Mohammed Ahed Siddique shares his disappointing experience with MakeMyTrip, highlighting unfair support practices and lack of international customer assistance. Read the full complaint on Choice4Voice.com
Complaint Summary : MakeMyTrip Complaint by Mohammed Ahed Siddique – Unfair Support & Poor Service
| Complainant Name | Mohammed Ahed Siddique |
|---|---|
| Company | MakeMyTrip |
| Issue Type | Customer Support Failure |
| Main Concerns | Unfair proof requirement, lack of international support |
| Location | Jeddah, Saudi Arabia |
| Platform Posted | |
| Original Post URL | (LinkedIn Post URL) |
Full Complaint Write-Up
A recent customer experience has raised serious concerns regarding MakeMyTrip’s customer service standards.
Mohammed Ahed Siddique, a Tracing Specialist at Jeddah International Airport, shared his frustration after facing issues with his booking. When he reached out for assistance, MakeMyTrip’s support team asked him to provide a screenshot or screen recording of the booking process to validate his concern.
This expectation shocked him, as no customer normally records their booking journey. He questioned whether the company should include a clear disclaimer in the app if such evidence is mandatory, otherwise it remains an unfair and impractical demand.
Additionally, Mohammed highlighted another major concern despite repeatedly informing MakeMyTrip that his registered number is a KSA (Saudi Arabia) number, the support team kept trying to contact him via non-functional domestic routes and then blamed “all lines busy.” He stressed that a leading travel brand should at least have proper outbound international support to serve global customers effectively.
In his words, MakeMyTrip appears to be investing heavily in marketing while failing to provide basic customer service and support infrastructure. He called this practice “world-class advertising but third-class service.”
This incident has sparked a debate about whether travel platforms should hold customers responsible for keeping proof of bookings in such unusual ways.
Key Issues Highlighted
- Unreasonable Support Demand: Asking customers to record their booking process.
- Lack of International Support: No proper outbound calling system for foreign numbers.
- Customer Frustration: Delay in resolution and repeated miscommunication.
- Brand Reputation at Risk: Negative word-of-mouth from dissatisfied customers.
How Choice4Voice.com Can Help
At Choice4Voice.com, we believe customer concerns like these deserve urgent attention. By featuring such complaints on our platform, we ensure companies are held accountable and customers receive fair treatment.
If you are facing a similar issue with MakeMyTrip or any other travel platform, you can:
- Write a LinkedIn post and tag our official page Choice4Voice.com
- Or directly submit your complaint here: Submit Your Complaint
Our team will review your case and feature it on our website for better visibility and faster resolution.
Frequently Asked Questions (FAQs)
Q1. What was the main issue raised by Mohammed Ahed Siddique against MakeMyTrip?
He was asked to provide screen recordings/screenshots of the booking process, which he felt was unreasonable and unfair.
Q2. Why did he call MakeMyTrip’s service disappointing?
Because despite informing them that he used a Saudi Arabia number, the support team failed to provide proper international assistance.
Q3. Is it common for travel platforms to demand booking recordings as proof?
No, it is highly unusual and impractical for customers to record their entire booking process.
Q4. How did the complainant describe MakeMyTrip’s service?
He described it as “world-class advertising but third-class service.”
Q5. What can MakeMyTrip do to improve customer experience?
They should add disclaimers if proof is needed, strengthen their international support, and resolve concerns without burdening customers.
Q6. Why is international customer support important for travel companies?
Because global travelers often use their services, and lack of international support can severely damage trust.
Q7. How does Choice4Voice.com help in such cases?
We highlight genuine consumer complaints publicly, giving them wider reach and pushing companies to respond responsibly.
Q8. Can customers submit complaints directly on Choice4Voice.com?
Yes, through the Submit Your Complaint page.
Q9. Will Choice4Voice.com feature complaints from international users too?
Yes, we feature both domestic and international complaints.
Q10. What happens after a complaint is published on Choice4Voice.com?
The case gains visibility, pressuring companies to resolve the matter quickly.
Q11. Is recording the booking process a fair expectation from customers?
Most consumers consider it unfair and impractical.
Q12. How can customers protect themselves in case of disputes with travel platforms?
Keep confirmation emails, booking IDs, payment proofs, and communication records.
Q13. What is the reputation risk for MakeMyTrip in this case?
Public complaints like these can reduce customer trust and damage their credibility.
Q14. What alternative support systems should MakeMyTrip provide?
Dedicated international helplines, 24/7 multilingual support, and AI-driven complaint tracking.
Q15. Why is it important for big brands to handle small complaints seriously?
Even minor issues, if ignored, can go viral and damage reputation at scale.
Q16. How can consumers escalate complaints if not resolved?
They can approach consumer forums, regulatory authorities, or highlight them through advocacy platforms like Choice4Voice.com.
Q17. Is MakeMyTrip the only company facing such complaints?
No, several travel platforms receive customer service complaints, but each case must be addressed individually.
Q18. Can MakeMyTrip legally deny resolution without proof like screenshots?
It depends on policy, but fairness and customer rights should be prioritized.
Q19. What should MakeMyTrip do immediately in this case?
Resolve Mohammed’s concern, apologize publicly, and improve internal processes.
Q20. How does public sharing on LinkedIn help in such cases?
It amplifies visibility, creates accountability, and pushes companies to act faster.
