Mohammed Thouffiq Rahman files complaint against KreditBee, accusing recovery agents of harassment, abuse, and defamation. Despite repeated warnings, family members were contacted illegally, violating RBI Fair Practices Code. Customer seeks strict action, written apology, and legal remedy.
Customer Name: mohammed thouffiq rahman
Email: th*****@gmail.com
WhatsApp: 99*****04
Complaint Type: Other
Company/Brand: kreditbee
Product/Service: Dear Sir/Madam,
I am compelled to write this final warning regarding the repeated and unlawful harassment I am facing from your recovery agents regarding my loan account
KB240520ZZBHE
Your recovery agent, calling from +91 6303-837305, has:
Contacted my family members, who have nothing to do with this loan.
Used abusive, threatening, and filthy language.
Tried to defame and mentally harass me and my family.
This behavior is a criminal offence and a gross violation of RBI’s Fair Practices Code and recovery guidelines. If you fail to take strict action immediately, please note the following:
I will file a criminal complaint under:
Section 506 IPC (Criminal Intimidation)
Section 499 IPC (Defamation)
Section 509 IPC (Insult to modesty) if family members are harassed
IT Act Section 66A & 67 for electronic abuse/harassment
I will approach the RBI Ombudsman against KreditBee/KrazyBee Services Pvt Ltd for violation of RBI Master Circular on Recovery Practices.
I will escalate the matter to the Hyderabad Cyber Crime Police & DCP Task Force for taking action against your company and the individual agent involved.
You are hereby instructed to:
Immediately stop all harassment calls to me and my family.
Take strict action against the agent using number +91 6303-837305.
Provide me a written apology/assurance within 48 hours.
If you fail to comply, I will be forced to initiate civil and criminal proceedings against KreditBee/KrazyBee Services Pvt Ltd, holding your company liable for all damages, mental agony, and legal costs.
This is my final intimation. Take this seriously.
Warm Regards,
Mohd Thoufiq Rahman,
+91 9966442904,
Order No / Service No: KB240520ZZBHE
Issue Description: Dear Sir/Madam,
I am compelled to write this final warning regarding the repeated and unlawful harassment I am facing from your recovery agents regarding my loan account
KB240520ZZBHE
Your recovery agent, calling from +91 6303-837305, has:
Contacted my family members, who have nothing to do with this loan.
Used abusive, threatening, and filthy language.
Tried to defame and mentally harass me and my family.
This behavior is a criminal offence and a gross violation of RBI’s Fair Practices Code and recovery guidelines. If you fail to take strict action immediately, please note the following:
I will file a criminal complaint under:
Section 506 IPC (Criminal Intimidation)
Section 499 IPC (Defamation)
Section 509 IPC (Insult to modesty) if family members are harassed
IT Act Section 66A & 67 for electronic abuse/harassment
I will approach the RBI Ombudsman against KreditBee/KrazyBee Services Pvt Ltd for violation of RBI Master Circular on Recovery Practices.
I will escalate the matter to the Hyderabad Cyber Crime Police & DCP Task Force for taking action against your company and the individual agent involved.
You are hereby instructed to:
Immediately stop all harassment calls to me and my family.
Take strict action against the agent using number +91 6303-837305.
Provide me a written apology/assurance within 48 hours.
If you fail to comply, I will be forced to initiate civil and criminal proceedings against KreditBee/KrazyBee Services Pvt Ltd, holding your company liable for all damages, mental agony, and legal costs.
This is my final intimation. Take this seriously.
Warm Regards,
Mohd Thoufiq Rahman,
+91 9966442904,
Date of Incident: 8/28/2025
Company’s Response: yes and written email also but no use
Additional Comments: Dear Sir/Madam,
I am compelled to write this final warning regarding the repeated and unlawful harassment I am facing from your recovery agents regarding my loan account
KB240520ZZBHE
Your recovery agent, calling from +91 6303-837305, has:
Contacted my family members, who have nothing to do with this loan.
Used abusive, threatening, and filthy language.
Tried to defame and mentally harass me and my family.
This behavior is a criminal offence and a gross violation of RBI’s Fair Practices Code and recovery guidelines. If you fail to take strict action immediately, please note the following:
I will file a criminal complaint under:
Section 506 IPC (Criminal Intimidation)
Section 499 IPC (Defamation)
Section 509 IPC (Insult to modesty) if family members are harassed
IT Act Section 66A & 67 for electronic abuse/harassment
I will approach the RBI Ombudsman against KreditBee/KrazyBee Services Pvt Ltd for violation of RBI Master Circular on Recovery Practices.
I will escalate the matter to the Hyderabad Cyber Crime Police & DCP Task Force for taking action against your company and the individual agent involved.
You are hereby instructed to:
Immediately stop all harassment calls to me and my family.
Take strict action against the agent using number +91 6303-837305.
Provide me a written apology/assurance within 48 hours.
If you fail to comply, I will be forced to initiate civil and criminal proceedings against KreditBee/KrazyBee Services Pvt Ltd, holding your company liable for all damages, mental agony, and legal costs.
This is my final intimation. Take this seriously.
Warm Regards,
Mohd Thoufiq Rahman,
+91 9966442904,
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