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Submit your complaint →Anand Prakash, Founder & Director at AV’s Regalia Creatives & Consultants, raised a serious complaint against OLA Electric for repeated scooter breakdowns, poor after-sales service, and non-allocation of service centers. Learn how to file a complaint, legal remedies, and how Choice4Voice.com helps consumers fight for their rights.
Complaint Summary : Anand Prakash vs OLA Electric – Repeated Scooter Failures and Service Negligence Complaint | Choice4Voice.com
| Complainant Name | Anand Prakash |
|---|---|
| Designation | Founder & Director, AV’s Regalia Creatives & Consultants (Formerly Regalia HR Services) |
| Company Complained Against | OLA Electric Mobility Pvt. Ltd. |
| Nature of Complaint | Poor after-sales service, repeated vehicle breakdowns |
| Issue Duration | 20+ days unresolved issue |
| Scooter Usage | 5,000 km in 2 years |
| Service History | 5 breakdowns, over 3 months lost in repairs |
| Service Center Status | Centers in Vashi and CBD Belapur reportedly closed |
| Complaint Source | |
| Complaint URL | Original Post by Anand Prakash |
Summary of the Issue
Anand Prakash, a verified LinkedIn professional and Founder of AV’s Regalia Creatives & Consultants, shared his frustration regarding the poor performance and unreliable service of OLA Electric scooters.
Despite purchasing an OLA scooter just two years ago and driving it for around 5,000 km, Anand reported that the vehicle broke down five times, each time requiring long repair durations.
Even after multiple calls and messages, OLA failed to assign a service center for more than 20 days. He also revealed that OLA’s service centers in Vashi and CBD Belapur have shut down, leaving customers stranded without repair options.
His statement, “I regret as why I went for OLA Scooter,” reflects a growing consumer disappointment with OLA Electric’s after-sales support network.
Consumer Perspective
Anand’s experience highlights a deeper issue within India’s fast-growing EV market poor service infrastructure and delayed responses. Despite promising innovation and sustainability, brands like OLA Electric are losing customer trust due to unfulfilled commitments and lack of accountability.
A two-year-old vehicle with five breakdowns and multiple unaddressed service complaints points to serious product reliability issues.
Brand Overview: OLA Electric
OLA Electric Mobility Pvt. Ltd. was founded by Bhavish Aggarwal with the vision of transforming urban mobility in India through electric scooters.
However, over the last two years, OLA has faced repeated consumer complaints related to:
- Battery failures and fire risks
- Unreliable performance
- Poor after-sales service
- Delayed responses from customer care
- Shortage or closure of service centers in several Indian cities
Official OLA Electric Contact:
- Website: www.olaelectric.com
- Customer Email: support@olaelectric.com
Legal Case Can Be Filed
Consumers facing similar problems with OLA Electric can take legal action under various consumer protection and penal laws:
| Type of Case | Applicable Law / Authority | Purpose |
|---|---|---|
| Consumer Court Case | Consumer Protection Act, 2019 | For product defect, service negligence, and mental harassment |
| Legal Notice | Section 2(1)(g) of Consumer Protection Act | To demand refund or replacement |
| Transport Department Complaint | State RTO / Ministry of Road Transport | For recurring mechanical and safety issues |
| Police FIR | Section 420 IPC (Cheating) | If misrepresentation or false promises were made |
| EV Regulatory Complaint | EV Cell / Automotive Department | For service unavailability or product non-performance |
How Choice4Voice.com Can Help
At Choice4Voice.com, we help consumers like Anand Prakash who have been ignored by large corporations. Our goal is to give consumers a public voice and assist them in achieving justice.
We:
- Review complaint evidence and purchase history
- Draft strong consumer complaints and legal notices
- Escalate issues to company officials and government departments
- Publish verified cases on our website and social media for public visibility
- Guide users through e-Daakhil (online consumer court filing)
If you have been wronged by any company, visit Choice4Voice.com and submit your case. Our team ensures your voice is heard.
Step-by-Step Guide: How to File a Complaint Against OLA Electric
- Gather Evidence
- Keep all invoices, service records, and email communications.
