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Submit your complaint →Jagadish BN reports JioMart failing to deliver express orders within promised time, mishandling cancellations, and providing poor customer service. Complaint includes non-communication, false promises, and multiple unresolved tickets. Published on Choice4Voice.com
Complaint Summary : JioMart Complaint by Jagadish BN | Express Delivery Failure & Mismanagement
| Complainant Name | Jagadish BN |
|---|---|
| Email (masked) | pr*****@gmail.com |
| WhatsApp (masked) | 63*****27 |
| Company/Brand | JioMart |
| Product/Service | Biscuit Orders |
| Order Numbers | 17568812560340497A, 17568825330364366A |
| Complaint Type | Fake Promise / Misrepresentation |
| Date of Incident | 3 September 2025 |
| Company’s Response | Apologized; claimed issue forwarded to relevant team; 30 tickets raised with 4 marked as solved |
| Customer Allegation | Orders not delivered on time; unauthorized cancellations; poor communication; lack of accountability |
Full Complaint Write-Up
Jagadish BN submitted a complaint regarding JioMart’s repeated failure to deliver orders as promised. The complainant placed two orders (Order IDs: 17568812560340497A and 17568825330364366A) under the platform’s “10–20 minutes express delivery” commitment. However, even after 10 hours, the items were not delivered.
When contacted, the delivery rider informed Jagadish that the items were unavailable. Neither the store in-charge nor the shift in-charge attempted to inform or communicate with the customer regarding the delay, which demonstrates a significant lapse in service responsibility.
On another occasion, one of the orders was cancelled without informing the customer, further highlighting the negligence and poor accountability of the JioMart team. Jagadish emphasizes that these actions violate customer trust and service commitments, especially for loyal customers expecting reliable service.
The complainant has requested:
- A formal apology from the concerned store in-charge or shift in-charge.
- Immediate accountability and corrective measures to prevent similar lapses.
- Written confirmation that no future orders will be cancelled without prior consent.
- Appropriate compensation for the inconvenience caused.
Despite raising over 30 support tickets, Jagadish reports that only 4 tickets were marked as solved, and no satisfactory resolution has been provided. The complainant stresses the need for justice, protection, and a proper solution.
This case underscores the importance of transparent communication, accurate delivery promises, and responsive customer service in e-commerce platforms.
How Choice4Voice.com Can Help
Choice4Voice.com empowers customers like Jagadish BN to:
- Publicly highlight service failures for greater visibility
- Seek accountability from the brand for unfulfilled promises
- Escalate unresolved issues to consumer forums, legal authorities, or e-commerce grievance channels
The platform ensures that verified complaints reach the appropriate teams, often accelerating resolution for unresponsive companies.
Legal and Consumer Options
- Consumer Protection Act, 2019: Filing a complaint against deficiency in service for non-delivery and false advertising.
- Grievance Redressal with JioMart: Official escalation to customer support and regional managers for accountability.
- National Consumer Helpline (NCH): Registering unresolved complaints for legal intervention.
- District Consumer Forum / e-Daakhil Portal: Seek compensation for inconvenience, mental stress, and service failure.
Step-by-Step Guide to Resolve the Issue
- Collect all order confirmations, screenshots, and communication logs with JioMart.
- Send a formal email to the store and regional manager requesting explanation and resolution.
- If no response within 7 days, register the complaint on NCH portal and mention the ticket numbers.
- Escalate to District Consumer Forum or e-Daakhil portal if necessary, including evidence of service failure and repeated tickets.
Pre-Drafted Escalation Email
Subject: Urgent: Complaint Regarding Non-Delivery and Service Failure – Orders 17568812560340497A & 17568825330364366A
Dear JioMart Team,
I am writing to formally escalate my complaint regarding my orders placed on 3 September 2025 under the “10–20 minutes express delivery” promise. Despite multiple follow-ups and over 30 tickets raised, my orders were delayed, partially cancelled without consent, and no proper resolution has been provided.
I request a formal apology, immediate corrective action, and proper compensation for this service failure. Please provide a written assurance that future orders will not be cancelled without my consent.
Sincerely,
Jagadish BN
Company Overview
- Founded: 2016 (Reliance Retail Ventures)
- Headquarters: Mumbai, India
- Service: Online grocery and essential delivery with express delivery options
- Customer Service Concerns: Frequent complaints about delayed deliveries, unauthorized cancellations, and poor grievance handling
Q&A
Q1. What to do if JioMart express delivery takes too long?
Immediately contact customer support and document all delays for escalation.
Q2. Can JioMart cancel an order without consent?
No, unauthorized cancellations are a violation of consumer rights.
Q3. How long should JioMart take to resolve a complaint?
Typically 48–72 hours, but delays beyond a week indicate deficiency in service.
Q4. Can I seek compensation for late delivery?
Yes, via consumer forums or NCH, especially if express delivery was promised.
Q5. How many tickets should I raise for unresolved issues?
Keep a record of all tickets; even a single ticket without resolution can be escalated.
Q6. Who is responsible for JioMart order delays?
Both the store in-charge and delivery management team are accountable.
Q7. What evidence is needed for escalation?
Order details, screenshots, ticket numbers, and communication logs.
Q8. Can Choice4Voice.com help escalate my JioMart complaint?
Yes, verified complaints are published to attract prompt response and accountability.
Q9. How to contact JioMart grievance officer?
Email grievance@jiomart.com or use official app escalation channels.
Q10. Are repeated delays considered deficiency in service?
Yes, as per Consumer Protection Act, 2019, repeated non-delivery is actionable.
Q11. Can I claim refunds for undelivered items?
Yes, submit proof and request direct bank refund if vouchers are not working.
Q12. Can JioMart vouchers replace refunds?
Only if agreed; otherwise, refunds should be processed to original payment method.
Q13. What if store staff is unresponsive?
Escalate to regional manager or file complaint on NCH portal.
Q14. How to avoid future cancellations without consent?
Request written assurance from store management and grievance office.
Q15. Can multiple orders be escalated together?
Yes, include all impacted order numbers in a single escalation.
Q16. Is there a time limit for raising complaints?
Ideally, immediately upon incident; delays weaken the claim.
Q17. What government authority oversees e-commerce complaints?
Directorate General of Consumer Protection and NCH portal.
Q18. Can Choice4Voice.com help in legal escalation?
Yes, verified complaints can be submitted as evidence in consumer forums.
Q19. Are repeated tickets proof of service failure?
Yes, documented tickets show negligence and strengthen the case.
Q20. Can I claim mental stress compensation?
Yes, consumer forums may award additional compensation for inconvenience and stress.
Complainant: Jagadish BN
Platform: Choice4Voice.com – Amplifying Consumer Voice for Genuine Consumers
