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Submit your complaint →This article covers a detailed complaint by Aman Jain regarding MakeMyTrip’s failed booking transactions that allegedly blocked nearly ₹4 lakh across multiple cards. Despite bank authorisation, the customer claims MakeMyTrip has neither released the funds nor provided a resolution. The issue includes failed bookings, fare-lock charges, EMI activation on failed transactions, delayed refunds, and lack of proper support. Published by Choice4Voice.com to increase transparency, visibility, and accountability.
Complaint Summary Table
| Particulars | Details |
|---|---|
| Complainant Name | Aman Jain |
| Platform | MakeMyTrip |
| Bank Involved | HDFC Bank (authorisation confirmed) |
| Issue | Failed bookings, funds blocked, EMI activated on failed attempts |
| Amount Blocked | Nearly ₹4,00,000 |
| Attempts | Four failed booking attempts + fare-lock fee |
| Duration Blocked | More than 7 days (as per statement) |
| Impact | Funds unavailable, travel disruption, financial stress |
| Current Status | Awaiting refund clarity and EMI reversal |
| Desired Resolution | Written confirmation of refunds, EMI cancellation, senior-level escalation |
Full Story: Customer Claims MakeMyTrip Blocked Nearly ₹4 Lakh With No Refund Timeline
Aman Jain, a Senior Design Manager at a reputed global fashion brand, has brought forward a serious grievance involving MakeMyTrip during a high traffic sale period. According to his statement, repeated booking failures and a fare-lock charge resulted in nearly ₹4 lakh being blocked on his cards for more than a week.
Multiple Payments, Zero Confirmations
Aman attempted multiple flight bookings during MakeMyTrip’s sale. Despite all payments being authorised by HDFC Bank, MakeMyTrip was unable to confirm any bookings.
The complainant reported:
- Four failed payment attempts
- One fare-lock charge successfully processed
- All amounts were held by the platform without refunds being released
Unwanted EMIs Activated
In a more troubling development, EMI plans were activated on failed transactions, leading to unnecessary financial burden.
Support Response: Delays and No Timeline
The complainant alleges:
- Long waiting periods
- Repetitive automated replies
- No escalation despite promises
- No written confirmation of refund initiation
Financial and Personal Impact
Due to blocked funds:
- Peak-season travel plans were disrupted
- Hotel reservations could not be secured
- Emotional and financial stress increased
- EMI charges added additional burden
The complainant is seeking:
- Immediate written confirmation of refunds
- Reversal of EMI activations
- Escalation to a senior resolution officer
- Clear, binding timeline for resolution
How Choice4Voice.com Works
Choice4Voice.com highlights genuine consumer grievances to bring public attention, ensure accountability, and push brands toward timely resolution.
If companies remain unresponsive, our legal associates guide the complainant on further formal actions including regulatory escalation and dispute filing.
Legal Case Can Be Filed
Based on the complaint, the following legal angles may apply:
1. RBI Guidelines Violation (Failed Transactions)
If funds are not reversed within the mandated timeline, the platform may be in violation of:
- RBI circular on chargeback and failed payment reversals
- UPI/Payment Gateway refund timelines
2. Consumer Protection Act, 2019
Grounds:
- Deficiency in service
- Unfair trade practice
- Financial loss due to blocked funds
- Mental harassment
3. Chargeback / Dispute with Bank
Applicable for:
- Failed transactions
- EMI activation without successful purchase
4. IT Rules & E-Commerce Guidelines
If the platform fails to:
- Provide clear refund timelines
- Offer transparent communication
- Escalate issues properly
5. Legal Notice for Financial Loss
If refunds are excessively delayed causing measurable financial impact.
