Vishal Jaiswal, a tax consultant and business owner, alleges Kotak Mahindra Bank failed to deliver his debit card even after seven weeks and multiple complaints. He is now demanding card cancellation and a full refund of charges. Report published by Choice4Voice.com
Consumer Complaint Report
Kotak Mahindra Bank Accused of Ignoring Customer Complaints Over Undelivered Debit Card – Refund Demanded
| Complainant Name | Vishal Jaiswal |
|---|---|
| Professional Role | GST Suvidha Kendra Owner, Tax Consultant at Satish Vipin & Co. |
| Bank Involved | Kotak Mahindra Bank |
| Complaint Type | Non-delivery of debit card despite repeated requests |
| Debit Card Issue Date | 14 June 2025 |
| Issue Summary | Debit card undelivered, despite customer request for delivery |
| Amount Requested for Refund | ₹299 (Annual Debit Card Charges) |
| Customer Communication | Multiple complaints and follow-ups with no resolution |
| Action Requested | Close the debit card and refund the charges |
| Source of Complaint | Public LinkedIn Post |
Debit Card Still Not Delivered After 7 Weeks – Vishal Jaiswal Slams Kotak Mahindra Bank
In a detailed public statement, Vishal Jaiswal, a tax consultant and business owner, has raised serious concerns over Kotak Mahindra Bank’s failure to deliver his debit card, despite the card being issued on 14 June 2025.
Vishal claims that even after multiple complaint submissions and clear instructions allowing delivery to his original address, the bank has not taken any meaningful steps to resolve the issue. He has publicly requested the bank to:
- Cancel the undelivered debit card
- Refund ₹299, the annual debit card fee that was charged
He further states that the experience has caused frustration and wasted time due to repeated follow-ups with zero outcome.
Timeline of Events
- 14 June 2025: Kotak Mahindra Bank issues debit card
- June–August 2025: Vishal raises multiple complaints regarding non-delivery
- Customer Clarification: He is willing to collect the card from the original address despite relocating
- 02 August 2025: Public post made by Vishal Jaiswal on LinkedIn demanding resolution
- Current Status: Debit card still not delivered, refund not processed
Choice4Voice.com Demands Immediate Customer Redressal from Kotak Mahindra Bank
Choice4Voice.com, a growing consumer advocacy platform based in India, is now supporting Vishal Jaiswal’s claim and urging Kotak Mahindra Bank to take the following immediate actions:
- Investigate and acknowledge the delivery failure
- Process a full refund of ₹299 for the undelivered debit card
- Provide a written explanation and assurance to the customer
- Strengthen internal complaint handling and delivery coordination
Banks have a responsibility to provide efficient, responsive services to all customers. In this case, seven weeks of inaction is unacceptable, and Kotak Mahindra Bank’s silence reflects poorly on its customer service standards.
What Customers Should Know About Debit Card Non-Delivery
Banking customers have the right to receive timely services, including debit card delivery. If a bank fails to meet this obligation, customers can:
- Submit a written complaint to the bank’s grievance redressal officer
- Escalate the matter to the Nodal Officer if unresolved within 7 working days
- File a formal complaint with the Reserve Bank of India (RBI) via https://cms.rbi.org.in
- Request a full refund of charges for services not delivered
- Report the issue on Choice4Voice.com for public attention and faster resolution
Choice4Voice.com – Giving Power Back to Indian Consumers
If your bank, telecom company, e-commerce provider, or insurance firm is ignoring your complaint, Choice4Voice.com is the platform where your voice gets heard. We help customers by:
- Publishing verified complaints on a public platform
- Applying public pressure via LinkedIn and social media
- Assisting with complaint drafting to regulatory bodies like RBI, IRDAI, TRAI, etc.
- Empowering consumers to take action against negligence and harassment
👉 Submit your case today at www.Choice4Voice.com and join thousands of Indians who are standing up for fair treatment.
Disclaimer:
This article is based on a publicly available LinkedIn post made by Vishal Jaiswal. All allegations and claims are his own. Choice4Voice.com does not independently verify all financial transactions but advocates for customer rights and timely resolution.
