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Submit your complaint →Technical Support Engineer Ashish reports Paytm’s failure to deactivate his business account and Soundbox despite multiple requests. Rental charges continue to accrue, prompting calls for immediate action and accountability.
Author & Complaint Information : Paytm Business Account Not Deactivated After 2 Months — Customer Demands Urgent Resolution and Rental Charge Waiver
| Complainant Name | Ashish |
|---|---|
| Profession | Technical Support Engineer |
| Platform Source | LinkedIn Public Post |
| Company/Brand | Paytm |
| Product/Service | Paytm for Business Account & Soundbox Device |
| Complaint Type | Service Not Delivered / Account Deactivation Delay |
| Issue Duration | Over 2 months |
| Primary Concern | Soundbox rental charges continue despite deactivation request |
Summary of the Complaint
Ashish, a Technical Support Engineer, has raised a complaint against Paytm, citing two months of delay in processing the deactivation of his Paytm for Business account and Soundbox device.
He states that despite submitting a formal request over two months ago, Paytm has failed to deactivate his business account or stop rental billing for the Soundbox. The monthly rental continues to be charged, even though he is no longer using the device.
Ashish demands:
- Immediate deactivation of his Paytm for Business account.
- Waiver of rental charges accrued after his initial deactivation request date.
- Confirmation of account closure and collection of the Soundbox device.
- A Paytm representative to contact him within 24–48 hours to finalize the resolution.
His LinkedIn post emphasizes frustration over Paytm’s lack of response and accountability, highlighting the company’s poor after-sales service and inefficient communication process for merchants.
How Choice4Voice.com Can Help
Choice4Voice.com assists consumers like Ashish who face negligence or unresolved service requests from major brands.
We help by:
- Publishing verified consumer complaints to ensure visibility and brand accountability.
- Drafting legally sound complaint emails to company grievance officers.
- Guiding users through the RBI Ombudsman, Consumer Forum, and Payment Aggregator Complaint routes.
- Coordinating with digital payment authorities to escalate cases faster.
Applicable Legal Protections
| Law/Regulation | Relevance to This Case |
|---|---|
| Consumer Protection Act, 2019 | Unjust billing and failure to provide requested service fall under deficiency in service. |
| RBI Circular on Payment Aggregators (2020) | Requires clear grievance redressal and prompt merchant support from Paytm. |
| IT Act, 2000 (Section 43A) | Obligates companies handling user data and accounts to ensure timely actions and secure handling. |
Legal Authorities & Escalation Channels
| Authority/Organization | Purpose | How to Contact |
|---|---|---|
| Paytm Grievance Redressal | For unresolved service issues | grievance.officer@paytm.com |
| RBI Ombudsman | For payment-related negligence or merchant service delays | https://cms.rbi.org.in |
| Consumer Forum (District Level) | For financial loss or unfair business practice | https://consumerhelpline.gov.in |
Step-by-Step Action Plan
- Send a written escalation email to Paytm’s grievance officer mentioning your merchant ID and original deactivation request date.
- Attach screenshots or emails proving prior communication or complaint ticket submission.
- Demand a waiver of Soundbox rental charges from the date of your first request.
- If unresolved within 7 working days, file a complaint on the RBI Ombudsman portal for payment aggregator negligence.
- Submit your verified complaint on Choice4Voice.com for public visibility and follow-up.
Pre-Drafted Complaint Email Template
Subject: Urgent Complaint – Paytm for Business Account & Soundbox Deactivation Pending
Dear Paytm Grievance Officer,
I had submitted a request over two months ago for the deactivation of my Paytm for Business account and the associated Soundbox device. However, my request remains unresolved, and I continue to be billed for Soundbox rental despite no usage.
Kindly deactivate my account immediately, waive all rental charges accrued post my deactivation request, and arrange for the collection or return of the Soundbox device.
If I do not receive a resolution within 48 hours, I will be compelled to escalate this matter to the RBI Ombudsman and Consumer Forum.
Sincerely,
Ashish
Technical Support Engineer
Legal Remedies Available
- Consumer Forum Complaint – File for refund of unauthorized rental deductions and compensation for inconvenience.
- RBI Ombudsman – Escalate negligence under Payment Aggregator Guidelines.
- IT Act Complaint – If data or account is misused post-deactivation request.
Preventive Measures for Paytm Business Users
- Always take written acknowledgment for device return and account closure.
- Track rental billing cycles closely and report unauthorized deductions.
- Avoid relying solely on chatbots or IVR — insist on email confirmation.
- Keep copies of service requests and transaction history for reference.
Questions & Answers
Q1. How long does Paytm take to deactivate a business account?
Usually 7–10 working days, but delays often occur without proper follow-up.
Q2. Can Paytm continue charging after a deactivation request?
No. Once a formal request is logged, rentals must stop from that date.
Q3. How do I contact Paytm customer care for merchants?
Use the in-app “Help & Support” or email grievance.officer@paytm.com
Q4. What is the Soundbox rental policy?
Monthly charges apply until Paytm confirms device return and account closure.
Q5. Can I return the Soundbox myself?
Yes, by raising a pickup request or couriering it to Paytm’s return center.
Q6. What if Paytm ignores my complaint?
Escalate to RBI Ombudsman or file a consumer complaint.
Q7. Can I get a refund for unused Soundbox months?
Yes, if you can show proof that you stopped using the device.
Q8. What are my rights under the Consumer Protection Act?
You can claim a refund, compensation, and apology for service delay.
Q9. Is Paytm accountable to RBI?
Yes, Paytm operates as a regulated payment aggregator under RBI supervision.
Q10. Can I deactivate Paytm Soundbox online?
You can request through the app or business portal, but follow up via email.
Q11. What if my Soundbox keeps billing after return?
Share proof of return tracking and raise a grievance escalation.
Q12. How do I track my Soundbox return request?
Through Paytm Business App → Help → Soundbox → Return status.
Q13. Are Soundbox rentals refundable?
Only if charged after deactivation or non-usage period.
Q14. How to escalate unresolved Paytm issues?
Contact the Nodal Officer and then RBI Ombudsman.
Q15. What is the RBI’s stance on digital payment delays?
RBI mandates prompt resolution and transparency in merchant services.
Q16. What proof should I keep when filing a complaint?
Email threads, complaint ticket IDs, and billing history.
Q17. How can Choice4Voice.com assist me?
By publishing your verified complaint and guiding you through escalation.
Q18. Can I stop auto-deductions for Soundbox rent?
Yes, disable auto-pay through your business dashboard or bank account.
Q19. What compensation can I claim?
Refund of overcharged rent plus damages for mental stress and negligence.
Q20. How long does the RBI Ombudsman take to resolve?
Usually within 30 days after submission with valid documents.
