Supriye Jain alleges MakeMyTrip failed to process his refund for over two months despite repeated follow-ups. Learn legal remedies, complaint filing steps, and how Choice4Voice.com helps consumers fight such cases.
Complaint Summary : MakeMyTrip Refund Delay – Supriye Jain Demands Urgent Refund Resolution
| Details | Information |
|---|---|
| Complainant Name | Supriye Jain |
| Profession | Director at ProcDNA (Ex-ZS, 12+ years in analytics) |
| Company/Brand | MakeMyTrip |
| Complaint Type | Refund Delay |
| Booking ID | NH26119418508302 |
| Issue Description | Booking cancelled over two months ago, refund still pending despite repeated calls and emails. |
| Company’s Response | Only standard replies, no resolution. |
| Impact | Financial loss, inconvenience, and poor customer experience. |
| Platform Raised On | |
| Date Raised | 23-Sep-2025 |
Full Complaint Write-up
Supriye Jain, Director at ProcDNA and an analytics professional with over 12 years of experience, has raised a serious consumer grievance against MakeMyTrip (MMT).
According to Supriye:
- He had a booking with MakeMyTrip under Booking ID: NH26119418508302, which was cancelled more than two months ago.
- Despite multiple calls and emails to MakeMyTrip’s customer support team, his refund has not been credited.
- The responses he received were generic and repetitive, with no concrete resolution timeline.
- He has now taken the matter public on LinkedIn, urging MakeMyTrip’s leadership and customer experience team to step in immediately.
This case highlights a recurring issue faced by many MakeMyTrip customers – prolonged delays in refunds, lack of accountability, and inadequate customer service.
Brand History & Context – MakeMyTrip
- Founded: 2000 by Deep Kalra
- Headquarters: Gurugram, Haryana, India
- Industry: Online Travel & Booking Services
- Services: Flight tickets, hotel bookings, bus & train bookings, holiday packages
- Website: www.makemytrip.com
- Customer Support Email: service@makemytrip.com
MakeMyTrip is one of India’s largest online travel agencies. However, it has repeatedly faced criticism for refund delays, cancellation disputes, and poor grievance redressal.
Applicable Legal Provisions
- Consumer Protection Act, 2019 – Refund delays fall under deficiency of service.
- RBI Guidelines on Refunds for Online Transactions – Mandates timely refunds for cancelled services.
- Information Technology Act, 2000 – Covers unfair digital trade practices.
- Contract Act, 1872 – Breach of terms and failure to honor cancellation refunds.
Authorities Where Complaint Can Be Filed
- National Consumer Helpline (NCH): 1800-11-4000 / consumerhelpline.gov.in
- Consumer Forum: For deficiency of service & compensation.
- Ministry of Civil Aviation (if flight-related): airsewa.gov.in
- RBI Ombudsman (if payment stuck at bank level).
Step-by-Step Guide to File a Refund Complaint
1. National Consumer Helpline (NCH)
- Register complaint at consumerhelpline.gov.in.
- Select Travel / Online Booking Refund Delay.
2. Consumer Forum Case
- File complaint under Consumer Protection Act.
- Seek refund + compensation for mental harassment.
3. RBI Ombudsman (if payment stuck)
- Visit cms.rbi.org.in.
- File complaint under failed digital transaction refund delay.
Draft Email to MakeMyTrip
Subject: Urgent Request – Refund Pending for Over Two Months (Booking ID: NH26119418508302)
Dear MakeMyTrip Customer Experience Team,
I had cancelled my booking (ID: NH26119418508302) more than two months ago, yet my refund has not been processed. Despite repeated follow-ups, I have only received standard responses without any resolution.
This constitutes a clear case of deficiency of service under the Consumer Protection Act, 2019. I request that you immediately process my refund within 7 working days, failing which I will be forced to escalate this matter legally to the Consumer Forum and RBI Ombudsman.
Sincerely,
Supriye Jain
How Choice4Voice.com Can Help
- Publishing cases on Choice4Voice.com & LinkedIn to amplify consumer voices.
- Assisting with legal drafts (emails, FIRs, ombudsman complaints, consumer forum petitions).
- Guiding through step-by-step complaint escalation.
- Holding companies publicly accountable for delayed refunds.
Q&A
Q1. Why is MakeMyTrip delaying refunds?
Many customers report refund delays due to internal processing inefficiencies.
Q2. How long does it take to get a refund from MakeMyTrip?
Usually 7–14 working days, but in some cases, delays stretch beyond two months.
Q3. Can I file a complaint if MakeMyTrip refund is pending?
Yes, you can approach the Consumer Forum and RBI Ombudsman.
Q4. What laws protect consumers in refund delay cases?
The Consumer Protection Act, 2019 ensures refunds for deficiency of service.
Q5. Can I escalate a refund complaint to RBI Ombudsman?
Yes, if the delay is due to the payment gateway or bank.
Q6. Can MakeMyTrip deny my refund?
Not if the booking was cancelled within the eligible refund period.
Q7. How can I escalate a complaint against MakeMyTrip?
Through Consumer Forum, National Consumer Helpline, or Civil Aviation Ministry (if flight-related).
Q8. What compensation can I claim for refund delays?
You can demand both the refund and compensation for harassment.
Q9. How to file a case against MakeMyTrip in Consumer Forum?
Submit a petition with all proofs (booking ID, cancellation proof, emails).
Q10. What if MakeMyTrip never responds?
Escalate to consumer court directly.
Q11. Can I tag MakeMyTrip leadership on LinkedIn to escalate?
Yes, public pressure often pushes companies to respond.
Q12. Does RBI regulate online refund timelines?
Yes, RBI mandates that failed or reversed transactions must be refunded in a fixed timeline.
Q13. Can I use social media to raise MakeMyTrip refund complaints?
Yes, platforms like LinkedIn and Twitter are effective escalation tools.
Q14. Does IRCTC or Airlines refund faster than MakeMyTrip?
Generally, direct bookings refund quicker than third-party portals.
Q15. Can I sue MakeMyTrip for financial loss?
Yes, under Consumer Protection Act.
Q16. Is delay in refund considered deficiency in service?
Yes, legally it qualifies as deficiency in service.
Q17. Can I get interest on delayed refund?
Yes, Consumer Forum can award interest along with compensation.
Q18. Does MakeMyTrip face penalties for refund delays?
Yes, courts can impose penalties and compensation orders.
Q19. How can Choice4Voice.com help in MakeMyTrip refund cases?
By publishing complaints, guiding escalation steps, and amplifying awareness.
Q20. How can I avoid refund delays in future?
Book directly with airlines/hotels instead of third-party apps to minimize disputes.
