Abhishek Jha shares his Paytm complaint after booking an Air India flight from Chandigarh to Bengaluru. Despite the cancellation, Paytm denied refund and reallocated him without consent. Read the full case and know how Choice4Voice.com helps consumers fight unresolved complaints.
Note: If this issue is resolved, the concerned brand or the complainant may contact us at support@choice4voice.com. After proper verification, we will either update this article as “Resolved” or delete it, ensuring fairness to both parties.
Complaint Summary Table : Paytm Complaint – Abhishek Jha’s Flight Refund Issue After Air India Cancellation
| Detail | Information |
|---|---|
| Customer Name | Abhishek Jha |
| Company/Brand | Paytm |
| Service Type | Flight booking and refund |
| Airline | Air India Limited |
| Route | Chandigarh → Bengaluru |
| Ticket Cost | ~₹13,000 (2 passengers) |
| Issue Raised | Refund denial after Air India flight cancellation |
| Paytm Response | Reallocation to another flight without customer consent |
| Current Status | No refund, poor support response |
| Complaint Date | August 2025 |
| Escalation Platform | LinkedIn Post |
| LinkedIn Post URL | Original Post Here |
Full Complaint Write-Up
Background of the Complaint
Abhishek Jha, an SDET at Q2 Software Inc., recently booked a Chandigarh to Bengaluru flight via Paytm for approximately ₹13,000 for two passengers. The booking was confirmed, and the travel plan was finalized. However, just a few days before departure, he received an email from Air India Limited informing him that the flight had been cancelled.
The airline also clearly stated that he should claim a refund from the travel agent (Paytm). Naturally, Abhishek expected Paytm to process the refund quickly.
What Went Wrong With Paytm’s Service
When Abhishek checked the flight status on the Air India official website, it showed that the flight was indeed cancelled. However, the ordeal began when he contacted Paytm support:
- He immediately raised a refund request ticket with Paytm.
- For days, there was no response from the company.
- Meanwhile, return flight prices had skyrocketed to ₹9,000 per person, forcing him to book an alternate route (Chandigarh → Hyderabad flight + bus to Bengaluru), resulting in financial losses.
After four days, Paytm finally responded but instead of acknowledging the refund, they informed Abhishek that he had been reallocated to another flight at the same time and therefore, a refund would not be possible.
This decision was taken without his confirmation or approval, raising serious questions about Paytm’s ethical practices and transparency.
Consumer’s Perspective
Abhishek highlighted multiple pain points in his post:
- Lack of Communication: No proactive updates or acknowledgment of refund requests.
- Unauthorized Reallocation: Customers cannot be forced into alternate bookings without consent.
- Financial Stress: Increased travel costs due to delays.
- Poor Support System: Paytm’s customer support chat is reportedly buggy, with missing timestamps, making it look like all interactions happened on the same day.
- No Escalation Mechanism: No effective redressal or higher-level escalation.
In his own words, this was the “worst customer experience” he had faced, and he was compelled to raise it publicly to seek redressal.
Why This Complaint Matters
Paytm is widely used in India for bill payments, recharges, and travel bookings. Such cases highlight larger issues in the travel tech and fintech ecosystem, including:
- Lack of accountability in refund processing.
- Weak integration between airlines and booking platforms.
- Unauthorized actions taken without consumer consent.
- Poor after-sales service despite being a reputed platform.
These concerns not only affect individual consumers but also impact consumer trust in digital platforms.
Choice4Voice.com: Helping Consumers Get Justice
At Choice4Voice.com, we specialize in consumer advocacy. Our mission is to ensure that genuine complaints like Abhishek Jha’s Paytm case are heard and acted upon by companies.
Here’s how Choice4Voice.com can help:
- Publish Complaints: Consumers can submit complaints, which we publish on our website and professional platforms like LinkedIn to gain visibility.
- Pressure Companies: Public exposure compels companies to take corrective action.
- Consumer Awareness: We provide detailed articles, FAQs, and advice on how to handle refund disputes.
- Legal Escalation Guidance: If necessary, we guide consumers toward filing complaints on consumer court portals and government platforms.
