Bidesh Mukherjee files complaint against MakeMyTrip after booking 2 rooms in Mexico City. Hotel claims only 1 room was paid for, leaving the customer facing threats from hotel staff. Despite repeated follow-ups, MakeMyTrip failed to resolve the payment issue for over 5 days.
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Customer Name: Bidesh Mukherjee
Email: ge*****@gmail.com
WhatsApp: 98*****20
Complaint Type: Service not delivered
Company/Brand: MakeMyTrip
Product/Service: I booked 2 rooms using Makemytrip in Mexico City. The booking was confirmed and the hotel also confirmed that they have received the booking. But on checking in, the hotel told me that they have not received the payment for 2 rooms and only 1 room payment ha sbeen received. They were still kind enough to allow me to check in. Now it has been 5 days and still MakeMyTrip has not made the payment. Now the hotel is threatening me that they will not allow me to enter the room or leave the hotel if I don’t pay up. MaleMytrip has been telling me for the last 36 hours that they will look into it. My return flight is tomorrow and I dont know what to do
Order No / Service No: NH22041425553910
Issue Description: I booked 2 rooms using Makemytrip in Mexico City. The booking was confirmed and the hotel also confirmed that they have received the booking. But on checking in, the hotel told me that they have not received the payment for 2 rooms and only 1 room payment ha sbeen received. They were still kind enough to allow me to check in. Now it has been 5 days and still MakeMyTrip has not made the payment. Now the hotel is threatening me that they will not allow me to enter the room or leave the hotel if I don’t pay up. MaleMytrip has been telling me for the last 36 hours that they will look into it. My return flight is tomorrow and I dont know what to do
Date of Incident: 8/30/2025
Company’s Response: Yes, I have contacted the company and they have been looking into it for the last 6 days with no updates.
Additional Comments:
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