Business owner Rishabh Harish alleges Myntra failed to reflect a ₹1.5 lakh supplier payment for over 1.5 months. Choice4Voice.com covers the full complaint, legal remedies, and how businesses can protect themselves from marketplace dependency.
Myntra Faces Supplier Payment Dispute: Rishabh Harish Alleges ₹1.5 Lakh Non-Reflection
Complaint Summary
| Details | Information |
|---|---|
| Complainant Name | Rishabh Harish |
| Not disclosed | |
| Complaint Type | Non-Reflection of Supplier Payment |
| Company/Brand | Myntra (Flipkart Group) |
| Product/Service | Supplier Portal / Payment Processing |
| Issue Description | ₹1.5 lakh supplier payment made 1.5 months ago not reflecting on the Myntra supplier portal. Despite repeated follow-ups, Myntra allegedly delayed responses and failed to resolve the issue. |
| Date of Incident | July–September 2025 (1.5 months unresolved) |
| Company’s Response | Emails delayed by 2–3 days; no resolution provided |
| Additional Comments | Business operations disrupted due to lack of payment reflection; alleges lack of accountability from Myntra leadership. |
Full Complaint Details
Rishabh Harish, a business owner scaling Wellbi (D2C brand), raised serious concerns against Myntra, alleging ₹1.5 lakh supplier payment made 1.5 months ago has not reflected in the supplier portal.
Key highlights from the complaint:
- Payment made over 1.5 months ago, still missing from the portal.
- Multiple follow-ups through emails — but responses, if any, came after 2–3 days, pushing the issue forward without resolution.
- The complainant alleges Myntra’s inefficiency disrupts business planning, sales, and trust.
- The incident highlights a bigger issue: over-dependence on marketplaces, where sellers face operational and financial risks due to system failures or delays.
- Executives named: Nandita Sinha (CEO, Myntra), Abhishek Gupta, Sharon Pais, Venu Nair, Sai Deo (Myntra Support team).
Rishabh further advised entrepreneurs to build their own independent presence (website, customer base, fulfillment) rather than relying solely on marketplaces, where bugs and inefficiency can cost real business losses.
Legal Perspective – Supplier Payment Delays
Marketplace payment delays or non-reflection of amounts can amount to:
- Deficiency of Service under the Consumer Protection Act, 2019.
- Breach of Contract between supplier and marketplace.
- Potential violation of RBI’s settlement timelines if payments are not credited as per schedule.
Legal Remedies for the Complainant:
- Escalation within Myntra / Flipkart Group – File an official written complaint with Myntra Finance and Nodal Officer.
- Approach RBI Ombudsman – If payment was routed through banking channels but remains uncredited.
- Consumer Forum Complaint – Suppliers can approach district/state consumer commissions for deficiency of service.
- Commercial Suit for Recovery – If contractually due, a civil suit can be filed to recover pending amounts with interest.
- Filing Complaint under MSME Act (if applicable) – Suppliers registered as MSME can claim delayed payment interest.
👉 Choice4Voice.com can guide and file such complaints on behalf of suppliers if Myntra does not resolve the matter.
How Choice4Voice.com Supports Businesses
- Publicly featuring complaints to create pressure for resolution.
- Helping suppliers draft legal notices against platforms like Myntra.
- Advisory on payment recovery through MSME portals, arbitration, or consumer courts.
- Escalation letters to regulators (RBI, MCA, or E-commerce regulators).
By highlighting such cases, Choice4Voice.com ensures businesses are not left unheard when big corporations delay rightful payments.
Conclusion
The complaint by Rishabh Harish highlights a growing concern among suppliers dependent on marketplaces like Myntra.
Despite a payment of ₹1.5 lakh being made 1.5 months ago, the supplier portal has not updated the transaction, causing business disruptions.
Such inefficiencies raise questions on Myntra’s accountability towards its suppliers. Choice4Voice.com urges Myntra to investigate and resolve the payment issue immediately.
FAQs on Marketplace Supplier Payments
Q1. What should suppliers do if marketplace payments are delayed?
First, escalate through official customer support and nodal officers. If unresolved, legal action may be pursued.
Q2. Can payment non-reflection affect business operations?
Yes, it disrupts cash flow, inventory planning, and supplier trust.
Q3. What legal remedies exist for suppliers facing delays?
Consumer courts, MSME delayed payment claims, RBI Ombudsman, and commercial recovery suits.
Q4. Can Choice4Voice.com help in filing such complaints?
Yes, Choice4Voice.com can assist with both legal notices and public advocacy.
Q5. How soon should marketplaces reflect supplier payments?
As per RBI guidelines, settlements must occur within T+2 days for marketplaces.
Q6. Can suppliers claim compensation for business loss due to delays?
Yes, compensation can be sought through consumer courts or arbitration clauses.
Q7. Does non-reflection mean the payment is lost?
Not necessarily, but it indicates processing or accounting issues that require urgent intervention.
Q8. Can MSME suppliers claim interest on delayed payments?
Yes, under the MSME Act, interest at 3x the bank rate can be claimed.
Q9. Why do such issues occur frequently on large platforms?
Due to system inefficiencies, lack of urgency, and poor customer service.
Q10. How does publishing on Choice4Voice.com help?
It increases public accountability and pressures corporations to act faster.
👉 Original LinkedIn Post: Click Here
Published by Choice4Voice.com – Your Voice for Justice.
