Dr. Saurabh Tomar reported harassment by a Meesho delivery partner who refused delivery, behaved rudely, and marked the order as failed. Choice4Voice.com highlights the complaint and explains consumer rights.
Note: If this issue is resolved, the concerned brand or the complainant may contact us at support@choice4voice.com. After proper verification, we will either update this article as “Resolved” or delete it, ensuring fairness to both parties.
Complaint Summary Table : Meesho Complaint: Customer Harassed by Delivery Partner, Claims Scientist from Meerut
| Details | Information |
|---|---|
| Customer Name | Dr. Saurabh Tomar |
| Profession | Scientist at Sardar Vallabhbhai Patel University of Agriculture and Technology, Meerut, Uttar Pradesh |
| Company | Meesho |
| Delivery Partner | Shadowfax (as per SMS updates) |
| Issue Type | Customer Harassment / Failed Delivery |
| Key Allegations | Rude behavior, refusal to deliver, false delivery failure updates |
| Escalated To | Meesho grievance team, National Consumer Helpline (NCH), Ministry of Consumer Affairs |
| Next Step by Consumer | Filing case on Consumer Court (e-Daakhil portal) |
| Reported On | LinkedIn (public post) |
| Platform Publishing Complaint | Choice4Voice.com |
Full Case Details
Dr. Saurabh Tomar, a scientist based in Meerut, Uttar Pradesh, has reported a deeply concerning case of customer harassment by a Meesho delivery partner.
According to Dr. Tomar, after placing an order with Meesho, he expected a smooth delivery experience. Instead, he encountered repeated negligence and disrespect from the delivery executive.
Key Allegations:
- The delivery partner allegedly behaved in an extremely rude and disrespectful manner.
- He deliberately marked the order as failed, despite the customer being available at the delivery address.
- The delivery partner went as far as openly stating: “I will never deliver your parcel, do whatever you want.”
- SMS updates from Meesho’s logistics partner Shadowfax falsely claimed that pickup attempts failed, even when no delivery attempt was made.
Dr. Tomar emphasized that this is not a minor service failure but a clear case of customer harassment, denial of service, and negligence.
Escalation Steps Taken by the Consumer
To seek justice, Dr. Tomar has already escalated the matter through multiple official channels:
- Raised a formal complaint with the Meesho grievance team
- Registered the issue with the National Consumer Helpline (NCH – 1915)
- Reported the case to the Ministry of Consumer Affairs
If no prompt action is taken, he has confirmed that he will escalate the case further to the Consumer Court through the e-Daakhil portal, demanding justice for mental harassment and violation of consumer rights.
Choice4Voice.com’s Stand
At Choice4Voice.com, we believe that every customer has the right to dignity, respect, and fair treatment. Delivery partners represent the brand, and any harassment or denial of service cannot be tolerated.
By publishing such complaints, we aim to:
- Hold companies like Meesho accountable for their logistics and delivery practices.
- Spread awareness among consumers about their legal rights.
- Ensure that genuine grievances receive the visibility they deserve.
Consumer Rights in Such Cases
Under the Consumer Protection Act, 2019, customers are entitled to:
- Proper delivery of goods and services without negligence or harassment.
- Compensation in case of mental harassment or denial of service.
- The right to escalate unresolved grievances to the Consumer Disputes Redressal Commission (Consumer Court).
- The right to seek justice through platforms like the National Consumer Helpline (NCH) and the Ministry of Consumer Affairs.
If harassment is proven, Meesho may face strict action for deficiency in service and unfair trade practices.
Q&A
Q1. What is the Meesho complaint filed by Dr. Saurabh Tomar?
A1. He reported harassment by a Meesho delivery partner who behaved rudely, refused delivery, and falsely marked the order as failed.
Q2. Who is Dr. Saurabh Tomar?
A2. He is a scientist at Sardar Vallabhbhai Patel University of Agriculture and Technology, Meerut, Uttar Pradesh.
Q3. Which logistics partner was involved in this case?
A3. The updates were received from Meesho’s logistics partner Shadowfax.
Q4. What action has the customer already taken?
A4. He has raised the matter with Meesho’s grievance team, National Consumer Helpline, and Ministry of Consumer Affairs.
Q5. What is the customer’s next step if the issue remains unresolved?
A5. He plans to file a case on the Consumer Court (e-Daakhil portal).
Q6. Why did the customer call this harassment?
A6. Because the delivery partner used disrespectful language and deliberately refused service.
Q7. What law protects consumers in such situations?
A7. The Consumer Protection Act, 2019 protects against harassment and denial of service.
Q8. What can consumers do if a Meesho delivery partner misbehaves?
A8. They can file a complaint with Meesho, escalate to NCH, or approach the Consumer Court.
Q9. What role does Choice4Voice.com play in this case?
A9. Choice4Voice.com publishes verified consumer complaints to create public awareness and pressure companies to act.
Q10. Can mental harassment during delivery be taken to court?
A10. Yes, consumers can seek compensation for mental harassment in Consumer Court.
Q11. What should customers do immediately if a delivery partner refuses service?
A11. Record evidence (calls, SMS, or CCTV) and escalate to the grievance team immediately.
Q12. How does harassment by delivery executives affect a brand?
A12. It damages trust, credibility, and long-term customer loyalty.
Q13. What is the National Consumer Helpline number?
A13. It is 1915, available for lodging complaints against companies like Meesho.
Q14. How does the e-Daakhil portal help?
A14. It allows customers to file consumer complaints online with the Consumer Court.
Q15. Can Meesho be held accountable for delivery partner misconduct?
A15. Yes, because delivery partners are representatives of the company.
Q16. How long should Meesho take to resolve complaints?
A16. Ideally within 7–10 working days, though delays are common.
Q17. What are common complaints against Meesho?
A17. Wrong products, delivery failures, refund delays, and poor customer support.
Q18. Why should customers report harassment cases publicly?
A18. Public reporting ensures accountability and encourages companies to take quick action.
Q19. How is Choice4Voice.com different from other consumer forums?
A19. Choice4Voice.com verifies cases before publishing, ensuring credibility and impact.
Q20. Can Choice4Voice.com help escalate Meesho complaints further?
A20. Yes, by amplifying complaints and ensuring companies are pressured to act fairly.
Final Thoughts
This complaint highlights the serious concerns around delivery partner behavior and the responsibility of e-commerce platforms like Meesho to ensure accountability.
At Choice4Voice.com, we strongly believe that customer dignity and trust must never be compromised. By publishing cases like Dr. Tomar’s, we hope to drive meaningful change in the way companies address customer grievances.
If you have faced a similar experience with Meesho or any other platform, you can submit your complaint at Choice4Voice.com to make your voice heard.
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Simply write a LinkedIn post and tag our official page Choice4Voice.com
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