If you are facing a similar issue with Paytm or any other company, you can share your case with us at Choice4Voice.com and we will help bring attention to your unresolved grievance.
Most Searched Questions and Answers (Paytm Refund Complaints)
1. How do I raise a refund request with Paytm for flight cancellations?
Log in to Paytm → Go to “My Orders” → Select the cancelled booking → Click on “Request Refund” → Upload airline cancellation proof if required.
2. What if Paytm reallocated me to another flight without my consent?
This is not allowed under consumer rights. You should demand a refund in writing and escalate if not resolved.
3. How long does Paytm take to process flight refunds?
Typically 7–14 business days, but delays are common if the airline and Paytm systems are not in sync.
4. Can I directly claim a refund from the airline if I booked via Paytm?
In most cases, no. Airlines require the refund to be processed through the booking agent (Paytm).
5. What if Paytm refuses to refund after flight cancellation?
Escalate to the National Consumer Helpline (NCH) or file a complaint on consumer court portal.
6. Is it legal for Paytm to rebook me without permission?
No. Consumer protection laws mandate that informed consent is required before any reallocation.
7. How can I track my refund request on Paytm?
Through the Paytm app under Help & Support > My Tickets.
8. Why does Paytm delay refunds for cancelled flights?
Refund delays often occur due to airline-agent settlement issues, but platforms are still responsible to update customers.
9. What are my rights as a customer if Paytm denies my refund?
You have the right to demand:
- Written explanation from Paytm.
- Escalation to higher authorities.
- Compensation for financial losses under Consumer Protection Act, 2019.
10. Can I get compensation for extra travel costs due to Paytm’s delay?
Yes, if proven in consumer court, you may get compensation for additional travel and mental stress.
11. How to escalate a Paytm complaint that is unresolved?
Steps:
- Contact Paytm support in writing.
- Escalate via social media tagging Paytm Care.
- Approach the National Consumer Helpline.
- File on Consumer Court portal if unresolved.
12. What documents should I keep for a Paytm complaint?
- Booking confirmation.
- Airline cancellation email.
- Screenshots of refund request.
- Chat transcripts with Paytm.
13. Can Paytm block my account if I raise complaints?
No. Consumer complaints cannot be used as grounds for account blocking.
14. How do I contact Paytm customer support for flight refunds?
Through the app → Help & Support → Travel Orders.
15. Can Choice4Voice.com help me with Paytm refund disputes?
Yes. Choice4Voice.com publishes your case publicly and provides guidance for escalation.
16. Does Paytm have a physical office for consumer complaints?
Yes, but refunds are handled online. However, formal notices can be sent to their corporate headquarters.
17. How to write a strong Paytm refund complaint?
Include:
- Order ID & flight details.
- Airline cancellation proof.
- Description of financial loss.
- Demand for refund in writing.
18. Can Paytm be held liable under Indian Consumer Law?
Yes. Under Consumer Protection Act, 2019, denial of refund after service cancellation is deficiency of service.
19. How can I prevent such refund issues in the future?
- Always book directly with airlines when possible.
- Keep written confirmations for all requests.
- Avoid verbal commitments.
20. Where can I submit my Paytm complaint publicly?
You can submit on:
- Choice4Voice.com
- LinkedIn consumer complaint posts
- National Consumer Helpline
- Consumer Court portal
Conclusion
The case of Abhishek Jha vs Paytm highlights a major gap in consumer protection in digital booking platforms. Despite clear proof of flight cancellation, Paytm failed to provide timely communication, issued an unauthorized reallocation, and denied a refund.
Such practices can severely harm consumer trust. Platforms like Choice4Voice.com play an important role in ensuring that genuine consumer complaints get visibility and action.
If you are facing a similar issue, don’t stay silent document your case, escalate to authorities, and use platforms like Choice4Voice.com to raise your voice.
Choice4Voice.com Is Here to Help You
If you are facing a similar issue and would like our support in highlighting your concern, we are here to assist.
Simply write a LinkedIn post and tag our official page Choice4Voice.com
Submit your complaint directly : https://choice4voice.com/submit-your-complaint/
Our team will review and feature your case on our website to ensure it gets the attention it deserves.