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Submit your complaint →Dipendra Chettry reports MakeMyTrip trip guarantee voucher failure for unconfirmed train booking. Cab booking canceled and support unresponsive. Full complaint, legal options, and escalation guide.
Complaint Summary : MakeMyTrip Trip Guarantee Issue – Dipendra Chettry Booking Complaint
| Details | Information |
|---|---|
| Complainant Name | Dipendra Chettry |
| Not disclosed | |
| Company/Brand | MakeMyTrip (MMT) |
| Product/Service | Trip Guarantee / Travel Booking |
| Complaint Type | Service Failure / Voucher Cancellation |
| Booking ID | NR7515762298833510, NC789170870664344472 |
| Date of Incident | 3 days ago (from post date) |
| LinkedIn Source | Original Post by Dipendra Chettry |
| Status | Unresolved |
| Company Response | Advised to wait 24–48 hours for a new voucher |
Full Complaint Details
Dipendra Chettry, a student at KCC, reported a serious service failure by MakeMyTrip regarding their trip guarantee program.
Dipendra had an unconfirmed train booking and received a trip guarantee voucher from MakeMyTrip. Using this voucher, he rebooked a cab for his journey. However, the cab was automatically canceled 1.5 hours before the scheduled travel.
When attempting to make alternate arrangements, the voucher no longer worked. This caused significant inconvenience and disrupted travel plans.
Dipendra contacted MakeMyTrip customer care, only to be told to wait 24–48 hours for a fresh voucher. Given the urgency of his travel, this delay was completely unacceptable.
This incident demonstrates:
- Failure of MakeMyTrip’s trip guarantee program.
- Unreliable customer support, providing generic responses without real solutions.
- Potential financial loss and stress for travelers relying on guaranteed services.
Dipendra strongly indicates that MakeMyTrip’s trip guarantee appears misleading, and urges the company to take immediate corrective action.
How Choice4Voice.com Can Help
Choice4Voice.com can assist users like Dipendra by:
- Publishing verified complaints to hold MakeMyTrip accountable.
- Amplifying the issue on LinkedIn and other social platforms to pressure timely resolution.
- Providing guidance for official complaint escalation through consumer forums or travel regulatory authorities.
- Offering pre-drafted templates for refund requests, grievance letters, and escalation emails.
Applicable Legal Acts and Complaint Forums
| Issue Type | Applicable Law / Regulation | Authority to File Complaint |
|---|---|---|
| Service Failure / Misleading Guarantees | Consumer Protection Act, 2019 | District Consumer Forum / National Consumer Helpline |
| Travel & Ticketing Issues | Indian Contract Law & Travel Regulations | NCH / Ministry of Tourism Consumer Grievance Cell |
| Financial Loss from Trip Guarantee | Banking & Payment Regulations (if prepaid) | NCH / Reserve Bank of India (if payment issues involved) |
Step-by-Step Guide to File a Complaint Against MakeMyTrip
- Document All Evidence:
Screenshots of booking, vouchers, cancellation notifications, emails, and chat support conversations. - Raise Complaint with MakeMyTrip Support:
Contact official customer care via email or app, providing all evidence and booking IDs. - Escalate to Senior Management / Nodal Officer:
Email senior grievance contacts or use social media to reach management for urgent resolution. - File Complaint with National Consumer Helpline (NCH):
Website: https://consumerhelpline.gov.in – provide all supporting documents and request intervention. - Legal Action in Consumer Court:
If unresolved, file under Consumer Protection Act, 2019, citing deficiency of service and financial loss.
Complainant Author
Name: Dipendra Chettry
Position: Student at KCC
Source: Public LinkedIn post
Q&A About MakeMyTrip Trip Guarantee Issues
Q1. What is MakeMyTrip’s trip guarantee?
A1. A program promising compensation or alternate arrangements if a booked travel service fails.
Q2. What happens if a trip guarantee voucher fails?
A2. Customers may lose prepaid services or be unable to travel on schedule, as in Dipendra’s case.
Q3. How can I claim compensation?
A3. File a grievance with MakeMyTrip first; if unresolved, escalate to Consumer Forum or NCH.
Q4. How long should MMT take to issue a replacement voucher?
A4. The promised 24–48 hours may be too long during urgent travel; delays are considered service deficiency.
Q5. Can I claim damages for travel inconvenience?
A5. Yes, through Consumer Protection Act, 2019, including cost of alternate travel, additional expenses, and distress.
Q6. Does customer support need to provide real-time assistance?
A6. Yes, especially when vouchers and prepaid bookings are involved. Failure to do so is negligence.
Q7. How to escalate if customer support is unresponsive?
A7. Contact MakeMyTrip senior grievance team, use social media, or file a complaint with NCH.
Q8. Can repeated failures affect MMT’s reputation legally?
A8. Yes, repeated deficiencies strengthen cases in consumer forums and regulatory bodies.
Q9. Should I keep all correspondence with MMT?
A9. Yes, for proof in escalation or legal proceedings.
Q10. Is the trip guarantee legally binding?
A10. Yes, as part of the service contract, failing to honor it is deficiency in service.
Q11. Can NCH intervene quickly?
A11. Yes, they issue recommendations or help escalate to consumer courts.
Q12. What if the voucher expires during delay?
A12. MMT is responsible to issue a fresh valid voucher, failure may be challenged legally.
Q13. Can prepaid customers get refunds immediately?
A13. Ideally, yes. Delay or refusal constitutes service negligence.
Q14. Can social media complaints speed up resolution?
A14. Public posts often prompt quicker action from MMT management.
Q15. What legal section covers travel service failure?
A15. Section 2(1)(o) of Consumer Protection Act, 2019 – deficiency of service.
Q16. Can group complaints be filed against MMT?
A16. Yes, collective consumer complaints are stronger in forums.
Q17. Can I demand compensation for stress?
A17. Yes, consumer courts can award monetary compensation for mental agony.
Q18. Does MMT have a duty to provide alternate transport immediately?
A18. Yes, as per trip guarantee terms, timely resolution is mandatory.
Q19. Can regulatory authorities penalize MMT?
A19. Yes, for repeated violations or misleading guarantees under consumer law.
Q20. How can Choice4Voice.com assist?
A20. By publishing verified complaints, providing legal guidance, and facilitating escalation to authorities.
