Vicky purchased a Loyed AC that repeatedly showed E6 errors and failed to cool. Despite multiple service requests, no resolution was provided. Read full details and legal remedies on Choice4Voice.com
Complaint Summary : Loyed AC complaint – Vicky demands replacement for defective AC
| Complainant Name | Vicky |
|---|---|
| Email ID | kr*****@gmail.com |
| 90*****06 | |
| Complaint Type | Defective Product / No Response |
| Company/Brand | Loyed AC (Split) |
| Product/Service | Loyed Air Conditioner |
| Order No / Service No | 02092544175592 |
| Date of Purchase | 22nd April 2025 |
| Date of Incident | 22nd April 2025 onwards |
| Issue | Repeated E6 error, no cooling, defective PCB, poor service |
| Company Response | Inconsistent replies, delays in service, refusal to replace AC |
| Status | Awaiting resolution |
Full Complaint Write-Up
On 22nd April 2025, Vicky purchased a new Loyed Split AC. Within a short time, the AC started showing E6 errors and failed to cool properly.
Despite logging multiple service calls:
- A PCB part replacement was arranged after 10 days, but the issue resurfaced just 5 days later.
- Each time, the same E6 error occurred again, leaving the AC unusable.
- The company’s responses were inconsistent. At times, they asked for recordings of the error, sometimes they claimed wiring issues, while senior officers denied those claims.
Even after repeated escalations and discussions with a Loyed manager, no permanent solution has been provided. Vicky has also shared that he has recordings proving the recurring issue.
This situation has caused financial loss, mental stress, and complete dissatisfaction, as a newly purchased AC is expected to function without such repeated breakdowns.
Consumer Rights Violations
Vicky’s case reflects clear violations under the Consumer Protection Act, 2019:
- Right to Quality Products – A brand-new AC should not repeatedly fail within weeks of purchase.
- Right to Redressal – Delayed service and refusal to replace defective goods breaches consumer trust.
- Right to Protection Against Unfair Trade Practices – Passing blame on the consumer instead of addressing the defect is an unfair practice.
Possible Legal Remedies Against Loyed
If the issue is not resolved, Vicky and other affected consumers can pursue these remedies:
- National Consumer Helpline (NCH) – File a complaint via 1915 or consumerhelpline.gov.in.
- District Consumer Disputes Redressal Commission (DCDRC) – Seek refund, replacement, and compensation.
- Case under Consumer Protection Act, 2019 – For defective product and deficiency in service.
- Legal Notice – Send a consumer legal notice demanding immediate replacement/refund.
- Escalation to Bureau of Indian Standards (BIS) – For substandard product quality.
- Penalty for Misrepresentation – If Loyed falsely claims quality assurance.
Steps Loyed Should Take Immediately
To resolve this grievance and restore customer trust, Loyed should:
- Replace the defective AC unit without further delay.
- Offer compensation for the repeated inconvenience caused.
- Strengthen service processes to ensure timely part replacements.
- Improve escalation handling so managers take ownership instead of dismissing complaints.
- Provide extended warranty as goodwill for defective product delivery.
Role of Choice4Voice.com
At Choice4Voice.com, we provide a platform for consumers like Vicky whose concerns are ignored by companies.
- This complaint is being publicly featured to bring accountability from Loyed.
- If Loyed fails to act, Choice4Voice.com is prepared to escalate the case legally on behalf of the complainant.
- We encourage other affected consumers of Loyed AC to submit their complaints to us for collective action.
Frequently Asked Questions (FAQs)
Q1. What does the E6 error mean in Loyed AC?
It generally indicates a communication issue between indoor and outdoor units, often linked to PCB failure.
Q2. Can I demand a replacement for a defective AC under warranty?
Yes. Under the Consumer Protection Act, if defects persist despite repairs, you can demand replacement.
Q3. How long should it take for PCB replacement in an AC?
Usually 3–5 days. A 10-day delay is considered poor service.
Q4. Can the company deny replacement and only repair the AC?
No. If repeated failures occur, the consumer has the right to replacement or refund.
Q5. What evidence should be kept for filing a case?
Keep purchase invoice, service request IDs, photos/videos of errors, and call recordings.
Q6. Can I claim compensation for mental harassment in consumer court?
Yes. Consumers can claim compensation for both financial loss and harassment.
Q7. What is the liability of Loyed if multiple consumers face similar issues?
The company may face collective legal actions and penalties for defective product manufacturing.
Q8. What if Loyed blames wiring or external issues?
Such excuses do not hold if the AC is new and errors recur despite PCB replacement.
Q9. Can I escalate the case to Lloyd’s parent company Havells?
Yes. Escalating to the higher authority often pushes faster resolution.
Q10. Is posting complaints publicly effective?
Yes. Public platforms like Choice4Voice.com create accountability and often push companies to act quickly.
Q11. How do I file a consumer complaint online?
Visit consumerhelpline.gov.in or file via e-daakhil portal for consumer courts.
Q12. What happens if the company ignores legal notices?
The case can directly proceed to consumer court, where penalties may be imposed.
Q13. How long does it take for a consumer court judgment?
Typically 3–6 months in straightforward defective product cases.
Q14. Can Loyed be penalized for poor service?
Yes. Consumer forums can impose fines and direct compensation.
Q15. Can Choice4Voice.com help escalate such cases?
Yes, we assist consumers in filing cases and creating public awareness.
Q16. Does warranty cover complete replacement?
Yes, if the product is proven defective and unrepairable.
Q17. What role does BIS play in AC complaints?
They can take action against substandard or unsafe appliances.
Q18. Can I approach the company’s service manager directly?
Yes, but always keep records of conversations and service slips.
Q19. Can a consumer demand refund instead of replacement?
Yes, if the product is defective from the beginning and repeated issues persist.
Q20. What should Vicky do next?
File an official complaint with the Consumer Helpline, send a legal notice, and if unresolved, approach consumer court.
