Investment Advisor Nayan Patel has accused IndiGo Airlines of unethical cancellation practices after receiving only a partial refund for his BOM → IST → LHR booking. Learn about the complaint, legal rights under DGCA, and how Choice4Voice.com helps passengers fight against unfair airline practices.
Note: If this issue is resolved, the concerned brand or the complainant may contact us at support@choice4voice.com. After proper verification, we will either update this article as “Resolved” or delete it, ensuring fairness to both parties.
Passenger Complaint Against IndiGo Airlines
Complaint Summary Table
| Details | Information |
|---|---|
| Complainant Name | Nayan Patel |
| Profession | Investment Advisor, Market Strategist & Financial Consultant |
| Company Involved | IndiGo Airlines (InterGlobe Aviation Ltd) |
| Booking Details | BOM → IST → LHR (PNR withheld) |
| Travel Date | 10th September 2025 |
| Amount Paid | ₹738 |
| Refund Received | ₹438 |
| Disputed Amount | ₹300 |
| Complaint Type | Partial Refund / Unfair Airline Practice |
| Platforms Escalated To | DGCA AirSewa, MoCA, IndiGo Nodal & Appellate Officers |
| Possible Legal Action | Consumer Court (India) & UK CAA |
| Original Post | [LinkedIn Post URL] |
About the Complainant
Nayan Patel is an experienced Investment Advisor, Market Strategist, Commodities, Forex & Cryptocurrency Expert, Fund Manager, and Financial Consultant.
He publicly raised this complaint on LinkedIn, highlighting how IndiGo Airlines mishandled his booking and violated refund regulations, causing financial and emotional distress to his family.
Details of the Complaint
On 10th September 2025, Nayan Patel booked a flight from Mumbai (BOM) → Istanbul (IST) → London Heathrow (LHR) with IndiGo Airlines, paying ₹738 in full.
Without his consent, IndiGo cancelled one leg of the journey and issued only a partial refund of ₹438, withholding ₹300 without explanation.
According to DGCA Civil Aviation Requirement (CAR 3.3.2), when an airline cancels a flight:
- The passenger is entitled to a full refund OR
- The airline must provide an alternate flight to the final destination.
IndiGo’s own Conditions of Carriage (14.2) also confirm this.
By failing to comply, IndiGo has violated both DGCA regulations and its own policies.
Impact on the Passenger
This is not just about money.
- Nayan Patel’s daughter’s school term in London was scheduled to begin on 11th September 2025.
- The sudden cancellation and incomplete refund caused massive stress and disrupted family plans.
- He described the act as unethical, illegal, and negligent.
Legal Options for Passengers in India
If an airline cancels your flight without proper refund, passengers have multiple legal remedies:
- File a Complaint on DGCA AirSewa Portal
- Official platform for airline grievances in India.
- Escalate to Ministry of Civil Aviation (MoCA)
- Government body that oversees airlines.
- Approach Nodal and Appellate Officers of the Airline
- Each airline has designated officers for grievance redressal.
- Consumer Court
- Passengers can file a case under Consumer Protection Act, 2019 for refund, damages, and compensation.
- Foreign Jurisdictions (like UK CAA)
- For international travel disputes, passengers can also escalate to aviation regulators abroad.
Brand Involved: IndiGo Airlines
- Company Name: IndiGo Airlines (InterGlobe Aviation Ltd)
- Industry: Aviation / Airline Services
- Allegations:
- Unfair refund practice
- Violation of DGCA CAR 3.3.2
- Breach of own Conditions of Carriage
How Choice4Voice.com Helps Consumers
At Choice4Voice.com, we stand with passengers like Nayan Patel who are ignored or mistreated by companies.
- If your refund requests or service complaints are not being addressed, you can submit your issue to us.
- We publish genuine complaints on our website and LinkedIn to pressure companies into resolving them quickly.
- Our goal is to amplify your voice so brands take immediate action.
👉 Submit your complaint here: https://choice4voice.com/submit-your-complaint/
Frequently Asked Questions (FAQs)
1. How can I get a refund from IndiGo Airlines for a cancelled flight?
You can request through their website, contact customer care, or escalate to DGCA if ignored.
2. What is DGCA CAR 3.3.2 in flight refund rules?
It mandates full refund or alternate flight if an airline cancels without passenger consent.
3. Can IndiGo legally withhold part of my ticket amount after cancelling a flight?
No, as per DGCA guidelines, passengers must receive a full refund.
4. How long does IndiGo take to process refunds?
Generally 7–10 business days, but delays are common.
5. What should I do if IndiGo gives me only a partial refund?
File a complaint on DGCA AirSewa and escalate to MoCA.
6. Can I file a case against IndiGo in Consumer Court?
Yes, you can approach the Consumer Forum under the Consumer Protection Act, 2019.
7. What documents are required for filing a complaint against an airline?
Ticket details, PNR, payment proof, communication records, and refund details.
8. Is it possible to get compensation for mental stress caused by flight cancellations?
Yes, Consumer Court may award compensation for harassment and inconvenience.
9. Can international passengers file complaints against IndiGo in India?
Yes, if the booking/payment was made in India.
10. What is the role of the Ministry of Civil Aviation (MoCA) in passenger complaints?
They monitor airlines and ensure compliance with DGCA regulations.
11. How to file a complaint on DGCA AirSewa portal?
Register, log in, and submit flight details along with supporting documents.
12. Can passengers escalate complaints to UK CAA against IndiGo?
Yes, if the issue involves flights to/from the UK.
13. Does IndiGo have Nodal and Appellate Officers for complaints?
Yes, details are available on IndiGo’s official website.
14. Are IndiGo’s Conditions of Carriage legally binding?
Yes, once you purchase a ticket, those conditions apply to both airline and passenger.
15. How to claim full refund for international IndiGo flights?
You can escalate to DGCA or approach Consumer Court if refund is not provided.
16. What happens if an airline cancels one leg of a multi-leg journey?
The airline must provide an alternate arrangement or refund the full ticket amount.
17. Can airlines deduct cancellation fees if they themselves cancel the flight?
No, cancellation fees apply only when the passenger cancels.
18. How to check IndiGo refund status online?
Login to IndiGo’s official website and track refund under “Manage Booking”.
19. What legal action can be taken against IndiGo in refund disputes?
Consumer Court, DGCA complaint, MoCA escalation, or international aviation regulators.
20. Why should passengers use Choice4Voice.com for complaints?
Because we help amplify your case on public platforms, pushing companies to resolve faster.
Final Words
The case of Nayan Patel vs IndiGo Airlines is a clear example of how airlines may ignore regulations and passenger rights.
At Choice4Voice.com, we ensure such issues get the visibility and attention they deserve. If you are facing similar challenges, submit your complaint today and let us help you get justice.
👉 Team – Choice4Voice.com
