Shivam Mishra exposes MakeMyTrip for misleading hotel booking in Vrindavan. Choice4Voice.com highlights his fraud complaint, urging consumers facing similar issues to submit complaints for visibility and accountability.
Complaint Summary Table : MakeMyTrip Complaint by Shivam Mishra | Consumer Case on Choice4Voice.com
| Field | Details |
|---|---|
| Complainant | Shivam Mishra |
| Company Involved | MakeMyTrip (MMT) |
| Booking ID | NH91084423784134 |
| PNR | 0154714553 |
| Nature of Complaint | Misleading hotel listing, unhygienic conditions, no customer support |
| Location | Vrindavan, Uttar Pradesh (Hotel near ISKCON Temple) |
| Loss/Inconvenience | Paid premium price but received poor accommodation and no service response |
| Original Source | LinkedIn Post by Shivam Mishra |
About the Complainant – Shivam Mishra
Shivam Mishra, a professional active on LinkedIn, publicly shared his experience with MakeMyTrip’s deceptive hotel booking practices. His case highlights how even well-known travel platforms can mislead customers with false promises.
He booked a premium hotel near the ISKCON Temple in Vrindavan for Janmashtami celebrations but ended up with:
- Dirty, unhygienic room conditions
- Sticky floors and collapsing walls
- Noise disturbances near the reception
- No customer support despite repeated follow-ups
This experience left him feeling cheated, distressed, and financially exploited.
Brand Under Complaint – MakeMyTrip (MMT)
MakeMyTrip is a leading Indian travel portal, but it faces increasing criticism from consumers.
Common complaints against MMT include:
- Misrepresentation of hotels and amenities
- Last-minute cancellations without refunds
- Poor grievance redressal mechanisms
- No accountability for fraudulent partner properties
In Shivam’s case, despite paying premium charges, he received substandard services and MakeMyTrip’s customer care failed to respond effectively.
Case Details
The Incident
On 15 August 2025, Shivam booked through MMT, expecting a comfortable stay. Instead, he encountered extremely poor conditions:
- The room was unclean and lacked basic hygiene.
- The manager rudely dismissed complaints saying: “Room me bed to hain, kami kya hai? Nahi chahiye to dusra dekh lijiye.”
- Due to festive rush, there were no alternate hotels available.
Customer Care Failure
MMT’s customer support promised to resolve the issue within 24 hours but never followed up, leaving the consumer helpless.
Impact
- Financial loss due to overpriced booking
- Emotional stress during an important festival visit
- Complete loss of trust in the travel brand
Choice4Voice.com’s Role
At Choice4Voice.com, our goal is to ensure consumer voices like Shivam Mishra’s are not ignored.
We:
- Publish genuine consumer complaints on our platform
- Share cases on LinkedIn to maximize visibility
- Build pressure on brands to take accountability
👉 If you are facing similar problems with MakeMyTrip or any other company:
- Post your issue on LinkedIn and tag the official Choice4Voice.com page for amplification
- Or submit your complaint directly at: Submit Complaint Form
Your voice matters. Together, we can hold brands accountable.
Q&A
Q1: What was Shivam Mishra’s complaint against MakeMyTrip?
A: He reported misrepresentation of hotel booking, unhygienic rooms, and no customer service support.
Q2: What was the Booking ID mentioned in the complaint?
A: NH91084423784134.
Q3: Where did the incident occur?
A: Vrindavan, Uttar Pradesh, near ISKCON Temple.
Q4: Did MakeMyTrip provide a refund?
A: No, the issue remained unresolved despite multiple follow-ups.
Q5: How did the hotel manager respond?
A: The manager dismissively said the room had a bed, so there was no problem.
Q6: What challenges did the complainant face?
A: Financial loss, poor stay experience, and stress.
Q7: Are such complaints common against MakeMyTrip?
A: Yes, many customers have reported misrepresentation and poor service.
Q8: What is Choice4Voice.com?
A: A consumer advocacy platform highlighting genuine complaints ignored by companies.
Q9: Can customers raise complaints about MakeMyTrip on Choice4Voice.com?
A: Yes, they can directly submit complaints on the website.
Q10: How does Choice4Voice.com create awareness?
A: By publishing cases online and amplifying them on LinkedIn.
Q11: Is it free to post complaints on Choice4Voice.com?
A: Yes, it’s a free service for consumers.
Q12: Why should consumers tag Choice4Voice.com on LinkedIn?
A: To ensure their complaints reach a larger audience and pressure companies.
Q13: What industries does Choice4Voice.com cover?
A: Banking, telecom, travel, e-commerce, logistics, and more.
Q14: Does public complaint posting help?
A: Yes, it creates accountability and forces companies to act.
Q15: What is the consumer takeaway from Shivam Mishra’s case?
A: Even trusted brands like MakeMyTrip can mislead, so vigilance is crucial.
Q16: How can other victims of MakeMyTrip fraud act?
A: By submitting their complaints on Choice4Voice.com for visibility.
Q17: How quickly are complaints published?
A: Genuine complaints are published promptly after verification.
Q18: Does Choice4Voice.com intervene directly with companies?
A: No, but it amplifies cases to pressure companies into resolving them.
Q19: Why is MakeMyTrip losing consumer trust?
A: Due to poor grievance handling and misleading listings.
Q20: What should consumers do if ignored by MakeMyTrip?
A: Submit their complaint at Choice4Voice.com
