Jagadish BN raises complaint against JioMart for misleading 30-minute delivery ads, unauthorized order cancellations, and poor customer support. Despite multiple follow-ups, orders were mishandled without approval, causing financial loss and mental stress. Customer demands apology and compensation.
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Customer Name: JAGADISH BN
Email: pr*****@gmail.com
WhatsApp: 63*****27
Complaint Type: Fake Promise/ Misrepresentation
Company/Brand: JIO MART
Product/Service: I have ordered 2 order one without approval returned that another one without approval they have updated a delivery in my location because it was informed by backend it seems
Order No / Service No: 17568825330364366A/17568812560340497A
Issue Description: I have ordered in jio mart for 10 to 30 minutes delivery there was no response from anyone about the delivery, i contacted support team they one the day i have ordered in the end of the day it will be delivered, after 10 hours they told items is not available and grab rider told I will cancel your order I told after waiting for 10 hours how you will cancel I need order, then they attempted to cancell the order but I got a call and i pressed 2 for to get a order, after that 1 order got returned without my permission from backend grab rider told like this, now another order also got updated in my location without my permission and approval and came with gang that also I have not given otp, no response from anyone like store incharge or store persons only grab rider is contacted me and no response from jio mart customer care or customer team simply they are updating my complaint as a resolved
Date of Incident: 9/3/2025
Company’s Response: Nor responding and they are simply marking my complaint as a resolved
Additional Comments: I need a apology from the store or the place where the items get dispatched and form jio mart customer service and from the jio mart grab rider and for this all mental stress and financial inconvenience, and they didn’t follow the protocol of consumer, they didn’t follow the company rules and don’t know wt will happen Tommorow for me so I need a compensation for this from jio mart company, advertisements team there they advertised 10 to 30 minutes delivery, and the store there the items get dispatched and form jio mart riders company from all. This team and company i need a compensation.
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