Customer Name: gaurav kumar
Email: ga*****@gmail.com
WhatsApp: +9*****60
Complaint Type: Overcharged/Unauthorized Transaction
Company/Brand: OLA
Product/Service: CRN9418586333
Order No / Service No: CRN9418586333
Issue Description: on 18th May 2025 i traveled from IGI airport terminal 3 to my home in meerut for which the distance is around 105 km and when i booked the cab their fare was showing around INR 1597 .
When i ended my journey the fare which was shown for my journey was โน3328 and the distance which i traveled was showing as 223.8 km which is totally incorrect.
And I was charged double of my journey which is totally unacceptable.
Kindly look into this matter on an urgent basis and refund my money .
secondly ,my previous ride was cancelled by my driver and I was charged 150 INR for the same which is totally wrong .
Kindly refund the same as well.
Attaching my bill details for your reference .
I have send a lot of emails to okta customer support and nodal officers but they didn’t replied anything in this matter.
Thanks,
Gaurav.
Date of Incident: 5/18/2025
Company’s Response: yes contacted but there was no response.
Additional Comments:
Important Instructions from Choice4Voice.com
โ ๏ธ This post is based on a complaint submitted through Choice4Voice.com.
We aim to assist customers in raising their voice when brands do not respond to genuine concerns.
Personal information like email and phone numbers are masked for privacy.
Brands are encouraged to resolve the issue promptly and may contact us for full details if required.
Choice4Voice.com is a neutral platform that only publishes complaints after basic verification.