Imran Saifi reported a serious delivery issue with Meesho. Despite placing an order on 7th July, the delivery partner asked him to collect the parcel 10 km away, and later the order was marked as delivered without fulfillment. Full complaint details on Choice4Voice.com
Note: If this issue is resolved, the concerned brand or the complainant may contact us at support@choice4voice.com. After proper verification, we will either update this article as “Resolved” or delete it, ensuring fairness to both parties.
Complaint Summary : Meesho Delivery Complaint: Customer Forced to Collect Order 10 KM Away, Order Marked as Delivered Without Delivery – Imran Saifi Raises Concern
| Customer Name | Imran Saifi |
|---|---|
| Not disclosed | |
| Company/Brand | Meesho |
| Product/Service | Online Shopping Delivery |
| Order ID | 173096628977157120 |
| Date of Order | 7th July 2025 |
| Complaint Type | Misdelivery / Fraudulent Marking of Order |
| Issue Reported | Customer forced to collect parcel 10 km away; order falsely marked as delivered |
| Status | Unresolved |
| Source | LinkedIn Post |
Detailed Complaint
Mr. Imran Saifi, Manager – Admin & Facilities, has reported a highly unprofessional and unacceptable delivery experience with Meesho.
- On 7th July, he placed an order with Order ID 173096628977157120.
- The delivery partner called and demanded that the customer collect the parcel from a location 10 km away from the actual delivery address.
- After raising the concern with Meesho customer support, he was assured that proper delivery would be arranged.
- However, there was no follow-up from Meesho or the courier partner.
- Later, to his shock, the order status was marked as “Delivered”, even though no delivery took place.
- When Mr. Saifi contacted support again, he was told to coordinate directly with the courier agency, which is unacceptable since the order was placed via Meesho’s platform.
This case reflects serious negligence and lack of accountability by Meesho and its logistics partners.
Why This Case Matters
- False Delivery Marking – A fraudulent practice that misleads customers.
- Customer Inconvenience – Forcing a customer to travel 10 km to collect a prepaid order is unreasonable.
- Poor Customer Service – Instead of providing resolution, Meesho directed the customer to deal with the courier independently.
- Trust Deficit – Incidents like this severely damage consumer trust in e-commerce platforms.
Choice4Voice.com’s View
At Choice4Voice.com, we believe consumers should never be held responsible for chasing courier companies. Once a platform accepts payment and confirms delivery to a given address, the accountability lies with the company.
Meesho must immediately:
- Investigate this delivery malpractice.
- Provide a refund or re-delivery to the correct address.
- Strengthen monitoring of courier partners to prevent false delivery updates.
- Improve customer support training to ensure consumers aren’t redirected unfairly.
LinkedIn Source of Complaint
This case was originally shared on LinkedIn by Imran Saifi.
LinkedIn Post URL
Frequently Asked Questions (FAQs)
Q1: What was the main issue faced by Imran Saifi with Meesho?
A1: His order was falsely marked as delivered even though he never received it, and he was asked to collect the parcel 10 km away.
Q2: Why is this case serious for Meesho customers?
A2: It highlights false delivery reporting, poor customer support, and lack of accountability, which can affect many buyers.
Q3: What is the official Order ID for this complaint?
A3: Order ID 173096628977157120.
Q4: Can e-commerce companies mark an order as delivered without actual delivery?
A4: No, this is considered a serious consumer rights violation and can be challenged legally.
Q5: What action has Imran Saifi taken so far?
A5: He raised the issue with Meesho customer support but received no resolution.
Q6: What should consumers do if their Meesho order is marked as delivered without delivery?
A6: Immediately raise a written complaint with Meesho, file a grievance with the National Consumer Helpline, and keep proof for escalation.
Q7: Can customers be forced to collect orders from another location?
A7: No, orders must be delivered to the exact address provided during purchase.
Q8: How does Choice4Voice.com help in such cases?
A8: Choice4Voice.com highlights genuine consumer complaints to ensure companies take accountability and resolve issues.
Q9: Can this case be escalated to consumer court?
A9: Yes, if Meesho fails to resolve, the customer can file a case through the Consumer Court (e-Daakhil Portal).
Q10: What are common complaints against Meesho deliveries?
A10: Delayed deliveries, fake delivery attempts, misbehavior by delivery staff, and false order status updates.
Q11: Is Meesho responsible for courier partner mistakes?
A11: Yes, since the purchase is made through Meesho, they are directly accountable.
Q12: Can false delivery marking be considered fraud?
A12: Yes, it falls under consumer fraud and malpractice.
Q13: Where can complaints against Meesho be submitted officially?
A13: On National Consumer Helpline (NCH) and Consumer Court portals.
Q14: Why should consumers avoid direct courier follow-ups?
A14: Because the platform, not the consumer, is responsible for order fulfillment.
Q15: What rights does a consumer have in this case?
A15: Right to delivery at the promised address, right to refund, and right to legal recourse for harassment.
Q16: Has Choice4Voice.com covered similar Meesho complaints earlier?
A16: Yes, multiple customers have reported delivery failures, harassment, and unresolved issues with Meesho.
Q17: What role does the Ministry of Consumer Affairs play in such cases?
A17: They ensure companies are held accountable for violations of consumer protection laws.
Q18: What should Meesho do immediately in this case?
A18: Provide either a replacement or refund to Mr. Saifi and ensure strict action against the responsible courier partner.
Q19: Can this case affect Meesho’s credibility?
A19: Yes, repeated delivery failures harm the trust and reputation of the platform.
Q20: Where can consumers share their complaints publicly?
A20: Consumers can submit their cases on Choice4Voice.com to gain visibility and push companies for faster resolution.
Choice4Voice.com Is Here to Help You
If you are facing a similar issue and would like our support in highlighting your concern, we are here to assist.
Simply write a LinkedIn post and tag our official page Choice4Voice.com
Submit your complaint directly : https://choice4voice.com/submit-your-complaint/
Our team will review and feature your case on our website to ensure it gets the attention it deserves.
