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Submit your complaint →Air India flight attendant Poonam Kumari alleges MakeMyTrip processed only half of her visa rejection insurance refund despite submitting all required documents. Learn how Choice4Voice.com helps airline crew and travelers fight refund delays, file legal complaints with IRDAI, Consumer Forum, and RBI, and recover full dues from travel portals. Complete filing guide and templates included.
Complaint Summary : MakeMyTrip Fails to Process Full Visa Rejection Insurance Refund – Poonam Kumari’s Complaint
| Details | Information |
|---|---|
| Complainant Name | Poonam Kumari |
| Not disclosed | |
| Company/Brand | MakeMyTrip |
| Product/Service | International Flight Booking with Visa Rejection Insurance |
| Booking ID | NN7AG5V554879785744 |
| PNR | EQ3475 |
| Complaint Type | Partial Refund / Visa Rejection Insurance Claim Delay |
| Date of Incident | September 2025 |
| LinkedIn Source | Original Post by Poonam Kumari |
| Status | Unresolved |
| Company Response | Only partial refund processed, no proper clarification provided |
Full Complaint Details
Poonam Kumari, a verified Flight Attendant at Air India Ltd., booked an international flight through MakeMyTrip under Booking ID NN7AG5V554879785744 (PNR: EQ3475), along with visa-rejection insurance coverage.
After her visa application was rejected, she promptly submitted all required documents for a refund claim. However, despite fulfilling all formalities, only half of her insurance claim was refunded by MakeMyTrip.
No proper explanation, clarification, or timeline was shared with her leaving her refund partially unpaid and her trust in MakeMyTrip’s insurance services shaken.
Customer Concerns Raised
- Incomplete Refund Despite Insurance:
MakeMyTrip refunded only half the amount even though visa-rejection insurance was purchased specifically for such situations. - Lack of Transparency:
No written communication or detailed clarification explaining the partial refund was provided. - Service Deficiency:
Despite being a long-time MakeMyTrip user, the complainant faced poor coordination between the insurance partner and MakeMyTrip’s refund team. - Financial and Emotional Distress:
The situation caused monetary loss and unnecessary stress, particularly because the complainant is a flight attendant with Air India who depends on transparent travel solutions.
Complainant Expectations
- Immediate processing of the remaining refund amount.
- Clear written explanation for the partial refund.
- Accountability from MakeMyTrip and its insurance partner for lack of transparency.
- Streamlined process to prevent such customer grievances in the future.
How Choice4Voice.com Can Help
Choice4Voice.com provides comprehensive consumer advocacy and legal support to passengers like Poonam Kumari who face unfair refund practices, incomplete reimbursements, or insurance claim delays from travel portals such as MakeMyTrip.
Here’s how Choice4Voice.com can help in this case:
1. Complaint Amplification and Public Pressure
Choice4Voice.com ensures genuine customer complaints like this reach wider audiences — compelling MakeMyTrip to take immediate corrective action and process pending refunds.
2. Legal Remedies and Applicable Cases
Choice4Voice.com helps users understand and pursue the following legal options for refund disputes:
| Legal Case Type | Where It Can Be Filed | Purpose |
|---|---|---|
| Deficiency in Service | Consumer Forum | For partial or delayed refund and poor handling of claims |
| Unfair Trade Practice | National Consumer Disputes Redressal Commission (NCDRC) | If misleading insurance assurances were made |
| Non-Compliance with Insurance Guidelines | IRDAI (Insurance Regulatory and Development Authority of India) | If the insurer delayed or denied payout without valid reason |
| Payment Settlement Failure | RBI Ombudsman / Banking Ombudsman | For unresolved refund payments or transaction delays |
| Lack of Transparency / Misrepresentation | Ministry of Consumer Affairs | For unethical refund or communication practices |
Choice4Voice.com highlights each complaint before these authorities with pre-drafted templates, submission links, and escalation emails, ensuring maximum impact.
