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Submit your complaint →Ravi Mishra raised a complaint against MakeMyTrip after a farmhouse booking glitch led to financial loss and contradictory responses. His ₹11,964 refund is still pending. Read the full case, legal remedies, and how Choice4Voice.com helps consumers fight unfair practices.
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Customer Complaint Against MakeMyTrip
Complaint Summary Table
| Details | Information |
|---|---|
| Complainant Name | Ravi Mishra |
| Profession | Admin & Operations Professional |
| Company Involved | MakeMyTrip |
| Booking Type | Farmhouse Stay for 4 People |
| Booking Issue | System glitch – confirmed booking only for 2 guests |
| Amount Paid | ₹11,964 |
| Compensation Offered | ₹3000 gift card + 25% refund |
| Refund Status | Pending (stay never availed) |
| Complaint Type | Booking Error / Refund Not Issued / Consumer Harassment |
| Other Platforms Involved | X (Twitter) – Account Suspended After Raising Issue |
| Original Post | [LinkedIn Post URL] |
About the Complainant
Ravi Mishra, an experienced professional with 4+ years in Administration and Operations, publicly raised his complaint on LinkedIn after suffering both financial loss and unfair treatment by MakeMyTrip (MMT).
Complaint Details
What Happened
- Ravi Mishra booked a farmhouse stay for 4 people via MakeMyTrip.
- Due to what appears to be an MMT system glitch, the booking was confirmed only for 2 people.
- Attempts to modify the booking failed:
- First, the app allowed only 3 guests.
- Later, it showed “sold out” errors despite the farmhouse having a capacity of 25 guests.
Key Point
The price for 2 guests and 4 guests was the same, yet Ravi Mishra was penalized for MMT’s glitch.
Mishandling by MakeMyTrip
- MMT claimed that the host decides the rules, shifting blame.
- The host, however, told him that outside of MMT, he could bring as many guests as he wanted.
- For days, both parties deflected responsibility, ruining his trip.
- MMT even gave contradictory statements:
- First saying booking was for 2 guests.
- Later, absurdly saying booking was for 15 guests.
- Multiple calls with MMT showed staff failing to connect with the host while stalling the case.
What Was Offered
- ₹3000 gift card (not equal to the amount paid).
- Later, a 25% refund was suggested.
- However, Ravi Mishra’s ₹11,964 remains stuck for a stay he never availed.
Suspension of X Account
After sharing his grievance and evidence on X (Twitter):
- His account was suddenly suspended for “inauthentic activity.”
- On appealing, the system said the account was not suspended, creating a contradiction.
- His only activity on X apart from this complaint was posting cricket match threads.
This raises concerns about platform accountability and possible silencing of genuine consumer voices.
Brand Involved: MakeMyTrip
- Company Name: MakeMyTrip Pvt. Ltd.
- Industry: Travel & Hospitality (Online Booking)
- Allegations:
- Booking glitches
- Deflecting responsibility between host and platform
- Unfair handling of refund requests
- Offering partial compensation instead of full refund
Legal Remedies for Consumers
Consumers facing issues like unfair bookings, glitches, or refund denials have the following options:
- National Consumer Helpline (NCH): Register a complaint via 1800-11-4000 or online.
- Consumer Court: File a case under the Consumer Protection Act, 2019 for refund and compensation.
- Escalate to MMT’s Nodal & Appellate Officers: As per company grievance policy.
- Social Media Escalation: Genuine grievances can be raised on LinkedIn and public forums (as Ravi did).
- Legal Notice: Through a consumer lawyer demanding full refund with damages.
How Choice4Voice.com Helps Consumers
At Choice4Voice.com, we ensure that genuine consumer grievances are not ignored.
- We feature real complaints like Ravi Mishra’s to give visibility and pressure companies to act.
- We help consumers get refunds, replacements, or compensation faster by amplifying their voice.
- Our platform is designed to hold companies accountable and protect consumer rights.
👉 Submit your complaint here: https://choice4voice.com/submit-your-complaint/
Frequently Asked Questions (FAQs)
1. How do I file a complaint against MakeMyTrip for a refund?
You can file through their customer support, Nodal officer, or escalate to Consumer Court.
2. Can MakeMyTrip deny a refund due to a system glitch?
No, customers are entitled to a full refund if booking errors are not their fault.
3. What is the refund policy of MakeMyTrip?
It depends on booking type, but refunds are mandatory in case of booking failure or glitches.
4. How long does MakeMyTrip take to process refunds?
Generally 7–14 days, but delays are common as seen in consumer complaints.
5. What should I do if MakeMyTrip offers only partial refund?
You can escalate to consumer authorities and demand a full refund.
6. Can I take legal action against MakeMyTrip?
Yes, you can approach Consumer Court for refund and damages.
7. What evidence is required to file a case against MMT?
Booking ID, payment receipt, communication records, and screenshots of errors.
8. Is it common for MakeMyTrip to face booking glitch complaints?
Yes, multiple consumers have reported similar technical and refund issues online.
9. Can I claim compensation for mental stress due to travel booking errors?
Yes, Consumer Court allows compensation for harassment and inconvenience.
10. Does the host or MakeMyTrip bear responsibility in such cases?
Both share responsibility, but MakeMyTrip as the platform is accountable to the customer.
11. Can gift cards be forced as compensation instead of cash refunds?
No, customers have the right to demand refund in original payment mode.
12. What is the role of Consumer Protection Act, 2019 in such cases?
It protects buyers against unfair trade practices, glitches, and refund denials.
13. How to escalate a MakeMyTrip complaint online?
Via NCH portal, LinkedIn, or directly on Consumer Court platforms.
14. Can MakeMyTrip ban accounts that raise complaints?
No, doing so would violate consumer rights and could invite legal action.
15. How to check refund status on MakeMyTrip?
Login to your account and track refunds in the booking section.
16. Is ₹11,964 refundable if the stay was never availed?
Yes, the full amount should be refunded since services were not rendered.
17. What to do if MakeMyTrip blames the host for booking errors?
Escalate to Consumer Court since the contract is with MMT, not the host.
18. Can MakeMyTrip system glitches be challenged legally?
Yes, glitches cannot justify withholding refunds.
19. How to ensure faster resolution of refund disputes?
Publish your case on consumer platforms like Choice4Voice.com for visibility.
20. Why should I raise my complaint on Choice4Voice.com?
Because it ensures your issue gains public attention, pushing companies to resolve faster.
Final Words
The case of Ravi Mishra vs MakeMyTrip highlights how technical glitches, poor handling, and delayed refunds can severely affect customers. With ₹11,964 stuck and contradictory responses, this case raises serious questions about accountability and consumer rights.
At Choice4Voice.com, we amplify such issues so companies cannot ignore them. If you are facing similar problems, submit your complaint today and let us help you fight back.
👉 Team – Choice4Voice.com
