Sujoy Das, a seasoned Customer Service & Quality Head, raises serious concerns on LinkedIn about MakeMyTrip’s premium support failing to resolve his hotel payment issue, despite spending over 2.5 hours on calls.
Complaint Overview
| Complainant Name | Sujoy Das |
|---|---|
| LinkedIn Profile | View Original Post |
| Designation | Customer Service Training & Quality Head |
| Complaint Against | MakeMyTrip |
| Service Involved | Black Premium Helpline (Customer Support), Gift Card Usage |
| Amount Involved | ₹9,000 |
| Date of Incident | 1 Day Ago (As per LinkedIn Post) |
Summary of the Complaint
Sujoy Das, a verified LinkedIn user and a professional heading customer service operations, took to LinkedIn to raise his voice against MakeMyTrip’s Black Premium support. His frustration stemmed from:
- Spending 2 hours 30 minutes with customer care without any proper resolution.
- Multiple call disconnections from the helpline.
- Being misguided by an advisor named Deepak, who confirmed that gift cards can be used for payment.
- After buying a ₹9,000 gift card, the system did not allow the payment.
- Repeated calls post 8:30 PM were disconnected without support.
- No assistance or compensation was offered despite the inconvenience.
Key Issues Highlighted
1. Miscommunication by Customer Support
The frontline agent assured Sujoy that gift cards were eligible for payment. Based on this information, he purchased one. However, the transaction failed, and support vanished.
2. Black Premium Helpline Fails Expectations
Despite being a premium customer support line, Sujoy’s calls were not only disconnected multiple times, but no actionable support was provided over several hours.
3. Monetary Loss and Emotional Stress
Sujoy lost ₹9,000 due to MakeMyTrip’s internal communication gap and is now seeking immediate resolution and compensation for his loss and inconvenience.
Why This Case Matters
Sujoy Das is not just a regular customer. As a Customer Service Training & Quality Head himself, his expectations of professional customer handling are grounded in industry standards. His post reflects a growing concern for many users who face gift card failures, helpline inefficiencies, and lack of accountability from travel service providers.
Common Questions People Ask on Google
❓ What should I do if my MakeMyTrip gift card is not working?
If your MakeMyTrip gift card is not working, first ensure it hasn’t expired and that the balance is sufficient. If issues persist, email MakeMyTrip support with your card number and transaction details. If unresolved, escalate the issue publicly or via platforms like Choice4Voice.com
❓ Can I use MakeMyTrip gift cards for hotel bookings?
Yes, MakeMyTrip gift cards are generally accepted for hotel bookings. However, always verify with customer support before purchasing, and request written confirmation via email or chat transcript to avoid disputes.
❓ How do I contact MakeMyTrip Premium Support?
Premium customers can use the Black Premium Helpline number provided in their app. However, based on multiple user complaints (like this one), resolution might be delayed or inadequate. For faster results, consider raising your issue on LinkedIn or submitting to Choice4Voice.com.
❓ What to do if MakeMyTrip disconnects customer care calls?
Record all attempts (time/date/agent names if possible). If the issue persists, post publicly on LinkedIn and tag MakeMyTrip officials. You can also file a complaint on grievance redressal platforms to ensure visibility.
What Sujoy Das Wants
- Full refund of ₹9,000 spent on the gift card.
- Official apology and explanation from MakeMyTrip for misleading advice.
- Compensation for wasted time and inconvenience.
- Immediate resolution from MakeMyTrip’s leadership team.
Call to Action for MakeMyTrip
MakeMyTrip, you must take this complaint seriously. A customer spent hours, lost money, and was mistreated by your support system. Transparency, accountability, and prompt resolution are non-negotiable when dealing with paying customers—especially premium ones.
Disclaimer
This article is published on behalf of the author based on Sujoy Das’s LinkedIn post. All the information is sourced directly from the author’s public statement. You can view the original post here: Click Here
Choice4Voice.com is a consumer advocacy platform that supports individuals whose complaints are ignored by companies. Our aim is to highlight these issues for faster resolution.
Facing Similar Issues?
If you are also facing unresolved complaints from any company, you can:
- ✅ Submit your complaint via www.choice4voice.com
- ✅ Tag us in your LinkedIn posts and we’ll help highlight your voice publicly
We stand with you when your voice is unheard.