3. Step-by-Step Complaint Filing via Choice4Voice.com
Step 1: Submit your case on Choice4Voice.com with full booking details and refund screenshots.
Step 2: Receive tailored guidance on which department to approach — IRDAI, RBI, or Consumer Forum.
Step 3: Use ready-to-file complaint templates provided by Choice4Voice.com to draft your official submissions.
Step 4: Choice4Voice.com’s support team tracks the case progress and ensures visibility until the refund is processed.
4. Legal Templates Provided by Choice4Voice.com
Choice4Voice.com provides free access to professional complaint templates, including:
- Consumer Forum Complaint for Refund Delay
- Email Template to MakeMyTrip Escalation Team
- Complaint Format for IRDAI Against Insurance Partner
- RBI Grievance Redressal Form for Payment Refunds
Each template includes sample subject lines, complaint body, and escalation contacts to simplify the process for customers.
5. Accountability Through Public Advocacy
By publishing cases like Poonam Kumari’s, Choice4Voice.com creates pressure on large companies like MakeMyTrip to adopt faster refund mechanisms and transparent communication, improving industry accountability.
Complainant Author
Name: Poonam Kumari
Profession: Flight Attendant, Air India Ltd.
Q&A on MakeMyTrip Refund and Visa Rejection Claims
Q1. Can I get a refund from MakeMyTrip after visa rejection?
A1. Yes, if visa-rejection insurance was purchased, a full refund should be processed after document submission.
Q2. How long does MakeMyTrip take to process a visa-rejection refund?
A2. Generally 7–14 business days, though delays can be challenged legally.
Q3. What documents are needed for visa-rejection refund?
A3. Visa refusal letter, passport copy, booking confirmation, and insurance proof.
Q4. Can MakeMyTrip deny part of the refund?
A4. Only if justified under clear policy terms. Otherwise, it is a deficiency in service under consumer law.
Q5. Who regulates such travel insurance policies?
A5. The IRDAI (Insurance Regulatory and Development Authority of India).
Q6. Can I complain directly to IRDAI?
A6. Yes, Choice4Voice.com provides a direct complaint template for IRDAI submissions.
Q7. What if the refund is pending for more than 30 days?
A7. You can escalate via RBI Ombudsman or Consumer Forum.
Q8. Can airline employees also file complaints?
A8. Yes, all customers — including aviation staff — have full consumer rights.
Q9. What if MakeMyTrip blames the insurance company?
A9. Both are jointly responsible; Choice4Voice.com guides on filing against both parties.
Q10. What is “deficiency in service” in consumer law?
A10. Any delay, denial, or incomplete service contrary to the promised terms.
Q11. Can Choice4Voice.com represent my complaint publicly?
A11. Yes, Choice4Voice.com highlights unresolved cases to attract company attention.
Q12. What compensation can I claim?
A12. Refund + interest + compensation for mental agony or inconvenience.
Q13. Is legal help costly?
A13. No, Choice4Voice.com provides free templates and self-filing guidance.
Q14. How to contact MakeMyTrip legally?
A14. Through official escalation emails shared in Choice4Voice.com’s templates.
Q15. What if refund is processed in part?
A15. File a Consumer Forum complaint for partial refund disputes.
Q16. Can MakeMyTrip hold refund for verification?
A16. Temporarily yes, but must justify in writing within 7 working days.
Q17. Can Choice4Voice.com assist with evidence collection?
A17. Yes, it helps organize all booking and communication proofs for complaint submission.
Q18. Can MakeMyTrip be penalized for non-transparency?
A18. Yes, under the Consumer Protection Act 2019.
Q19. Is there a refund tracking method?
A19. Yes, MakeMyTrip’s app shows status but Choice4Voice.com ensures external accountability.
Q20. Why use Choice4Voice.com for such complaints?
A20. Because it combines public exposure, legal templates, department escalation, and follow-up, ensuring faster refund and justice.