- Send a Formal Email
- Write to support@olaelectric.com with all details of the issue.
- Escalate to Senior Management
- If no response within 7 working days, escalate via OLA’s grievance form or LinkedIn.
- File a Complaint on Choice4Voice.com
- Submit your case for public exposure and legal guidance.
- Register on eDaakhil Portal
- File a digital consumer case at https://edaakhil.nic.in.
- Send a Legal Notice
- Seek compensation for product defect, harassment, and time loss.
- Approach Local RTO or Ministry of Road Transport
- Report frequent mechanical failures or safety risks.
Suggested Remedies for Consumers
- Seek a refund or replacement under the Consumer Protection Act.
- Claim compensation for loss of time, mental stress, and expenses.
- Demand a free repair or extended warranty for recurring issues.
- Approach Choice4Voice.com for complaint amplification and awareness.
Pre-Drafted Templates
1. Email to Company
Subject: Urgent: OLA Scooter Service Issue – Immediate Resolution Needed
Dear OLA Team,
I have been facing repeated product failures and service delays for my OLA scooter. Despite multiple follow-ups, no service center has been allocated. Kindly provide a resolution within 72 hours.
2. Consumer Forum Complaint
Subject: Complaint Against OLA Electric for Product Defect and Service Deficiency
I purchased an OLA scooter which has broken down multiple times. The company failed to provide service despite several complaints. I seek refund and compensation under the Consumer Protection Act, 2019.
3. FIR Draft
Subject: Complaint for Cheating and Negligence by OLA Electric Pvt. Ltd.
I request registration of FIR under Section 420 IPC against OLA Electric for selling a defective product and failing to provide service despite repeated complaints.
Author
Anand Prakash is the Founder & Director at AV’s Regalia Creatives & Consultants (Formerly Regalia HR Services). A seasoned business leader, Anand is known for his transparent work ethic and consumer-first mindset. His recent LinkedIn post highlights his stand for better customer treatment and accountability in India’s EV sector.
Frequently Asked Questions (FAQ)
1. What was Anand Prakash’s complaint against OLA Electric?
He reported repeated scooter breakdowns and non-allocation of a service center for over 20 days.
2. How many times did Anand’s OLA scooter break down?
Five times in two years, despite being driven only 5,000 km.
3. Which OLA service centers were mentioned as closed?
Vashi and CBD Belapur centers in Maharashtra.
4. What are the common problems faced by OLA Electric users?
Battery issues, unresponsive service centers, delayed repairs, and poor customer support.
5. Can I file a case against OLA Electric for poor service?
Yes, under the Consumer Protection Act, 2019.
6. What compensation can be claimed?
Refund, repair, or monetary compensation for mental harassment and time loss.
7. How can Choice4Voice.com help me with my OLA complaint?
By drafting complaints, escalating issues, and providing legal and media support.
8. Where can I submit my consumer complaint online?
Visit https://edaakhil.nic.in.
9. What documents are needed to file a case?
Invoice, service logs, communication proof, and complaint number.
10. How long does a consumer case take in India?
Usually 3–6 months at the district level.
11. What is OLA’s customer support email?
support@olaelectric.com
12. Can I demand a replacement scooter?
Yes, if the product defect is repeated and covered under warranty.
13. What if OLA Electric does not respond to my complaint?
File a legal notice and consumer case via Choice4Voice.com.
14. Are there any government bodies to report EV complaints?
Yes, you can report to the Ministry of Road Transport and EV Cell.
15. How to ensure my consumer case is strong?
Keep written proof, service logs, and all correspondence.
16. Is social media an effective way to get response from OLA?
Yes, many consumers post on LinkedIn and Twitter to attract brand attention.
17. Can I get a refund after long service delays?
Yes, under deficiency in service claims.
18. How long should I wait before escalating?
7–10 business days after your first complaint.
19. What law protects Indian consumers?
The Consumer Protection Act, 2019.
20. Where can I find legal help for consumer disputes?
At Choice4Voice.com, where your case is reviewed and legally guided for free.