How Choice4Voice.com Can Help With Each Legal Route
RBI Refund Delay Complaint
We assist with:
- Drafting the complaint
- Correct reference to RBI guidelines
- Filing through bank nodal officer
Consumer Court Filing
We support:
- Documentation preparation
- Chronological evidence
- Step-by-step filing guide
Chargeback Process
We assist the complainant in:
- Preparing chargeback request
- Listing reason codes
- Submitting all proofs
Legal Notice
Our legal collaborators prepare:
- Professionally drafted notice
- Coverage of financial and mental stress
- Submission to platform compliance team
Step by Step Guide to File a Complaint Against MakeMyTrip
Step 1: Gather Evidence
- Payment screenshots
- Bank SMS/e-mails
- Failed booking IDs
- Fare-lock proof
- Support chats/e-mails
Step 2: Raise Official Escalation to MakeMyTrip
Submit a written escalation requesting:
- Refund timelines
- EMI reversal
- Senior-level callback
Step 3: File Chargeback (If Refund Not Received)
Submit to HDFC Bank with:
- Transaction details
- MakeMyTrip failure confirmation
- Reason code “Services Not Provided”
Step 4: RBI Ombudsman Complaint (If Bank Fails)
Applicable only if bank delays reversal.
Step 5: Consumer Forum Filing
Claim compensation for:
- Financial loss
- Mental harassment
- Excessive delay
Pre-Drafted Templates
1. Chargeback Email Template
Subject: Chargeback Request for Failed MakeMyTrip Transactions
This is to request a chargeback for multiple transactions authorised through my card but failed at the merchant’s end. Despite confirmation from the bank, the merchant has not processed the refund.
Kindly initiate the dispute under “Services Not Provided”.
2. Consumer Court Complaint Template
Subject: Complaint Under Consumer Protection Act for Failed Refunds
MakeMyTrip failed to confirm bookings despite receiving authorised payments. Nearly ₹4 lakh remains blocked and EMIs were activated for failed attempts. I seek immediate refund, EMI reversal, and compensation for financial distress.
Author Section
Aman Jain is a Senior Design Manager associated with global fashion brands Calvin Klein and Tommy Hilfiger. His role involves creative leadership and design direction across high-value projects. His experience reflects how even senior professionals face challenges when digital travel platforms fail to ensure timely refunds and proper customer support.
Frequently Asked Questions
1. How long should MakeMyTrip take to refund failed transactions?
Refunds should typically reflect within 5–7 working days depending on the payment method.
2. What if money is deducted but booking fails?
You should immediately contact both the bank and the platform with transaction proof.
3. Are EMIs allowed on failed transactions?
No. EMI should apply only when a transaction is successful.
4. Can blocked funds for failed bookings be reversed faster?
Yes, through chargeback or merchant escalation.
5. Does RBI have guidelines for failed payment reversal?
Yes. RBI mandates timely reversals for all failed transactions.
6. Can I file a legal case if MakeMyTrip delays refund?
Yes, under Consumer Protection Act for deficiency in service.
7. Can EMI be reversed on failed transactions?
Yes, through bank dispute and merchant coordination.
8. What documents are needed for a chargeback?
Transaction ID, screenshots, bank statements, merchant failure proof.
9. What is a fare-lock fee on MakeMyTrip?
A fee that temporarily holds airfare — refundable based on terms.
10. Why do booking failures happen during a sale?
High traffic may cause payment processing or inventory synchronization issues.
11. Can MakeMyTrip decline escalation requests?
They must provide a proper escalation route as per e-commerce guidelines.
12. What if MakeMyTrip support does not respond?
You can escalate through written complaint and then regulatory channels.
13. Are blocked funds the same as refunds?
No. Blocked funds are held temporarily; refund credit happens after release.
14. How do I track MakeMyTrip refund?
Via the app’s refund tracker and bank statement.
15. Can multiple failed attempts block large amounts?
Yes, each authorisation reduces available credit until reversed.
16. Can travel plans be compensated due to delays?
Yes, in consumer court if financial or planning loss is proven.
17. Can I dispute the transaction even after 7 days?
Yes, typically within 90–120 days depending on the card issuer.
18. Why does MakeMyTrip delay refunds?
Reasons may include backend reconciliation issues or payment gateway delays.
19. What if the bank says authorisation is successful but MMT says failed?
This mismatch qualifies for chargeback.
20. Can Choice4Voice.com help escalate the complaint publicly?
Yes, through publication and structured legal guidance.
21. Can blocked funds affect credit limit?
Yes, until released, your available limit remains reduced.
