file a legal case if the issue remains unresolved.
