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Submit your complaint →Saurabh Singh reports refund delay of ₹1470 from MakeMyTrip to Simpl, still not credited to his bank account despite multiple follow-ups. Read full verified complaint on Choice4Voice.com
Complaint Summary : Saurabh Singh Refund Complaint Against MakeMyTrip and Simpl for ₹1470 Delay | Choice4Voice.com
| Field | Details |
|---|---|
| Complainant Name | Saurabh Singh |
| Complaint Type | Refund Delay / Payment Transfer Issue |
| Company/Brand | MakeMyTrip & Simpl |
| Product/Service | Travel Booking Refund |
| Refund Amount | ₹1470 |
| Refund Date (by MakeMyTrip) | October 12, 2025 |
| Refund Method | Transferred from MakeMyTrip to Simpl Account |
| Current Issue | Amount not credited to source bank account |
| Follow-ups Made | Multiple messages and emails sent |
| Response from Companies | No reply received yet |
| Platform Used for Complaint | LinkedIn & Choice4Voice.com |
Complaint Overview
Saurabh Singh, a web development professional and BTech (CSE, 2023) graduate, raised a verified public complaint on LinkedIn regarding a pending refund issue involving MakeMyTrip and Simpl.
According to his statement, on October 12, 2025, he received a refund of ₹1470 from MakeMyTrip into his Simpl account. However, since his Simpl account was not functioning properly, he opted to transfer the refund back to his source bank account.
Despite completing all required steps and sending multiple emails and messages to both MakeMyTrip and Simpl, he has not received the refunded amount in his bank account to date.
Key Points from the Complaint
- Refund of ₹1470 initiated on October 12, 2025.
- Refund was first sent from MakeMyTrip to Simpl.
- Customer selected option to refund to source bank account.
- Despite multiple follow-ups, no response or credit has been received.
- Both companies — MakeMyTrip and Simpl — have not provided any update or acknowledgment.
Customer’s Statement
“On October 12, 2025, I received a refund of ₹1470 from MakeMyTrip to my Simpl account. Since my Simpl account was not working properly, I selected the option to refund the amount to my source account. However, I have not yet received the refunded amount in my bank account. I have already sent multiple messages and emails to your team regarding this issue but have not received any response so far.”
— Saurabh Singh
The complainant also shared the complete transaction details for verification, confirming that the delay has persisted despite multiple attempts to contact both support teams.
Companies Involved
1. MakeMyTrip
An Indian travel platform facilitating flight, hotel, and holiday bookings. The refund originated from MakeMyTrip after a cancellation.
2. Simpl (Fintech Payment App)
A fintech payment service used by MakeMyTrip to process refunds. The issue appears to have occurred during the refund-to-source transfer stage handled by Simpl.
Analysis of the Situation
This case highlights a coordination gap between MakeMyTrip and Simpl, leaving the customer caught between two service providers. Refunds processed through intermediaries often cause delays when:
- Refund status tracking is unclear between the merchant and the payment app.
- Refund IDs are not properly reconciled across systems.
- The intermediary fails to communicate refund status updates to the customer.
Such cases underline the need for transparency and accountability in payment gateway operations, especially for digital refund transfers.
Legal Remedies Available
1. Consumer Protection Act, 2019
Failure to credit the refund despite confirmation constitutes a “deficiency in service.” The consumer can file a complaint with the District Consumer Disputes Redressal Commission seeking refund and compensation for mental distress.
2. RBI Ombudsman for Digital Transactions
Consumers can escalate unresolved digital payment issues under the RBI Integrated Ombudsman Scheme, citing refund delay beyond the prescribed period.
3. E-commerce Rules, 2020
Online platforms are legally obligated to process refunds promptly and provide transparent communication to customers regarding refund status.
How Choice4Voice.com Can Help
At Choice4Voice.com, we help victims of refund delays, payment disputes, and service deficiencies by:
- Publishing verified consumer complaints to increase visibility.
- Advising on escalation pathways to Consumer Forums and the RBI Ombudsman.
- Providing free pre-drafted legal templates for formal follow-ups.
- Ensuring brands are held publicly accountable for delayed actions.
Our platform empowers consumers by giving their voices national reach and helping them pursue fair outcomes.
Step-by-Step Action Plan for the Complainant
Step 1: Contact Simpl Support
Step 2: Contact MakeMyTrip Support
Step 3: If No Response Within 7 Days
File a grievance at https://rbi.org.in/Scripts/Complaints.aspx under the RBI Integrated Ombudsman Scheme.
Step 4: Consumer Forum Escalation
If refund still not received, file a case on https://consumerhelpline.gov.in with transaction proofs and email correspondence.
Pre-Drafted Complaint Email
Subject: Refund of ₹1470 Not Credited to Bank Account – MakeMyTrip/Simpl Issue
Dear Support Team,
I am writing to escalate my unresolved refund issue. On October 12, 2025, I received a refund of ₹1470 from MakeMyTrip to my Simpl account. Since my Simpl account was not working, I selected the option to refund the amount to my source bank account. However, the amount has not been credited yet.
Please investigate and provide a clear update within 48 hours. The repeated lack of response is causing inconvenience and financial stress.
Transaction Details:
Refund Amount: ₹1470
Refund Date: October 12, 2025
Refund Source: MakeMyTrip → Simpl → Source Bank Account
Regards,
Saurabh Singh
Applicable Legal Framework
| Authority / Regulation | Purpose |
|---|---|
| Consumer Protection Act, 2019 | Protects against refund delays and service negligence |
| RBI Ombudsman Scheme | Redress mechanism for digital payment issues |
| E-commerce Rules, 2020 | Mandates timely and transparent refunds |
| IT Act, 2000 | Covers electronic transaction disputes |
Q&A Section
Q1. Who filed the complaint?
A1. Saurabh Singh, a web developer and BTech graduate (2023).
Q2. What is the issue?
A2. Refund of ₹1470 from MakeMyTrip not credited to source bank account.
Q3. When was the refund initiated?
A3. October 12, 2025.
Q4. Which companies are involved?
A4. MakeMyTrip and Simpl.
Q5. What was the refund source?
A5. MakeMyTrip transferred refund to Simpl.
Q6. Why did the issue occur?
A6. Simpl account malfunctioned, and refund-to-source process failed.
Q7. What actions has the complainant taken?
A7. Sent multiple emails and messages to both companies.
Q8. Has either company responded?
A8. No response has been received so far.
Q9. What is the refund amount?
A9. ₹1470.
Q10. Which laws protect the consumer here?
A10. Consumer Protection Act, 2019 and RBI Ombudsman guidelines.
Q11. How long has the issue been pending?
A11. Since October 12, 2025.
Q12. Where can a complaint be filed online?
A12. consumerhelpline.gov.in.
Q13. What email can Simpl users contact for refunds?
A13. help@getsimpl.com.
Q14. What is MakeMyTrip’s customer care email?
A14. service@makemytrip.com.
Q15. Can this be escalated to RBI?
A15. Yes, under the RBI Integrated Ombudsman Scheme.
Q16. What documents are required for escalation?
A16. Transaction ID, refund confirmation, email trail, and screenshots.
Q17. What category does this fall under legally?
A17. Deficiency in service and refund delay.
Q18. What platform verified this complaint?
A18. Choice4Voice.com.
Q19. What should MakeMyTrip do next?
A19. Immediately confirm refund transfer status with Simpl and resolve the issue.
Q20. How can others report similar issues?
A20. Visit Choice4Voice.com and submit their complaint for verification and publication.
