Anmol Datt shares his bad experience with NoBroker Movers & Packers, reporting damages worth ₹70,000 but being offered only ₹700 as compensation. Complaint highlights lack of accountability and poor customer service.
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Complaint Summary : NoBroker Movers & Packers Complaint – Damaged Furniture and Unfair Compensation Reported by Anmol Datt
| Complainant | Anmol Datt |
|---|---|
| Designation | Operations Specialist at Coursera |
| Complaint Type | Damaged Goods / Poor Service / Unfair Compensation |
| Company/Brand | NoBroker.com – Movers & Packers |
| Date of Incident | September 2025 |
| Location | India |
| Booking Mode | NoBroker App |
| Issue Reported | Late arrival, furniture damage, poor support, unfair compensation |
| Estimated Loss | ₹70,000 (damages) |
| Compensation Offered | ₹700 (only) |
| Action Requested | Fair compensation, accountability, improved grievance redressal |
Full Complaint Details
Anmol Datt, Operations Specialist at Coursera, has reported a highly unsatisfactory experience with NoBroker Movers & Packers.
- The shifting service was scheduled for 8 AM, but the movers arrived 2 hours late and started only at 10:30 AM.
- In their careless handling, multiple valuable items were severely damaged, including:
- Dressing table broken into two parts.
- Sofa torn at the bottom during unloading.
- Bedside panel broken.
Anmol promptly raised a complaint via the NoBroker app within 48 hours and followed up more than 10–15 times. However, the only resolution offered was a refund of ₹700, against damages totaling nearly ₹70,000.
Adding to the frustration, NoBroker’s response was dismissive:
👉 “You should have informed the movers about the damage while shifting.”
This response ignored the fact that the service was booked and paid for through the NoBroker app, and accountability rests with NoBroker for both service quality and grievance redressal.
Issues Highlighted
- Unprofessional Service – Movers arrived late and worked in haste.
- Severe Property Damage – Furniture worth ₹70,000 damaged due to negligence.
- Unfair Compensation – Only ₹700 offered against actual losses.
- Dismissive Customer Support – Shifting blame on the customer instead of taking responsibility.
- Lack of Accountability – No clear process for damage claims or customer protection.
Demands by the Complainant
✔ Fair compensation aligned with actual damages.
✔ Acknowledgement of negligence by movers.
✔ Improved training and accountability for service staff.
✔ Stronger grievance redressal system within NoBroker.
Why This Complaint Matters
- Financial Loss – Customers face heavy losses without fair recovery.
- Trust Deficit – Such dismissive responses weaken consumer trust in online service providers.
- Service Quality – Professional packers and movers must ensure safe handling of valuable belongings.
- Consumer Rights – Customers are entitled to compensation for proven damages.
Consumer Rights Perspective
Under the Consumer Protection Act, 2019, customers are entitled to:
- Compensation for damages caused by negligence of service providers.
- Accountability from platforms like NoBroker, which collect payment and coordinate services.
- Fair grievance redressal, especially when claims are substantiated with evidence (e.g., photographs).
NoBroker’s current handling of the case appears to violate fair service and consumer rights provisions.
About NoBroker Movers & Packers
NoBroker.com is a popular platform in India offering brokerage-free property rentals, sales, and relocation services such as Movers & Packers. However, recurring complaints of damaged goods, untrained staff, and poor customer support raise questions about its service reliability.
How Choice4Voice.com Helps Consumers
At Choice4Voice.com, we highlight genuine customer grievances so that companies are held accountable and service standards improve.
👉 If you’ve faced a similar issue, you can submit your complaint here:
https://choice4voice.com/submit-your-complaint/
Original LinkedIn Post
Read Anmol Datt’s LinkedIn Post Here
Frequently Asked Questions (FAQs)
Q1. Who filed the complaint against NoBroker Movers & Packers?
The complaint was filed by Anmol Datt, Operations Specialist at Coursera.
Q2. What was the issue reported?
Severe furniture damage during shifting, late arrival, and poor customer support.
Q3. How much was the estimated damage?
Nearly ₹70,000 worth of furniture.
Q4. What compensation was offered?
Only ₹700, which is far below the actual losses.
Q5. Which items were damaged?
A dressing table, sofa, and bedside panel.
Q6. When did the movers arrive for the scheduled service?
They were 2 hours late and began work at 10:30 AM instead of 8 AM.
Q7. How was the complaint raised?
Through the NoBroker app within 48 hours of the incident.
Q8. How many follow-ups were made?
More than 10–15 follow-ups with delayed and dismissive responses.
Q9. What response did NoBroker provide?
They claimed the customer should have informed the movers immediately during shifting.
Q10. Why is this response problematic?
Because responsibility lies with the service provider, not the customer, for damages.
Q11. What legal rights does the customer have?
The Consumer Protection Act, 2019 entitles customers to compensation for damages due to service provider negligence.
Q12. Can the customer take legal action?
Yes, the matter can be escalated to the Consumer Forum or District Consumer Court.
Q13. Why is this complaint important for other customers?
It warns customers of risks when using NoBroker Movers & Packers.
Q14. How should NoBroker handle such cases?
By acknowledging responsibility, offering fair compensation, and improving staff training.
Q15. What accountability is demanded?
A transparent resolution, fair compensation, and acknowledgment of negligence.
Q16. What is the main takeaway for consumers?
Verify service reliability and grievance policies before booking online relocation services.
Q17. Is ₹700 compensation fair?
No, it is disproportionately low compared to ₹70,000 worth of damages.
Q18. Can photos strengthen such complaints?
Yes, photographic proof of damage is strong evidence in consumer disputes.
Q19. What should consumers do if they face similar issues?
Immediately raise a complaint, keep evidence, and escalate through Choice4Voice.com or consumer forums.
Q20. How does Choice4Voice.com support affected consumers?
By publishing complaints, raising awareness, and ensuring companies are pressured into providing fair resolutions.
