Dhanush N reports severe negligence by MakeMyTrip for a bus booking from Ayodhya to Hyderabad, leaving him and 4 others stranded. Legal action filed after months of unresolved refund.
Complaint Summary : MakeMyTrip Fails Customer During Ayodhya–Hyderabad Bus Trip – Dhanush N Files Legal Case
| Details | Information |
|---|---|
| Complainant Name | Dhanush N |
| Not disclosed | |
| Company/Brand | MakeMyTrip |
| Complaint Type | Refund Denial / Negligence in Travel Services |
| Product/Service | Bus Ticket Booking |
| Booking Details | Ayodhya → Hyderabad, 5 passengers, ₹33,514.36, scheduled 6:30 PM |
| Issue Description | Bus never arrived, customer stranded for hours, unresponsive support, refund not processed |
| Duration of Issue | February–Present (Several months) |
| Company’s Response | Unresponsive; No refund issued |
| Complaint Source | LinkedIn (public post by complainant) |
Full Write-Up
Dhanush N, Founder & CEO at Learnixit, faced an alarming incident with MakeMyTrip during a bus booking from Ayodhya to Hyderabad in February.
Despite paying ₹33,514.36 for five passengers and receiving confirmed booking details, the bus never arrived at the scheduled 6:30 PM pickup. Dhanush and his companions reached the point 30 minutes early and waited until 11 PM with no response from the bus driver or MakeMyTrip’s customer support.
The situation worsened when:
- Customer care provided no real assistance, merely stating “we are trying to reach the driver.”
- At 11:30 PM, MakeMyTrip advised to “check for alternatives,” leaving the travelers with no viable options for two days.
- Eventually, they were forced to travel incrementally via local transport from Prayagraj → Nagarpur → Karnataka border → Bengaluru, exhausting safety, time, and resources.
Following the ordeal, Dhanush N pursued a refund, contacting multiple representatives and even visiting the MakeMyTrip office, but received no resolution.
After months of negligence, he filed a legal case against MakeMyTrip to demand justice, highlighting systemic issues in customer service accountability.
How Choice4Voice.com Can Help
At Choice4Voice.com, we empower consumers to take action against companies that deny services or fail to resolve disputes:
- Public Exposure: Publishing verified complaints to pressure companies.
- Step-by-Step Legal Guidance: Templates for filing consumer complaints, contacting travel authorities, and approaching District Consumer Forums.
- Case Monitoring: Tracking progress of complaints for accountability.
- Expert Advice: Guidance on compensation and refunds in cases of negligence.
Solutions
- Immediate refund of ₹33,514.36.
- Compensation for mental stress, travel disruption, and financial loss.
- Assurance from MakeMyTrip to improve real-time customer support.
Legal Options & Departments
| Legal Case | How Choice4Voice.com Helps | Department / Authority | Contact Details |
|---|---|---|---|
| Consumer Complaint | Drafting & filing complaint with full evidence | District Consumer Disputes Redressal Forum | Contact local district forum |
| Refund / Service Deficiency | Step-by-step filing guide | Ministry of Consumer Affairs | consumerhelpline@nic.in |
| Cyber Complaint (Online Booking Fraud) | Guidance to file FIR / cyber complaint | Cybercrime Portal (Govt.) | https://cybercrime.gov.in |
| Escalation to Travel Authority | Filing grievance against travel platforms | Ministry of Tourism / State Travel Regulatory Authority | tourism@gov.in |
Brand Background – MakeMyTrip
- Founded: 2000
- Industry: Online Travel Booking & Aggregation
- Services: Flights, Hotels, Bus, and Holiday Packages
- Headquarters: Gurugram, Haryana, India
- Customer Care: 0124-617-6176, support@makemytrip.com
History & Issue: MakeMyTrip has grown to be India’s leading online travel platform. However, incidents like Dhanush N’s complaint reveal gaps in service accountability during high-demand periods, such as festivals and Mahakumbh.
Q&A – Commonly Searched Questions
Q1: What happened in Dhanush N’s MakeMyTrip bus booking?
A: The bus never arrived, leaving five passengers stranded overnight, with unresponsive support.
Q2: How long did Dhanush wait at the pickup point?
A: From 6 PM to after 11 PM, with no bus and no proper assistance.
Q3: Did MakeMyTrip offer any alternatives?
A: Only vague suggestions; no practical solution or refund.
Q4: How much money was involved?
A: ₹33,514.36 for five passengers.
Q5: Can I file a complaint if MakeMyTrip doesn’t refund?
A: Yes, through District Consumer Forum, Ministry of Consumer Affairs, or cyber grievance portals.
Q6: How does Choice4Voice.com help in such complaints?
A: By publishing verified complaints, providing templates, and offering step-by-step legal guidance.
Q7: What legal recourse is available for travel negligence?
A: Consumer forum claims, cyber complaints, and Ministry of Tourism escalation.
Q8: Can MakeMyTrip be fined for service deficiency?
A: Yes, consumer forums can order refunds plus compensation for distress.
Q9: How long does a consumer forum complaint take?
A: Typically 3–6 months at district level, depending on case complexity.
Q10: Is MakeMyTrip responsible for bus operator negligence?
A: Yes, as the platform coordinates bookings, they are accountable for service delivery.
Q11: Can I claim mental stress compensation?
A: Yes, consumer courts often award damages for mental agony.
Q12: Can Choice4Voice.com escalate unresolved refunds?
A: Yes, by amplifying complaints publicly and guiding legal filing.
Q13: What is the fastest way to claim refunds from MakeMyTrip?
A: Through formal consumer complaint submission and documentation of all communications.
Q14: Does visiting MakeMyTrip office help?
A: Often not; legal escalation is more effective.
Q15: Can social media influence MakeMyTrip response?
A: Yes, public pressure can accelerate resolution.
Q16: Are online travel platforms legally accountable for such failures?
A: Yes, under the Consumer Protection Act 2019.
Q17: Can Choice4Voice.com guide me to file a cyber complaint?
A: Yes, we provide FIR templates for online booking issues.
Q18: What evidence is needed for filing a complaint?
A: Booking confirmation, receipts, chat/call logs, and screenshots.
Q19: Can multiple passengers file together?
A: Yes, a joint consumer complaint can be submitted.
Q20: How does Choice4Voice.com ensure resolution?
A: By publishing verified cases and connecting consumers with the right authorities.
✅ Author: Dhanush N (via LinkedIn complaint)
✅ Platform: Choice4Voice.com
