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Submit your complaint →Nisha Pandey, a Financial Analyst at Tata Consultancy Services, raised a serious complaint against Ola Electric, alleging that her Ola S1x Gen 3 scooter stopped working within just two months of purchase. Despite repeated attempts to contact Ola customer support, she received no proper assistance and was asked to pay ₹2,999 for vehicle pickup. Read her full experience, legal actions that can be taken, and how Choice4Voice.com can help victims of similar Ola Electric complaints.
Complaint Summary
| Complainant Name | Nisha Pandey |
|---|---|
| Profession | Financial Analyst at Tata Consultancy Services |
| Company Complained Against | Ola Electric |
| Product/Service | Ola S1x Gen 3 Electric Scooter |
| Nature of Complaint | Vehicle breakdown, poor customer support, unfair service charge |
| Date of Incident | October 2025 |
| Amount Involved | ₹2,999 (service pickup charge demanded) |
| Complaint Source | |
| LinkedIn Post URL | (Original post by Nisha Pandey) |
Full Complaint Details
A recent LinkedIn post by Nisha Pandey, a Financial Analyst at Tata Consultancy Services, has gone viral after she accused Ola Electric of offering a “shameless and pathetic” customer experience.
According to her post, Nisha purchased an Ola S1x Gen 3 electric scooter just two months ago. Shockingly, the scooter stopped working after three days of breakdown. When she tried contacting Ola’s customer support, it was “next to impossible to reach anyone.”
Eventually, when she did manage to connect with a customer service agent, she was told that she must pay ₹2,999 just to have the vehicle carried to the service center even though the issue originated from a manufacturing defect.
Nisha expressed her frustration, stating:
“There is a flaw in your product, and you are charging us for it. Such a shameless practice. If I don’t get a prompt response, I will make sure to file a complaint at the consumer forum.”
Her post has sparked outrage among other Ola customers who have reported similar experiences, highlighting a growing concern about poor after-sales support and non-transparent service policies at Ola Electric.
Legal Case Can Be Filed
In such situations, multiple legal remedies are available to consumers under Indian law. Here’s how you can act and how Choice4Voice.com can help you in each step:
1. Consumer Court Case (Under Consumer Protection Act, 2019)
You can file a complaint in the Consumer Forum for defective product, unfair trade practices, and mental harassment.
👉 How Choice4Voice.com can help: Our team assists in preparing a professional Consumer Forum complaint draft, ensuring all evidence (invoices, chats, service records) is attached correctly to strengthen your case.
2. Legal Notice to Ola Electric
A formal legal notice can be sent to Ola Electric demanding resolution within a specific timeframe before taking legal action.
👉 How Choice4Voice.com can help: We can draft a professional legal notice that compels the company to respond promptly and settle your issue amicably.
3. FIR or Cyber Complaint (If Online Fraud or False Promises Were Involved)
If you were misled via false promises or deceptive marketing, you can register a cyber complaint or an FIR.
👉 How Choice4Voice.com can help: We provide ready-to-use FIR and cybercrime complaint templates for filing online through the National Cyber Crime Reporting Portal.
4. Complaint to the Ministry of Road Transport and Highways
If there are repeated complaints about vehicle safety or manufacturing flaws, you can escalate it to the Ministry of Road Transport & Highways.
👉 How Choice4Voice.com can help: We guide you in preparing and submitting the escalation letter with complete documentation.
5. Complaint to the Automotive Regulatory Authority (SIAM / BIS)
You can also submit a formal complaint about substandard electric vehicle quality to the Bureau of Indian Standards (BIS) or Society of Indian Automobile Manufacturers (SIAM).
👉 How Choice4Voice.com can help: We assist in drafting compliant letters and ensuring they reach the right regulatory desks.
How Choice4Voice.com Works
Choice4Voice.com is India’s growing consumer advocacy platform that helps individuals highlight their unresolved complaints publicly to pressure companies into taking action.
Here’s how our process works in detail:
- Submit Your Complaint:
Consumers can share their issues using our official Google Form on the website. - Complaint Verification:
Our team reviews the details, verifies authenticity, and ensures the complaint is genuine. - Public Publication:
Genuine complaints are published on Choice4Voice.com and also shared on LinkedIn, tagging the relevant companies and authorities to gain public attention. - Company Response & Resolution:
Companies often respond faster when issues gain visibility. We also guide victims to the correct government portals for formal escalation. - Legal & Documentation Support:
Choice4Voice.com offers draft templates for FIRs, RBI Ombudsman, cybercrime complaints, and consumer court filings, helping victims move legally with confidence.
Our mission is to empower consumers, ensure corporate accountability, and promote transparency in India’s service ecosystem.
Author
Nisha Pandey is a Financial Analyst at Tata Consultancy Services (TCS). With years of experience in financial operations and analysis, she is known for her professional integrity and consumer awareness. Her bold decision to speak out against unfair practices by Ola Electric reflects her commitment to transparency and justice for customers across India.
Q&A About Ola Electric Complaints
Q1. What are the common problems with Ola Electric scooters?
Common issues include sudden breakdowns, poor customer support, battery malfunction, and charging problems.
Q2. Can I get a refund for a defective Ola Electric scooter?
Yes, under the Consumer Protection Act, you can demand a full refund or replacement for a defective vehicle.
Q3. How long does Ola Electric take to respond to complaints?
Many users report delays of several days to weeks without resolution.
Q4. Where can I file a complaint against Ola Electric?
You can file it on consumerhelpline.gov.in or through Choice4Voice.com for public escalation.
Q5. Is it legal for Ola to charge ₹2,999 for pickup during warranty?
No, if the fault is manufacturer-related, pickup charges are unjustified and can be challenged.
Q6. What documents are needed to file a consumer complaint?
You’ll need your purchase invoice, communication proof, and any photographs or service records.
Q7. Can I send a legal notice to Ola Electric?
Yes, and Choice4Voice.com can help you draft it effectively.
Q8. How to contact Ola Electric for service issues?
Through their app or website, but in many cases, users report no response.
Q9. What is the Ola Electric customer care email?
support@olaelectric.com
Q10. What if Ola doesn’t respond to consumer forum notice?
The court may issue a default judgment in favor of the complainant.
Q11. How to file a case in Consumer Court online?
Visit edaakhil.nic.in and follow the step-by-step filing process.
Q12. What compensation can I claim?
You can claim a refund, replacement, and compensation for mental harassment.
Q13. What are Ola’s warranty terms for scooters?
Usually, 3 years or a fixed km limit but it’s subject to manufacturer policies.
Q14. Can I escalate my complaint to the Ministry of Consumer Affairs?
Yes, through pgportal.gov.in.
Q15. How does Choice4Voice.com help with auto complaints?
It highlights your issue publicly, increasing the chances of quick corporate action.
Q16. Can I post my Ola complaint on LinkedIn?
Yes, public posts often pressure brands into faster resolution.
Q17. What if I already paid for repair unfairly?
You can seek reimbursement through consumer court.
Q18. Does Ola Electric offer doorstep repair?
They claim to, but many users report delays or unavailability.
Q19. Can I approach RTO for EV issues?
Only for registration or ownership issues product defects go to consumer court.
Q20. How to contact Choice4Voice.com?
Visit www.choice4voice.com and submit your complaint through our official form.
